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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
malabon, Philippines (GMT-06:00)
English Skills:
(self-assessed)
0.0
Member Since:
June 22, 2009
Last Worked:
oDesk Ready:
Yes
Erwyn Galvez
-
"
TECHNICAL SUPPORT (Specializes in Software issues especially Virus rem
-
Freelance
System / Database Administrator
,
Philippines
"
Permalink :
$2.22
/hr
Overview
Résumé
Work History & Feedback (0)
Tests (1)
Portfolio (0)
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
Work History & Feedback is empty
See All Tests Taken
(1 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
oDesk Readiness Test for Independent Contractors and Company Managers
5.00
67%
1st Place!
06/22/2009
1 min
Job Category Interests
Web Development
Ecommerce
Software Development
Desktop Applications
Software Plug-ins
Software QA
VOIP
Other - Software Development
Networking & Information Systems
Network Administration
Server Administration
Other - Networking & Information Systems
Writing & Translation
Technical Writing
Website Content
Blog & Article Writing
Copywriting
Translation
Creative Writing
Other - Writing & Translation
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Design & Multimedia
Presentations
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
SEO - Search Engine Optimization
PR - Public Relations
Telemarketing & Telesales
Business Plans & Marketing Strategy
Market Research & Surveys
Sales & Lead Generation
Other - Sales & Marketing
Business Services
Legal
Recruiting
Other - Business Services
Skills
Skill
Experience
Level
Last Used
Description
Cust Service, Tech Support, Writing, Typing
5 yrs
5.0
2009
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
06/2009
Present
RMH/NCO (Microsoft)
Level 2 Technical Support / Independent Contributor
Worked as a Level 2 Technical Support for Microsoft as a Client of NCO Group
06/2009
Present
IBM
Helpdesk / Independent Contributor
Supported IBM Trainers and Students with their technical needs. Supported All IBM Servers and Databases.
06/2009
Present
Convergys
Level 2 Technical Support (Home Networking) / Independent Contributor
Worked as a Level 2 Technical Support for an ISP provider in the U.S. Specialized on Home Networking toubleshooting.
06/2009
Present
Excelsys
Web Content Writer / Independent Contributor
I do web content writing.
01/2008
05/2009
Dell International Services
Senior Technical Support Specialist / Independent Contributor
I am a Dell Certified Systems Expert. I worked as a Senior Technical Support Specialist for Dell on Call; a fee based support. I specialized on Virus removal but works on any software issues.
06/2007
06/2008
Vision - X (VONAGE)
Subject Matter Expert / Independent Contributor
Worked as a Subject Matter Expert for Vonage (one of the leading VOIP providers in the U.S.). Specialized on Billing/Customer Service and Technical Support.
06/2006
06/2007
SYKES Asia
Subject Matter Expert/NETWORK Engineer / Independent Contributor
Worked as a Network Engineer for AT&T MIS and later got promoted as Subject Matter Expert for the same account and support.
06/2004
06/2005
Eperformax
IP-RELAY Operator / Independent Contributor
Worked as an IP-relay operator for the disabled in the U.S.
Education
From
To
School
Degree
Area of Study
Description
06/1999
03/2003
San Beda College
Bachelors
Computer Applications and Information Science Major in Commerce
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
oDesk Readiness Test for Independent Contractors and Company Managers
5.00
67%
1st Place!
06/22/2009
1 min