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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(5.00)
1 feedbacks
(5.00)
1 feedbacks
Hours:
8
8
Assignments:
2
2
See all Work History & Feedback
Location:
Merseyside, United Kingdom (GMT)
English Skills:
(self-assessed)
5.0
Member Since:
July 7, 2009
Last Worked:
October 18, 2009
oDesk Ready:
Yes
Related links:
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Windows Administration Professionals
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Data Entry Professionals
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SEM Consultants
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SEO Consultants
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Excel Consultants
Chris Billington
-
"
Tech Support / Administration
-
Freelance
Consultant
,
United Kingdom
"
Permalink :
Overview
Résumé
Work History & Feedback (2)
Tests (9)
Portfolio (0)
See All Work History & Feedback
(2 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Hours
Feedback
46522
07/2009 - Present
Mac-based Technical Support (and some customer service)
8 hrs
Job in progress
44770
10/2009 - 10/2009
Fairly Easy Web Research - Must Be Done ASAP
—
5.0
L
Provider-to-Buyer Feedback:
No feedback given
See All Tests Taken
(9 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.90
97%
TOP 10%
07/08/2009
17 min
MS Excel 2007 Test
3.60
97%
TOP 10%
10/09/2009
13 min
Management Skills Test
3.75
97%
TOP 10%
07/18/2009
17 min
Office Skills Test
4.40
96%
TOP 10%
07/08/2009
9 min
Windows XP Test
4.50
94%
TOP 10%
07/08/2009
10 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Gteam Support Engineer (EVEREST)
Buyer
November 9, 2009
Job Category Interests
Web Development
Web Programming
Ecommerce
Website QA
Website Project Management
Other - Web Development
Networking & Information Systems
Network Administration
DBA - Database Administration
Server Administration
Other - Networking & Information Systems
Customer Service
Technical support
Phone Support
Order Processing
Skills
Skill
Experience
Level
Last Used
Description
Friendly Tech Support
14 yrs
5.0
2009
I love to provide friendly, accurate and easily understood tech support through a variety of means including phone, email, forums and person to person.
Project Management,
6 yrs
4.0
2009
I have provided Project & Production management to a variety of projects ranging from OS Rollouts to Music Festivals.
Windows Administration,
14 yrs
5.0
2009
I have supported both Windows Client and Server Operating Systems from Windows NT 3.51 to Windows Vista. I am an expert in supporting Win 95/98/NT & XP, my exposure to Vista is less detailed but nevertheless reasonable.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2005
A+ [CompTIA]
CompTIA
Formalised 1st Line / 2nd Line Skills with a CompTIA A+ Certification
2008
Member of British Computer Society [MBCS]
MBCS
Voted as a full member of the British Computer Society.
Employment History
From
To
Company
Title/Role
Description
02/2003
02/2007
Self Employed
Tech Support / Independent Contributor
Self Employed Tech Support, Network & Systems Administrator. Tasks included maintaining SME & Private Windows / OS X & Solaris Networks, supporting Teleworking & Mobile Users, Application, File, Mail & Internet Servers
02/2002
01/2003
Orange Telecom
Customer Service / Tech Support / Manager
Working in Contact Centre Environment, supported users including escalations, level 3 support and managed two teams of 20 centre staff supporting full range of Orange Telecom products. Met SLAs, Management Targets and performed One To One Assessments, Disciplinary and Quality Management tasks.
Education
From
To
School
Degree
Area of Study
Description
No Education
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Hours
Feedback
46522
07/2009 - Present
Mac-based Technical Support (and some customer service)
8 hrs
Job in progress
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
44770
10/2009 - 10/2009
Fairly Easy Web Research - Must Be Done ASAP
—
5.0
L
Provider-to-Buyer Feedback:
No feedback given
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.90
97%
TOP 10%
07/08/2009
17 min
MS Excel 2007 Test
3.60
97%
TOP 10%
10/09/2009
13 min
Management Skills Test
3.75
97%
TOP 10%
07/18/2009
17 min
Office Skills Test
4.40
96%
TOP 10%
07/08/2009
9 min
Windows XP Test
4.50
94%
TOP 10%
07/08/2009
10 min
Networking Concepts Test
4.25
87%
TOP 20%
10/13/2009
14 min
Search Engine Optimization Test
3.25
86%
TOP 20%
10/09/2009
11 min
Mac OS X 10.5 Test
3.90
71%
07/08/2009
13 min
oDesk Readiness Test for Independent Contractors and Company Managers
07/08/2009
1 min