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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(5.00)
2 feedbacks
(5.00)
2 feedbacks
Hours:
1
1
Assignments:
2
3
See all Work History & Feedback
Location:
Manila, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
May 10, 2009
Last Worked:
November 19, 2009
oDesk Ready:
Yes
Affiliated with:
Goodesigns Design™ > Goode…
Hours: 27
1 feedbacks
JC&Co. > JCa&Company
Hours: 0
Related links:
Trends for
Windows Administration Professionals
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Data Entry Professionals
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Excel Consultants
Josue C.
-
"
Tech, Email, and Phone Customer support, data entry, adobe photoshop
-
Freelance
Data Entry Professional
,
Philippines
"
Permalink :
$5.56
/hr
Overview
Résumé
Work History & Feedback (3)
Tests (10)
Portfolio (8)
For the past three years I have had the privilege of learning from and working for the top outsourcing companies among which are Sykes, Convergys and HTMT providing voice and technical support for Forbes 500 companies. My greatest strength is a strong work ethic, excellent communication skills and commitment to providing extraordinary customer care. I am well versed in Adobe Photoshop, a touch typist and proficient with MS word and Excel. I freelance as an all around PC technician...
For the past three years I have had the privilege of learning from and working for the top outsourcing companies among which are Sykes, Convergys and HTMT providing voice and technical support for Forbes 500 companies. My greatest strength is a strong work ethic, excellent communication skills and commitment to providing extraordinary customer care.
I am well versed in Adobe Photoshop, a touch typist and proficient with MS word and Excel. I freelance as an all around PC technician performing PC desktop repair and LAN installations for small and medium businesses. These are first hand experiences essential for a technical support representative.
I aim to convince you that my skills, talents and previous work experiences as a representative for some of the world's biggest and most respected Business Process Outsourcing (BPO) firms is well worth your money.
more
less
See All Work History & Feedback
(3 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
22924
Present
customer support representiti
ve
$17
Job in progress
132049
10/2009 - 10/2009
Photoshop artist
$5 (1.00 hrs @ $5.00/hr)
5.0 I gave him a small task to test his skill and he proved an able and keen worker.
L
Provider-to-Buyer Feedback:
No feedback given
83097
10/2009 - 10/2009
300 Fourum Posts
$7 (fixed-price)
5.0 Great provider
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(10 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Office Skills Test
4.00
82%
TOP 20%
10/06/2009
25 min
Call Center Skills Test
3.90
79%
05/12/2009
21 min
Help Desk Certification
3.25
72%
10/25/2009
24 min
PC Graphics Test
2.60
67%
05/12/2009
12 min
U.S. English Basic Skills Test
4.10
61%
05/10/2009
22 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Outbound Customer Service Specialist Required
Provider
November 21, 2009
Online Customer Service
Provider
November 20, 2009
Adult Blogger Wanted! No Experience Required!
Provider
November 20, 2009
Welcome Call and Retention Specialist
Provider
November 19, 2009
banker
Provider
November 19, 2009
Phones- phone- handle customer calls
Provider
November 19, 2009
Online Sales Staff & Support
Provider
November 19, 2009
Telephone Receptionist using Skype
Provider
November 19, 2009
Phone Telemarketing in English
Provider
November 3, 2009
Online Game - Testing and Support
Provider
November 1, 2009
Job Category Interests
Writing & Translation
Website Content
Blog & Article Writing
Copywriting
Other - Writing & Translation
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Design & Multimedia
Graphic Design
Logo Design
Voice Talent
Other - Design & Multimedia
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Sales & Marketing
Email Marketing
SMM - Social Media Marketing
Telemarketing & Telesales
Business Services
Recruiting
Skills
Skill
Experience
Level
Last Used
Description
Adobe Photoshop
5 yrs
4.0
2009
I do image manipulation jobs, layering, image restoration, logo designs. I am still learning flash, 3d modeling and animation.
Customer Care Representative
3 yrs
5.0
2009
I worked for Convergys, Sykes, APAC and Hinduja representing AT&T, American Express, BellSouth and Humana. I have also trained as an IP relay operator. I was on the top 10 employees for the month on AT&T smallbiz stat rank when I left. I am an honest and reliable worker who has never been absent and impeccable schedule adherance. I am willing to work overtime.
Data Entry
1 yrs
4.0
2008
Forum Poster
4 yrs
5.0
2009
http://odeskpinoynewbie.blogsp
ot.com/
I've been posting on Forums on personal interests for a long time now. I actively participate in
http://www.expatsvoice.org/for
um/front.php
http://www.pinoymtbiker.org/
http://pinoymtbiker.proboards.
com/index.cgi
SEO
1 yrs
2.0
2009
http://odeskpinoynewbie.blogsp
ot.com/
I've been monitoring my Blog
http://odeskpinoynewbie.blogsp
ot.com/
with google analytics and I was surprised at the numbers. I started writing about 2 weeks ago. Google Analytics (GA) showed that on Monday I had 162 page views. Bear in mind that I hadn't paid anyone to do link building for the site. The numbers were encouraging. The happy part is that with the key words "Odesk+Pinoy" My Blog now ranks 2nd on the google search engine.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2009
Adobe InDesign CS
3.29
70%
Brainbench
—
2009
Call Center Skills Test [533250]
oDesk
1. Analytical and Logical Ability
2. Computer Skills 100%
3. Email Etiquette and Skills
4. Helpdesk Etiquette and Skills 83%
5. Outbound Sales Skills 100%
6. Sentence Structure
7. Spellings 100%
8. Telephone Etiquette and Skills
2006
CGFNS CES [5038926]
CES (Credentials Evaluation Service)
The CGFNS International Credentials Evaluation Service (CES) analyzes the credentials of multiple types and levels of health care professionals who are educated outside of the United States and who wish to pursue licensure or academic admission in the United States.
The CES report is advisory in nature and does not make specific placement recommendations. The process generally takes from 6 to 8 weeks after receipt of all required documentation and fees. Processing times may vary during periods of high volume.
The resulting CES report serves as a valuable tool for regulatory/licensing agencies, specialty certification authorities, academic institutions, immigration attorneys, prospective employers and others. It also helps qualified applicants demonstrate the merits of their credentials with regard to U.S. standards, facilitating their pursuit of educational or career opportunities in the United States.
2009
Helpdesk Associate [841102]
oDesk
Interpersonal Helpdesk Etiquette
Technical Helpdesk Etiquettes and Skills
Computer Skills for Helpdesk Operations
Helpdesk Terminology
Good Helpdesk Practices
2009
Office Skills Test [806709]
oDesk
1. Basic Computer Skills
2. Basic Office Skills
3. Interpersonal Office Skills
4. Office Procedures 100%
5. Office Terminology
Employment History
From
To
Company
Title/Role
Description
02/2009
08/2009
HTMT
Customer Care / Independent Contributor
Customer Care Representative for an American Credit and Charge Card Company
Responsibilities include, but are not limited to:
•Work in a fast-paced, structured call center environment
•Deliver extraordinary customer care by responding to questions concerning customer accounts
•Grow and nurture customer relationships on each and every call that result in measurable cardmember
value
•Document necessary account information and offer solutions that benefit the customer
•Maintain acceptable performance standards, including effectiveness, efficiency and quality
Training certification here:
http://2.bp.blogspot.com/_ASrY
iS-pyYQ/SvD2ylLxceI/AAAAAAAAERI
/unGYbl413fM/s400/Top.jpg
01/2008
02/2009
APAC
Benefits Specialist / Independent Contributor
Benefits Administration Specialist for Health insurance company:Humana.
Assists in administering multiple benefits plans by interpreting policies, following established procedures, solving problems, and communicating information about the plans to employees and departments. Maintains an in-depth knowledge of benefit plans offered and the related regulations, policies, and procedures. Advises employees and departments on benefits eligibility guidelines and options. Acts as a customer service representative for the benefits department and assists employees with problem resolution related to benefit programs. Provides back up assistance to the front desk as needed. Performs related responsibilities as required.
Training Certification here:
http://2.bp.blogspot.com/_ASrY
iS-pyYQ/SvD2ihONgDI/AAAAAAAAERA
/mi8lLtHERf4/s400/Top.jpg
03/2006
01/2007
Sykes Asia Inc.
TSP / Independent Contributor
First line technical support repersentative for one of the largest American ISP.
12/1999
01/2001
Zuellig Pharma. Corp.
Medical representative / Independent Contributor
Responsible to Marketing and promotion efforts for the repiratory and infection products of Astra Zeneca namely: Bricanyl, Erymax, Triglobe and Penglobe.
Other Experience
I.T., C+
I spent a semester taking the ladderized I.T. program at Informatics, Manila. During high school we studied turbo BASIC, PASCAL, Logo Programming, Wordstar and Lotus 123. Finally in college when Windows 3.1 became available I started to use MS Word and Excel. While working on my thesis I was able to use SPSS.
You can find out more about me at:
http://odeskpinoynewbie.blogsp
ot.com/2009/10/pinoy-odesk-newb
ies-1st-buck.html
Education
From
To
School
Degree
Area of Study
Description
06/2003
10/2006
PCHS
Bachelors
B.S. Nursing (scan available)
I earned a Nursing degree and had my credentials evaluated by CGFNS CES. I have yet to take the NCLEX though cause it's useless unitl such a time that my approved petition as a US legal permanent resident is completed. I was the student body President on my 3rd year. I was the photojournalist for the student newspaper.
Scanned Diploma here:
http://picasaweb.google.com/lh
/photo/yoECNHMDihj3xdmicT7VNw?f
eat=directlink
06/1995
04/1999
University of the Philippines, Manila
Bachelors
Behavioral Studies (scan available)
The University of the Philippines Manila is the premiere Health Science Campus in the Philippines. The behavioral studies curriculum takes a holistic approach to studying behavior though Psychology, Sociology and Anthropology. The curriculum itself was patterned from Harvard University.
During my college years I was a University scholar on my freshman year with a maintaining average of 1.5 with no subject lower than 1.75 (1 being the highest, 3 passing and 5 failure). I also served as a student assistant for the office of the Dean of the College of Arts and Sciences.
High Resolution Scan available here:
http://picasaweb.google.com/lh
/photo/1P8rbdXmQtR2BApJppIsNg?f
eat=directlink
06/1991
04/1995
San Beda College
High School
High School
Upon graduation I has several extra curricular achievements. I was the
President Library Club, an officer in the Citizens Military Corps, a contributor to the school paper as well as a member of the computer club and electronics society.
[+] enlarge
Project Title:
simple print
Attachment:
none
Completed:
10/22/2009
Category:
Design & Multimedia > Print Design
URL:
none
Description:
simple print
[+] enlarge
Project Title:
My Odesk PhotoShop Gallery
Attachment:
none
Completed:
10/20/2009
Category:
Design & Multimedia > Graphic Design
URL:
http://picasaweb.google.com/JakeCastle/OdeskGallery
Description:
Adobe Photoshop Manipulation. Image was isolated, replaced wit seamless background and modified podium logo. For more samples please visit:http://picasaweb.google.com/JakeCastle/OdeskGallery
[+] enlarge
Project Title:
Odesk Work Station
Attachment:
none
Completed:
10/19/2009
Category:
Design & Multimedia > Print Design
URL:
none
Description:
stylized photo of Odesk home work station
[+] enlarge
Project Title:
I can do photoshop for u2
Attachment:
none
Completed:
10/08/2009
Category:
Design & Multimedia > Graphic Design
URL:
none
Description:
Composition is composed of 4 layers:
1. Flag
2. My Portrait
3. O - text
4. desk - text
Portrait was already available. This job took me 30 minutes from conception to final version. Don't we all work
best when we LOVE what we do?
[+] enlarge
Project Title:
Oo nga: A Personal Journal
Attachment:
none
Completed:
10/08/2009
Category:
Writing & Translation > Blog & Article Writing
URL:
http://odeskpinoynewbie.blogspot.com/
Description:
I am running a one man show here folks.
[+] enlarge
Project Title:
image manipulation
Attachment:
none
Completed:
10/03/2009
Category:
Design & Multimedia > Other - Design & Multimedia
URL:
none
Description:
simple image manipulation, crop, extract, touch up
[+] enlarge
Project Title:
Logo refresh
Attachment:
none
Completed:
10/26/2007
Category:
Design & Multimedia > Logo Design
URL:
none
Description:
logo refresh for undisclosed client
[+] enlarge
Project Title:
Tarpaulin Banner
Attachment:
none
Completed:
07/28/2006
Category:
Design & Multimedia > Graphic Design
URL:
none
Description:
Tarpaulin Banner Measuring 1 feet by 5 feet. Commissioned by myself for my Photo and DTP biz at home.
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
22924
Present
customer support representitive
$17
Job in progress
132049
10/2009 - 10/2009
Photoshop artist
$5 (1.00 hrs @ $5.00/hr)
5.0 I gave him a small task to test his skill and he proved an able and keen worker.
L
Provider-to-Buyer Feedback:
No feedback given
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
83097
10/2009 - 10/2009
300 Fourum Posts
$7
5.0 Great provider
L
Provider-to-Buyer Feedback:
5.0
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Office Skills Test
4.00
82%
TOP 20%
10/06/2009
25 min
Call Center Skills Test
3.90
79%
05/12/2009
21 min
Help Desk Certification
3.25
72%
10/25/2009
24 min
PC Graphics Test
2.60
67%
05/12/2009
12 min
U.S. English Basic Skills Test
4.10
61%
05/10/2009
22 min
English Vocabulary Test (U.S. Version)
4.10
53%
05/12/2009
25 min
Data Warehousing Test
2.75
50%
11/17/2009
25 min
Networking Concepts Test
3.40
49%
10/10/2009
18 min
Windows XP Test
3.25
44%
10/07/2009
26 min
oDesk Readiness Test for Independent Contractors and Company Managers
10/07/2009
13 min
