Javascript must be enabled to properly navigate this site.
Home
Why oDesk
Tour
Who Uses oDesk
FAQs
Press
Find Providers & Jobs
Find Providers
Find Jobs
Tests
Trends
oConomy
Groups
My Jobs
Openings
Candidacies
Assignments
Post a Job
Manage & Work
Team Room
Work Diary
Reports
Team Admin
Staffing Console
Payments
Financial Activity
Payment Methods
Withdrawals
Referrals
Sign In
or
Create an Account
Community
What's New
Forums
Blog
Store
?
Help
Help Center
A-Z Index
Resources & Downloads
Contact Support
Providers
Jobs
Tests
Community
Help
Find Providers
Find Jobs
Tests
Trends
oConomy
Groups
Share
Flag as Inappropriate
Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Chino Hills, United States (GMT-08:00)
English Skills:
(self-assessed)
5.0
Member Since:
October 13, 2009
Last Worked:
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Trends for
Technical Writers
Trends for
Technical Writers
Adriene B.
-
"
Virtual Service Professional
-
Freelance
Data Entry Professional
,
United States
"
Permalink :
Overview
Résumé
Work History & Feedback (0)
Tests (11)
Portfolio (0)
To re-enter the workforce as a freelance virtual service provider where I will be able to utilize my experience as a customer service professional to contribute individually to the overall success of the client.
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Hours
Feedback
Work History & Feedback is empty
See All Tests Taken
(11 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Call Center Skills Test
4.60
99%
TOP 10%
10/14/2009
18 min
Technical Writing Skills Certification
4.10
96%
TOP 10%
10/14/2009
27 min
Help Desk Certification
3.75
95%
TOP 10%
10/14/2009
17 min
Telephone Etiquette Certification
4.45
95%
TOP 10%
10/14/2009
8 min
Email Etiquette Certification
4.45
94%
TOP 10%
10/25/2009
10 min
Job Category Interests
Web Development
Web Design
Web Programming
Ecommerce
Writing & Translation
Technical Writing
Website Content
Blog & Article Writing
Creative Writing
Administrative Support
Data Entry
Personal Assistant
Web Research
Email Response Handling
Transcription
Other - Administrative Support
Design & Multimedia
Graphic Design
Logo Design
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Skills
Skill
Experience
Level
Last Used
Description
No Skills
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
2009
Computer Fundamentals (Win XP)
4.21
0%
Brainbench
—
2009
Internet Research Techniques and Resources (U.S.)
3.79
0%
Brainbench
—
2009
MS Word 2003
3.29
0%
Brainbench
—
2007
Technical Help Desk (Microsoft)
3.59
0%
Brainbench
—
2009
Typing Speed & Accuracy
3.20
0%
Brainbench
—
2009
Web Design Concepts
3.08
0%
Brainbench
—
2009
Web Development Concepts
-
0%
Brainbench
—
2009
Written English
3.77
0%
Brainbench
—
Employment History
From
To
Company
Title/Role
Description
08/2005
Present
Self-Employed
Freelance/Office Administration / Independent Contributor
Website design and maintenance including domain acquisition, FTP, graphic design, CMS and shopping cart setup utilizing different software packages. Data entry and maintenance of product line for small business ecommerce site and eBay store. Shipping and receiving utilizing UPS Worldship, FedEx, air cargo and private freight services.
05/2001
05/2002
Earthlink, Inc
Broadband Customer Service Representative / Independent Contributor
Customer service in an ACD call center environment via telephone with aid of a personal computer. Research of and assistance with customer accounts to provide information, assist with billing, locate discrepancies and make service changes and upgrades. Technical support of customer accounts including email settings, username and password changes, troubleshooting of dial-up and broadband connections and network configuration.
10/1999
04/2001
Metro One Telecommunications
Customer Service Operator / Independent Contributor
Customer service to wireless callers in an ACD call center environment via telephone with aid of a personal computer. Provided enhanced information services such as residential and business listings, direct connection, point-to-point directions, movie listings and teleconcierge services.
03/1998
09/1999
Wells Fargo Bank
Phone Banker / Independent Contributor
Customer service in an ACD call center environment via telephone with aid of a personal computer. Research of and assistance with customer accounts to provide information, locate discrepancies and make changes. Ordered bank products such as replacement ATM cards and personal checks for customer. Filed fraud affidavits when necessary.
Education
From
To
School
Degree
Area of Study
Description
07/1993
04/1995
DeVry University
Other
Computer Information Systems
Completed courses toward a Bachelor of Science degree in Computer Information Systems
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Hours
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Call Center Skills Test
4.60
99%
TOP 10%
10/14/2009
18 min
Technical Writing Skills Certification
4.10
96%
TOP 10%
10/14/2009
27 min
Help Desk Certification
3.75
95%
TOP 10%
10/14/2009
17 min
Telephone Etiquette Certification
4.45
95%
TOP 10%
10/14/2009
8 min
Email Etiquette Certification
4.45
94%
TOP 10%
10/25/2009
10 min
Networking XP Test
3.10
92%
TOP 10%
10/26/2009
30 min
English Spelling Test (U.S. Version)
4.90
84%
TOP 20%
10/14/2009
8 min
Windows XP Test
4.00
77%
10/14/2009
18 min
Office Skills Test
3.90
76%
10/15/2009
11 min
U.S. English Basic Skills Test
3.90
48%
10/14/2009
15 min
oDesk Readiness Test for Independent Contractors and Company Managers
10/13/2009
1 min