Certified Professionals. Verified Work.
 
 
  • Feedback: (4.61 of 5)
  • Percentile: 48%
    Based on 3 feedbacks
Hourly Rate: $8.33
Total oDesk hours:
288
Location:
Makati, Philippines (GMT+08:00)
English Skills: (self-assessed)
5.0
Member Since:
January 15, 2008
Last Worked:
August 21, 2008
Current Assignments:
1
Total Assignments:
10
oDesk Ready:  
Yes
 
 
 
 
 
 
 
 

Jamie S. - MBA degree-holder | Technical Writer | Researcher - Freelance Technical Writer, Philippines

To transform interests, knowledge and skills to a more productive use.
See All Work History & Feedback (10 items, 3 with Feedback)
Recent Work History & Feedback
Buyer ID From/To Job Title Paid
49377 08/2008 - Present forum poster $218 (fixed-price)
29495 03/2008 - 07/2008 Documentation Specialist $149 (35 hrs @ $5.56)
44099 06/2008 - 07/2008 Rewriting an article $27 (4 hrs @ $6.67)
40216 04/2008 - 06/2008 Research Writer Website Content $471 (71 hrs @ $6.67)
17928 04/2008 - 05/2008 Business / Financial Related Content Writer $70 (fixed-price)
See All Tests Taken (6 items)
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
MS Word 2003 Test 4.25 97% TOP 10% 01/19/2008 30 min
MS PowerPoint 2003 Test 4.10 94% TOP 10% 01/22/2008 19 min
Editing Skills Certification 4.25 93% TOP 10% 01/19/2008 15 min
Call Center Skills Test 3.75 92% TOP 10% 01/23/2008 22 min
Technical Writing Skills Certification 3.90 92% TOP 10% 07/26/2008 25 min
Job Category Interests

Writing

Administrative Support
Skills
Skill Experience Level Last Used Description
Data Entry and Reporting 10 yrs 5.0 2008
  • Tool: MS Excel
Technical Writing/ Documentation 5 yrs 5.0 2008
  • Documentation Tool: Robohelp, HTML Help, MS Word
  • Projects: Online Help, Users Manual and Performance Support System
Certifications
Date Earned Name Score Percentile Organization Description
No Certifications
Employment History
From To Company Title/Role Description
01/2008 Present Affiliated Computer Services (PH) Learning and Development Documentation Specialist / Independent Contributor Please visit its corporate website for more information on the company.
05/2007 01/2008 Affiliated Computer Services (PH) Reports Analyst / Independent Contributor Focuses on reports and data analysis, report specifications, report testing and creation of ad hoc reports.

Performs moderately complex system design functions, including interpretive analyses, chart preparation and associated diagrams/enhancement plans.

Please visit its corporate website for more information on the company.
06/2006 04/2007 Dell International Services (PH) QA Analyst / Independent Contributor Performance Levels: Generally meets evaluation and accuracy targets; maintains up to date knowledge on line of business being evaluated and regularly attends Call Calibration Sessions.

Presentation and Communication: Involved in Call Quality Evaluation Pilot Team and Call Library Projects; facilitates QMT discussions for new hires, TQ and SL partner teams.

Please visit its corporate website for more information on the company.
03/2004 06/2006 Teletech Customer Management (PH) QA Specialist / Independent Contributor Performance Levels: Consistently meets evaluation and coaching targets of 1:40; 0% disputed evaluations; maintains up to date knowledge on program being evaluated and attends weekly Call Calibration Sessions.

Reporting: Proficient in daily, weekly and monthly reports, using NICE Modules; completes Daily Performance Reports, including but not limited to Average Quality Score, Customer Satisfaction, identifying Areas of Development; proactively offers solutions in analyzing trends and areas of development.

Presentation and Communication: Facilitates Quality Assurance Rollout for new hires; continually communicates with Team Leads and agents for feedback and performance improvements.

Please visit its corporate website for more information on the company.
09/2000 03/2004 ePacific Global (PH) IT Documentation Analyst / Independent Contributor Document life cycle: developing, researching, analyzing, synthesizing, editing, coordinating, proofreading, producing, and maintaining technical documentation for software applications.

 Deliverables: user guides, Online Help, training manuals, and other documentation assigned by the Coordinator. 

 Communication: Worked with development staff and subject matter experts in assessing the impact of systems modifications, enhancements, and changes to the technical content of documentation.

 Project Coordination: attended Project Management meetings, prepared accomplishment reports, handled incoming and outgoing correspondences. 

 Technology: MS WORD, EXCEL and POWERPOINT; HTML HELP; DREAMWEAVER

 Projects: Human Resource Management System, Customer Relations Management Systems, National Crime Information System
Education
From To School Degree Area of Study Description
06/2003 04/2008 De La Salle Professional Schools (PH) Masters Masters in Business Administration Please visit their website for more information on De La Salle Professional Schools.
06/1997 09/2000 De La Salle University (PH) Bachelors Bachelor of Arts in Economics Please visit their website for more info on De La Salle University.
06/1993 03/1997 O.B. Montessori Center, Inc. (PH) High School Professional High School Please visit their website for more info on O.B. Montessori Center.
No items in portfolio
Hourly Assignment History
Buyer ID From/To Job Title Paid
29495 03/2008 - 07/2008 Documentation Specialist $149 (35 hrs @ $5.56)
44099 06/2008 - 07/2008 Rewriting an article $27 (4 hrs @ $6.67)
40216 04/2008 - 06/2008 Research Writer Website Content $471 (71 hrs @ $6.67)
22691 01/2008 - 05/2008 Online Research and Virtual Assistant $256 (116 hrs @ $2.22)
15546 03/2008 - 04/2008 Research Analyst $75 (17 hrs @ $4.44)
29495 02/2008 - 03/2008 Data Entry $73 (26 hrs @ $2.78)
31509 02/2008 - 02/2008 Technical writer $38 (6 hrs @ $2.78)
29317 02/2008 - 02/2008 Data Collection and Research $23 (14 hrs @ $1.67)
Fixed-Price Assignment History
Buyer ID From/To Job Title Paid
49377 08/2008 - Present forum poster $218
17928 04/2008 - 05/2008 Business / Financial Related Content Writer $70
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
MS Word 2003 Test 4.25 97% TOP 10% 01/19/2008 30 min
MS PowerPoint 2003 Test 4.10 94% TOP 10% 01/22/2008 19 min
Editing Skills Certification 4.25 93% TOP 10% 01/19/2008 15 min
Call Center Skills Test 3.75 92% TOP 10% 01/23/2008 22 min
Technical Writing Skills Certification 3.90 92% TOP 10% 07/26/2008 25 min
English Test (Sentence Structure) 4.60 83% TOP 20% 07/26/2008 18 min