Ma Isabel Lansangan - "Virtual Assistant/Technical Support/ Content Writer - Freelance Data Entry Professional, Philippines"

Duties and Responsibilities:

     1. Assists customers with billing, account maintenance and the provisioning of the     

     Cable Internet service

  2. Provides solutions for internet/technical issues for Dial-up, Cable Internet      

  Connection

     3. Accepts escalations when necessary and if customers require instructions for   

     advance troubleshooting

4. Helps customers configure other software such as their email client as well as      newsgroups

    5. Gives the basic settings for common routers (Linksys, D-Link, etc.) to work with    

    their pc’s and internet connection

    Email Technical Support for Dial-up

    Duties and Responsibilites:

1.      Provides resolution to customer’s  internet concerns through email, making sure that customer can browse and send emails without problems

2.      Gives customers the basic settings for email clients such as Outlook, Outlook Express, etc., as well as configuring the dial-up modem

3.      Assist customers with setting up the Internet Provider’s software known  as TotalAccess on their computers

Duties and Responsibilities:

    1. Answer inquiries regarding customers' account  and billing concerns including credit disputes.

 1. Provides daily inventory of stock/items (computer accessories)

 2. Responsible for the tabulation of the Point of Sales (actual sales based on the   

    receipts vs. inventory)

 3. Handles the return and replacement of defective items which are still under warranty

  1. Proofreading of documents from data encoders

  2. Application of corrective measures on documents, making certain that documents     

    conform to client's specifications/standards.