Skills
| Skill |
Experience |
Level |
Last Used |
Description |
| Customer Service |
6 yrs |
|
2009 |
§ Acquired through years of working in the BPO industry in various positions including Customer Service Specialist, Tier 2 Customer Service Agent, Home Equity Loan Processor and Team Leader. Skill has been further honed through continuous interaction with previous and existing customers. |
| Microsoft Office |
10 yrs |
|
2009 |
§ As a freelance writer, Microsoft Word is a Tool consistently used. This has helped build my expertise of the functions of this program including Table Creation, Page Formating, Maile Merging and other features. I am also familiar with the different functions of Microsoft Excel, including Formulas, Tables, and other features. |
| writing for the web |
3 yrs |
|
2009 |
§ Continuously written various web targeted content including Wiki's articles, blog posts and others. |
Employment History
| From |
To |
Company |
Title/Role |
Description |
| 02/2008 |
Present |
Freelance |
Writer / Independent Contributor |
Write and edit original articles that fit SEO purposes for various written work including press releases, product description, and general content. |
| 07/2008 |
Present |
Freelance |
Blog Writer / Independent Contributor |
§ Provide entertaining and thought-provoking blog articles specializing in financial-related material and adult-related content |
| 07/2008 |
Present |
Freelance |
Press Release Writer / Independent Contributor |
§ Write professional Press Releases that drives traffic to specified sites
|
| 02/2008 |
01/2009 |
Freelance |
Financial news reviewer / Independent Contributor |
§ Find newsworthy articles from the internet and then summarize them into original easy to understand bullet points. § Responsible for keeping detailed time records in online spreadsheets like Google documents § From time to time, provide administrative assistance doing research and document rewrites. |
| 08/2008 |
12/2008 |
Freelance |
Financial Writer / Independent Contributor |
§ Provide useful information for different tradable stocks that can be used to make an informed market decision. § Provide investment opinions for both bear and bull insights |
| 03/2008 |
10/2008 |
Freelance |
Adult content reviewer / Independent Contributor |
§ Provide a unbiased review of adult sites based on specified criteria § From time to time, provide administrative assistance by setting up logins to friend finder sites. |
| 05/2008 |
07/2008 |
Freelance |
Freelance Contributor / Independent Contributor |
§ Write original articles, E-books, website content § Edit and rewrite web content to create a professional well written E-book |
| 06/2008 |
03/2008 |
Freelance |
Product Description Writer / Independent Contributor |
§ Researched and provided in-depth product description for science fiction related scrap metal art products § Written engaging product descriptions for adult sex toys |
| 10/2007 |
02/2008 |
Etelecare Global Solns. |
Team Leader / Team Lead |
§ Develop 20 successful and Effective Customer Service Associates and Supervise them to maintain excellent performance. § Responsible for improving call handling skills and maintaining Accuracy of Transaction of 20 agents on the floor. § Provide the Team with administrative support for their performance and Compensation and Benefits § Ensures that the Quality of each call is maintained by providing Coaching and Mentoring for the agents and attending Weekly Calibration Meeting with the clients. § Developed Processes to increase output while minimizing costs |
| 11/2005 |
02/2007 |
PeopleSupport Phils. |
Home Equity Loan Processing Manager / Independent Contributor |
§ Develop successful and Effective Loan Processors and Supervise to maintain excellent performance. Under Tenure as supervisor, the team consistently increased performance by 5% each month from October 2006 to the end of February 2007. § Responsible for improving call handling skills and Loan Processing processes for half the agents in the whole EloanHELOC account. As Supervisor, Agents under me have continually maintained an average grade of 91% § Track and Trend statistical information used for forecasting and maintaining performance for the whole Eloan HELOC Account. I along with another supervisor developed forecasting techniques to track performance and anticipate key areas of improvement Served as a direct contact to the client in addressing and resolving issues as they arise, implementing new processes, and ensuring that the company’s and client’s goals are not only met, but exceeded. |
| 01/2005 |
06/2005 |
One Financial Group |
Financial Adviser / Independent Contributor |
§ Took and Graded 93% the Insurance Commission Licensing Exam. § Actively markets financial and real estate products under different companies, including Ayala Land, Ayala Plans, and Philamlife and many others. |
| 01/2005 |
06/2005 |
Performance ForEx Corp. |
Foreign Currency Trading Business Executive / Independent Contributor |
§ Actively market the bussiness of Interbank Foreign Exchange to high net individuals |
| 05/2003 |
12/2004 |
Wallstreet, SykesAsia Inc |
Brokerage Mutual Fund Trader / Independent Contributor |
§ Ranked within the top 10 among the trainees who took the series 7 exam for 2003. § Attained the highest score in the Series 63 exam for the history of the company § Assigned as trainer for the next batch of Series 7 and Series 63 exams. § Performs both Trading of mutual funds and Bank transactions for one of the premiere financial companies in the United States. |
| 08/2003 |
01/2004 |
Primerica Financial Services |
Personal Financial Analyst / Independent Contributor |
§ Responsible for $320,000 worth of refinanced mortgage loans § Introduced basic banking and insurance concepts to clients. § Introduced $800,000 worth of mortgage loans to the initial process of the S.M.A.R.T program of Citicorp Trust Co. |
