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Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
(5.00)
3 feedbacks
(5.00)
5 feedbacks
Hours:
127
137
Assignments:
3
5
See all Work History & Feedback
Location:
islamabad, Pakistan (GMT+05:00)
English Skills:
(self-assessed)
5.0
Member Since:
January 3, 2009
Last Worked:
October 4, 2009
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
Trends for
Online Assistants
Waqas Khaliq
-
"
Technical Support, Helpdesk, Email Support, Customer Support Services
-
Freelance
Project Manager
,
Pakistan
"
Permalink :
$5.56
/hr
Overview
Résumé
Work History & Feedback (5)
Tests (7)
Portfolio (0)
For the last 4 years, I am attached with call center industury. I got plenty of experience in this industry but I am expert in providing technical support. I used to work for US based companies. I also worked for more then 4 different company as a team lead. My other objectives which i always tried to achive during my work are: * Rising systems professional with significant experience, computer literate in multiple operating systems, programming languages, and software...
For the last 4 years, I am attached with call center industury. I got plenty of experience in this industry but I am expert in providing technical support. I used to work for US based companies. I also worked for more then 4 different company as a team lead. My other objectives which i always tried to achive during my work are:
Rising systems professional with significant experience, computer literate in multiple operating systems, programming languages, and software applications with cutting-edge knowledge of technological changes and their business implications, enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.
Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.
Highly analytical team player with aptitude for quickly analyzing environments to identify and prioritize needs/risks and develop solutions.
Creative troubleshooter/problem-solver that works hard and loves a challenge.
Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.
more
less
See All Work History & Feedback
(5 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
112599
09/2009 - 10/2009
Gteam Customer Support Engineer
$166 (30 hrs @ $5.56/hr)
5.0
L
Provider-to-Buyer Feedback:
No feedback given
13827
06/2009 - 06/2009
Helpdesk monitoring, support and escalations
$1 (0.33 hrs @ $4.44/hr)
5.0 Good worker but we're moving away from odesk for this position.
L
Provider-to-Buyer Feedback:
5.0
13827
06/2009 - 06/2009
Helpdesk monitoring, support and escalations
$538 (97 hrs @ $5.56/hr)
5.0 Good worker but we're moving away from odesk for this position.
L
Provider-to-Buyer Feedback:
5.0
57041
01/2009 - 01/2009
Virtual Assistant - Fact Verification
$17 (7.50 hrs @ $2.24/hr)
5.0 It was an absolute pleasure to work with Waqas. Quality work. I look forward to working with him again in the future.
L
Provider-to-Buyer Feedback:
No feedback given
57041
01/2009 - 01/2009
Fact Verification
$6 (2.50 hrs @ $2.22/hr)
5.0 An excellent job as always! Thank you, Waqas. :)
L
Provider-to-Buyer Feedback:
5.0
See All Tests Taken
(7 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.40
80%
TOP 20%
09/16/2009
39 min
Windows XP Test
3.50
55%
01/05/2009
19 min
Networking Concepts Test
3.40
49%
09/17/2009
33 min
Data Warehousing Test
2.50
40%
09/17/2009
36 min
U.S. English Basic Skills Test
3.60
37%
09/16/2009
38 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Outbound Customer Service Specialist Required
Provider
November 21, 2009
24 / 7 Support for Moodle Users
Provider
November 20, 2009
Email Customer Service Associate Required - Ongoing Position Requiring Great Customer Service Skills (American-English)
Provider
November 20, 2009
Virtual Assistant to handle customer service
Provider
November 19, 2009
Online Customer Service
Provider
November 19, 2009
CUSTOMER SERVICE
Provider
November 11, 2009
PHONE - handle calls
Provider
November 11, 2009
Virtual Phone Support Required
Provider
November 11, 2009
Territory Group Coordinator (TGC)
Provider
November 11, 2009
Phones- phone- handle customer calls
Provider
November 11, 2009
Job Category Interests
Administrative Support
Personal Assistant
Email Response Handling
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Skills
Skill
Experience
Level
Last Used
Description
serviceskills
3 yrs
5.0
2009
I got the training from serviceskills.com when i was working in Ovextech. This training includes all the activities relatedto customer support,customer care, technical support/ telemarketing etc
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2006
ServiceSkills.com Course Library [n/a]
serviceskills or Telephone Doctor
i have taken the training and certificates from serviceskills.com also known as telephone doctor.
Employment History
From
To
Company
Title/Role
Description
03/2008
Present
KnowledgeBPO (Ourtechonline.com)
Operations Manager / Manager
Basically its an offshore company located in pakistan. We provide technical support to US customers over the phone, email and live chat. We provide windows related troubleshooting, virus removal procedures, spyware removal proceures, PC Maintenance etc. Please stop at
http://www.ourtechonline.com
11/2006
03/2008
OVEX Tech (Ovextech.com)
Team Leader (technical Support) / Team Lead
Basically its the largest BPO company in pakistan. We provide technical support to US based customers over the phone. I worked as a team lead in different projects for example registerfly.com, iolo.com, Helpdesk. The main theme of the job is to provide technical support/Customer care by using phone, tickets, emails, live chat etc.
09/2006
10/2005
Transtech (transtechbpo.com)
Team Leader (Telemarketing) / Team Lead
Basically i got hired in the company as a tele sales excutive but I proved myself with goof performance and always used to achieve the daily sales target. So i got promoted to TEAM Lead.
09/2004
09/2005
Innstar travel network (Stay123.com)
Customer Care officer / Independent Contributor
Basically its a travel company who provides park and fly packages all over the USA. My responsibilites were to resolve the daily customer queries related to reservations over the phone, email and live chat.
Other Experience
online Tutoring
i participated as a volunteer in an online tutoring company so that i can make my communication skills better.
Education
From
To
School
Degree
Area of Study
Description
09/2001
03/2005
Riphah International University (http://riphah.edu.pk)
Bachelors
Information Technology
04/1999
03/2001
I.M.C.B, G-10/4 (http://www.imcbgten4.edu.pk)
High School
Pre-Engineering
04/1998
04/1999
I.M.C.B, I-10/1
Other
Science Subjects (Physics, Chemistry, Biology)
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
112599
09/2009 - 10/2009
Gteam Customer Support Engineer
$166 (30 hrs @ $5.56/hr)
5.0
L
Provider-to-Buyer Feedback:
No feedback given
13827
06/2009 - 06/2009
Helpdesk monitoring, support and escalations
$1 (0.33 hrs @ $4.44/hr)
5.0 Good worker but we're moving away from odesk for this position.
L
Provider-to-Buyer Feedback:
5.0
13827
06/2009 - 06/2009
Helpdesk monitoring, support and escalations
$538 (97 hrs @ $5.56/hr)
5.0 Good worker but we're moving away from odesk for this position.
L
Provider-to-Buyer Feedback:
5.0
57041
01/2009 - 01/2009
Virtual Assistant - Fact Verification
$17 (7.50 hrs @ $2.24/hr)
5.0 It was an absolute pleasure to work with Waqas. Quality work. I look forward to working with him again in the future.
L
Provider-to-Buyer Feedback:
No feedback given
57041
01/2009 - 01/2009
Fact Verification
$6 (2.50 hrs @ $2.22/hr)
5.0 An excellent job as always! Thank you, Waqas. :)
L
Provider-to-Buyer Feedback:
5.0
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Help Desk Certification
3.40
80%
TOP 20%
09/16/2009
39 min
Windows XP Test
3.50
55%
01/05/2009
19 min
Networking Concepts Test
3.40
49%
09/17/2009
33 min
Data Warehousing Test
2.50
40%
09/17/2009
36 min
U.S. English Basic Skills Test
3.60
37%
09/16/2009
38 min
CISCO Test
2.60
36%
09/17/2009
38 min
oDesk Readiness Test for Independent Contractors and Company Managers
01/17/2009
9 min