Last 6 mos. All-time
Feedback:  (4.74)
1 feedbacks		  (4.69)
9 feedbacks
Hours: 1,191 1,567
Assignments: 7 15

See all Work History & Feedback

Location:
Manila, Philippines (GMT+07:00)
English Skills: (self-assessed)
5.0
Member Since:
March 4, 2008
Last Worked:
January 8, 2009
oDesk Ready:  
Yes
 
 
 
 

Rosalina B. - WRITER (Technical and Creative) TECHNICAL AND CUSTOMER SUPPORT - Freelance Technical Writer, Philippines

A graduate of AB English and a writer by profession, with 13 years of experience in writing.  I have two years of experience in working as a Technical Support Representative which has given me a handle to do technical writing.  Quality is my  priority and I am extremely particular about deadlines.

See All Work History & Feedback (15 items, with Feedback)
Recent Work History & Feedback
Buyer ID From/To Job Title Paid Feedback
37049 11/2008 - Present Experienced website content writer $52 (6 hrs @ $8.89)
69260 01/2009 - Present Blog Writing $78 (7 hrs @ $11.11)
47375 06/2008 - Present Updating our Online Sales Database $4,563 (512 hrs @ $8.89)
28954 07/2008 - Present Feature Article Writer for Computer Newsletter/Website $18 (2 hrs @ $8.89)
53618 09/2008 - Present Software Technical Support (Email Response) $2,621 (295 hrs @ $8.89)
See All Tests Taken (10 items)
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
Office Skills Test 3.50 86% TOP 20% 03/04/2008 22 min
Help Desk Certification 3.00 82% TOP 20% 03/06/2008 8 min
Call Center Skills Test 3.50 81% TOP 20% 03/06/2008 17 min
Technical Writing Skills Certification 3.50 76% 03/05/2008 21 min
Email Etiquette Certification 3.55 75% 03/05/2008 11 min
Recent Candidacies
Job Opening Title Initiated By Date
blog writer Provider December 8, 2008
Content Writer / Web Designer Provider December 8, 2008
novel Provider December 8, 2008
Enthusiastic Personal Development Blog Writer Needed Provider December 2, 2008
Write Manuals and Workbooks Provider December 2, 2008
Job Category Interests

Writing

Administrative Support

Audio / Video & Multimedia
Skills
Skill Experience Level Last Used Description
Communications/Research 16 yrs 4.0 2008
Data Entry 2 yrs 4.0 2008 As a Quallity Assurance Specialist data entry is part of our job responsibility.  I am quite proficient in this field.
MS Excell 2 yrs 4.0 2008
Technical Support 2 yrs 4.0 2008

I worked as a Technical Support Respresentative in a BPO for almost 2 years, I handled Verizon DSL issues. I did both live and email support.
Technical Writing 12 yrs 4.0 2008
Certifications
Date Earned Name Score Percentile Organization Description
2008 Technical Help Desk 2.94 21% Brainbench —
Employment History
From To Company Title/Role Description
03/2006 12/2007 Teletech Quality Assurance Specialist / Independent Contributor

TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions. I was assigned to join a team of Technical Support Representatives that handle Verizon DSL issues.  After 15 months I was promoted to a Quality Assurance Specialist for the same account.

Responsibilities included:

As a Technical Support Representative

               - Handles calls requiring technical support for Verizon DSL                         
                 - Provides online support for installation of AOL, MSN and Yahoo portals

As a Quality Assurance Specialist

·         Implement and update quality guidelines
·         Ensure customer satisfaction
·         Roll out new or updated quality guidelines to operations
01/1998 10/2004 Philippine Health Insurance Corporation Membership Services Officer III / Team Lead The Philippine National Health Insurance Corporation is a government owned and controlled corporation (GOCC).

Resposibilities included : 

·         Resource speaker for National Health Insurance Program orientations and seminars for Private Companies and organizations  in the informal sector
·         Approves and implements marketing materials for information dissemination
·         Conducts in-house seminars for Membership Relation Assistants
·         Conducts employee training sessions regarding new processes and services
04/1992 06/1995 Citybank Philippines Group Supervisor Telemarketing Team / Team Lead

Responsbilities include;

-Generating leads
-Development and implementation of marketing stategies
-Maintaining sales quota
-Handling calls
Other Experience
Advertorials and Articles
Five years of writing advertorials and articles.
Education
From To School Degree Area of Study Description
06/1987 04/1992 Polytechnic University of the Philippines Bachelors English
No items in portfolio
Hourly Assignment History
Buyer ID From/To Job Title Paid Feedback
37049 11/2008 - Present Experienced website content writer $52 (6 hrs @ $8.89)
69260 01/2009 - Present Blog Writing $78 (7 hrs @ $11.11)
47375 06/2008 - Present Updating our Online Sales Database $4,563 (512 hrs @ $8.89)
28954 07/2008 - Present Feature Article Writer for Computer Newsletter/Website $18 (2 hrs @ $8.89)
53618 09/2008 - Present Software Technical Support (Email Response) $2,621 (295 hrs @ $8.89)
49717 07/2008 - Present Content Writer $3,492 (393 hrs @ $8.89)
39285 07/2008 - 08/2008 Ghost Writer for FAQs, List of Definitions & List of Facts $197 (36 hrs @ $5.56)
40821 06/2008 - 06/2008 Write several articles for a Magazine $118 (20 hrs @ $5.83)
29495 03/2008 - 06/2008 Technical Support $1,620 (232 hrs @ $7.00)
38614 04/2008 - 05/2008 Telemarketer $410 (65 hrs @ $6.00)
Fixed-Price Assignment History
Buyer ID From/To Job Title Paid Feedback
42242 06/2008 - 07/2008 Article rewriting $9
49327 07/2008 - 07/2008 Business Owner $67
39771 06/2008 - 06/2008 Creative Writer for Promoting Home Automation Products ($15/article) $17
38147 06/2008 - 06/2008 Get paid to post comments to new web site! $28