TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions. I was assigned to join a team of Technical Support Representatives that handle Verizon DSL issues. After 15 months I was promoted to a Quality Assurance Specialist for the same account. Responsibilities included:
As a Technical Support Representative
- Handles calls requiring technical support for Verizon DSL - Provides online support for installation of AOL, MSN and Yahoo portals
As a Quality Assurance Specialist · Implement and update quality guidelines · Ensure customer satisfaction · Roll out new or updated quality guidelines to operations |