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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Quezon City, Philippines (GMT+08:00)
English Skills:
(self-assessed)
5.0
Member Since:
November 2, 2009
Last Worked:
oDesk Ready:
Yes
Related links:
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Andeng M.
-
"
Transcriptionist
-
Freelance
Data Entry Professional
,
Philippines
"
Permalink :
Overview
Résumé
Work History & Feedback (0)
Tests (7)
Portfolio (0)
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Hours
Feedback
Work History & Feedback is empty
See All Tests Taken
(7 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
5.00
95%
TOP 10%
1st Place!
11/07/2009
12 min
Office Skills Test
4.10
89%
TOP 20%
11/07/2009
18 min
Email Etiquette Certification
4.15
83%
TOP 20%
11/07/2009
18 min
English Vocabulary Test (U.S. Version)
4.50
76%
11/07/2009
12 min
U.S. English Basic Skills Test
4.40
74%
11/06/2009
17 min
Job Category Interests
Writing & Translation
Blog & Article Writing
Copywriting
Translation
Creative Writing
Other - Writing & Translation
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Customer Service
Customer Service & Support
Order Processing
Other - Customer Service
Skills
Skill
Experience
Level
Last Used
Description
No Skills
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
08/2009
Present
Stream Global
Customer Care Specialist / Independent Contributor
Stream Global is a competitive BPO company with over 50 offices worldwide.
My main responsibility is to cater to the needs of the customers, understand their needs and resolve their concerns in a timely, friendly, accurate manner.
This will also include:
> Giving accurate, up-to-date information about products.
> Understanding and helping customers with billing concerns.
> Personalizing the service packages according to the customers' specifications.
> Processing payments.
> Making necessary notations on the customers' files that help ensure continuity of customer service.
Education
From
To
School
Degree
Area of Study
Description
06/2004
01/2008
Emilio Aguinaldo College
Bachelors
Nursing
Studied theoretical and hands-on nursing for four years. Making me very familiar with medical terms and jargon - a perfect tool for medical transcription.
06/2002
10/2002
Universitry of the Philippines
Other
Broadcast Communication
Took up two years of Broadcast Communication in the Philippine's premiere university. Honed my English communication skills.
06/1998
01/2002
Samar National School
Diploma
High School
Graduated valedictorian.
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Hours
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
English Spelling Test (U.S. Version)
5.00
95%
TOP 10%
1st Place!
11/07/2009
12 min
Office Skills Test
4.10
89%
TOP 20%
11/07/2009
18 min
Email Etiquette Certification
4.15
83%
TOP 20%
11/07/2009
18 min
English Vocabulary Test (U.S. Version)
4.50
76%
11/07/2009
12 min
U.S. English Basic Skills Test
4.40
74%
11/06/2009
17 min
Creative Writing Test - Fiction (U.S. Version)
4.00
74%
11/07/2009
19 min
oDesk Readiness Test for Independent Contractors and Company Managers
11/06/2009
5 min