Changing How the World Works.
 
 
  • Feedback:   (5.00 of 5)
  • Percentile: 99%
    Based on 5 feedbacks
Hourly Rate: $10.00
Total oDesk hours:
156
Location:
Manila, Philippines (GMT+08:00)
English Skills: (self-assessed)
5.0
Member Since:
May 29, 2008
Last Worked:
November 30, 2008
Current Assignments:
2
Total Assignments:
7
oDesk Ready:  
Yes
 
 
 
 

Olive Joy Santillan - Technical Writer - Freelance Technical Writer, Philippines

The extent of my work experience has centered on the information technology industry, wherein I have rendered services as a technical communications specialist/business writer for 9 years now. The range of skills that I have applied to this position is varied and has continued to increase over the years in response to the highly competitive nature of the industry. My organizational communication coursework in my undergraduate degree focused on the management of communication in the...
See All Work History & Feedback (7 items, 5 with Feedback)
Recent Work History & Feedback
Buyer ID From/To Job Title Paid Feedback
28727 09/2008 - Present Tech Writer & Support engineer $169 (23 hrs @ $7.50)
22545 08/2008 - Present User Guide developer / Layout Artist $744 (134 hrs @ $5.56)
47577 06/2008 - 11/2008 Article Writing $5 (fixed-price)
42242 07/2008 - 08/2008 Article rewriting $39 (fixed-price)
42242 08/2008 - 08/2008 Batch 6 not paid $21 (fixed-price)
See All Tests Taken (4 items)
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
English Test (Sentence Structure) 5.00 99% TOP 10% 1st Place! 06/19/2008 10 min
oDesk Readiness Test for Independent Contractors and Company Managers 4.40 65% 06/12/2008 60 min
Technical Writing Skills Certification 3.00 50% 09/06/2008 25 min
Editing Skills Certification 3.50 48% 06/25/2008 17 min
Recent Candidacies
Job Opening Title Initiated By Date
Review and Categorize text documents Provider November 13, 2008
Writer of Photography Tutorials and Course Work / Lessons Provider November 13, 2008
Company research Buyer November 6, 2008
Feature Article Writer for Linux/Open Source Professional Website Provider October 13, 2008
Web research and data entry Buyer September 16, 2008
Job Category Interests

Writing
Skills
Skill Experience Level Last Used Description
Blog Writing 3 yrs 3.0 2008 http://nohalfmeasures.blogspot.com/
Job Title: Blog Writing

Personal blog writing.
Technical Writing 9 yrs 4.0 2008 Job Title: Liebert NXa, an uninterruptible power supply system

Having religiously met timetable requirements, the company was able to launch the documentation with the product, simultaneously – a company first. 

Job Title: Datamate, Remote Monitoring Systems, and Series 9000 products
Initiated the update of other web-based technical documentation for the products mentioned above.

Job Title: Symphony PMS
Completed the user documentation for a property management software, Symphony PMS. The task involved remote coordination with a client from Malaysia.

Job Title: Analysis and documentation for the following DB Soft custom applications: 
•    Sharp CAC Call Tracking (call center management)
•    Sharp NPC (parts inventory management)
•    Sharp Offline Visitation (offsite inspection system)
•    Sharp Factory Service (repair services management)
•    Sharp Bench (client-server integrated systems)
•    SharpNet (web-based integrated systems)
•    Allen Arthur accounting and human resource management systems
•    Glaxo Wellcome accounting and inventory systems

Instituted standards and processes for the maintenance and management of HTML documentation, online help files, and user manuals to ensure that personnel of different job assignments are able to competently carry out documentation activities. These standards and processes help cut employee idle time. 

Conducted periodic employee training and guidance on written communication (technical writing workshops, orientation, and refresher courses), enabling employees to effectively communicate in the multicultural environment of the company.
Web Content Writing 2 yrs 3.0 2007 http://www.petronmarketing.com/?mode=default&cmd=get&id=2
Job Title: Petron Marketing Corporation
Assisted in the completion of web content for the Petron Marketing Corporation website.
Certifications
Date Earned Name Score Percentile Organization Description
2007 Introduction to Java Programming [Java Programming]     Enterworks Philippines Completed the Enterworks Philippines' Introduction to Java Programming course.
Employment History
From To Company Title/Role Description
08/2006 08/2007 CDR-KING Technical Writer / Independent Contributor CD-R King is a media & technology provider with over 100 branches in the Philippines.

Resposibilites included:
- Completed the user guide for the company's sales and inventory system.
- Coordinated with the independent developer contracted to lead the development of the system.
03/2007 05/2007 Petron Marketing Corporation Contractual Writer / Independent Contributor Petron Marketing Corporation (PMC) is a wholly-owned subsidiary of Petron Corporation. This organization of more than 300 talented and driven individuals is setting the pace in the petroleum retail industry with an ever-increasing span of service stations and innovative products and services. It was established in January 2004, with exploring new business lines and broadening the range of possibilities for the petroleum retail industry as its primary goals.

Responsibilities included:
- Completed web content for the Petron Marketing Corporation Website.
- Coordinated with Petron Marketing Corporation representatives for the completion of work contracts and other documents.
07/2005 03/2006 Asdion Berhad Freelance Technical Writer / Independent Contributor The Asdion Group specializes in providing advanced integrated operations software solutions and products with particular focus on a broad service sectors from hospitality, recreational, supply chain logistic to travel related businesses.

Accomplishments include:
1.    Completed the user documentation for the company’s property management software, Symphony PMS.
2.    Successfully coordinated with the client remotely to meet their requirements for the documentation.
10/2003 01/2006 Emerson Network Power Technical Writer / Independent Contributor Emerson is a diversified global manufacturing and technology company, offering a wide range of products and services in the areas of process management, climate technologies, network power, storage solutions, professional tools, appliance solutions, motor technologies, and industrial automation. Recognized widely for engineering capabilities and management excellence, Emerson has more than 140,000 employees and approximately 265 manufacturing locations worldwide.

Accomplishments include:
1.    Successfully completed web-based technical documentation for Liebert NXa, an uninterruptible power supply system. Having religiously met timetable requirements, the company was able to launch the documentation with the product, simultaneously – a company first. 
2.    Initiated the update of other web-based technical documentation for Datamate, Remote Monitoring Systems, and Series 9000 products.
3.    Incorporated production updates to web-based documentation on a daily basis.
02/1999 10/2003 DB Soft Philippines Technical Writer / Team Lead DB Soft Philippines is a global organization providing consulting, software development, and technical support services to customers and partner organizations for over 16 years. 

Accomplishments include:
1.    Led the analysis and documentation of software manufactured by the company: 
•    Sharp CAC Call Tracking (call center management)
•    Sharp NPC (parts inventory management)
•    Sharp Offline Visitation (offsite inspection system)
•    Sharp Factory Service (repair services management)
•    Sharp Bench (client-server integrated systems)
•    SharpNet (web-based integrated systems)
•    Allen Arthur accounting and human resource management systems
•    Glaxo Wellcome accounting and inventory systems
2.    Instituted standards and processes for the maintenance and management of HTML documentation, online help files, and user manuals to ensure that personnel of different job assignments are able to competently carry out documentation activities. These standards and processes help cut employee idle time. 
3.    Conducted periodic employee training and guidance on written communication (technical writing workshops, orientation, and refresher courses), enabling employees to effectively communicate in the multicultural environment of the company.
Other Experience
Business Writing
• Well-experienced in the creation of multi-media presentations.
 • Excellent written English in both technical and creative applications. English speaking skills are also well-honed having worked with various multinationals for the past seven years.
• Extremely high computer proficiency having been able to learn the basics of programming languages such as PowerBuilder and Javascript – enough to be able to document the applications developed using such tools. Furthermore, also highly proficient in the use of Adobe Photoshop, Corel Draw and other image editing software as part of documentation duties.
Teaching
Extensive experience in teaching varied age ranges. Highly skilled in coordinating and developing materials for employee communication training.
Technical Writing
• Extensive document design experience, totaling seven years (4 of which were spent in software documentation, 3 years in electrical equipment documentation).
• Extensive experience in the use of help authoring tools such as RoboHelp, FrameMaker and WinHelp.
Education
From To School Degree Area of Study Description
06/2001 Present De La Salle University - Graduate School of Business Masters Business Administration
06/1994 05/1998 University of the Philippines at Manila Bachelors Organizational Communication

College Scholar, 2 Semesters (GPA 1.5)

 

University Scholar, 1 Semester (GPA 1.25)
  • Project Title: Property Management Software
  • Attachment: sample_work2.pdf - 305.166KB
  • Completed: 06/28/2008
  • Category: Writing > Technical Writing
  • URL: none
  • Description: The Symphony PMS is a multi-module property management system that enhances the
    efficiency of running your property by integrating Reservation, Front Desk Management, Rooms Management, Cashiering, Management Reporting and Sales into a single tool to greatly reduce the complications encountered in guest information tracking and reporting.
  • Project Title: CD-R King Sales and Inventory
  • Attachment: CD-R King Sales and Inventory User Manualv3.pdf - 1857.925KB
  • Completed: 06/19/2008
  • Category: Writing > Technical Writing
  • URL: none
  • Description: The CD-R King Sales and Inventory system required a user guide for the sales clerks and other personnel who will be using the system online and offline. I was asked to write the manual for them, working with a team of developers and another technical writer.
Hourly Assignment History
Buyer ID From/To Job Title Paid Feedback
28727 09/2008 - Present Tech Writer & Support engineer $169 (23 hrs @ $7.50)
22545 08/2008 - Present User Guide developer / Layout Artist $744 (134 hrs @ $5.56)
Fixed-Price Assignment History
Buyer ID From/To Job Title Paid Feedback
47577 06/2008 - 11/2008 Article Writing $5
42242 07/2008 - 08/2008 Article rewriting $39
42242 08/2008 - 08/2008 Batch 6 not paid $21
42242 06/2008 - 07/2008 Article rewriting $11
42242 06/2008 - 06/2008 Article rewriting $5
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
English Test (Sentence Structure) 5.00 99% TOP 10% 1st Place! 06/19/2008 10 min
oDesk Readiness Test for Independent Contractors and Company Managers 4.40 65% 06/12/2008 60 min
Technical Writing Skills Certification 3.00 50% 09/06/2008 25 min
Editing Skills Certification 3.50 48% 06/25/2008 17 min