Michelle K. - "Sr. Web designer-Photoshop/Illustrator/XHTML/CSS/PHP/Drupal/Joomla - DotConcepts Website / Graphic Designer, United States"

Skills:
Quality:
Availability:
Deadlines:
Communication:
Cooperation:

Would not recommend or work with in the future; highly unprofessional behavior; tries to continue adding requirements to the project during and after completion.

This gentleman worked as a middle-man for a company who wanted a Drupal template; unfortunately he had never worked with Drupal before so the specifications he gave us turned out to be far different than what his client really wanted.  For example, in his instructions, he noted that the client used no modules beyond the core - after speaking directly with his client, who has a working knowledge of Drupal, we found that nothing could be further from the truth; they are using more than 5 additional modules including some custom built for their purposes.

After the template was completed on the 24th of June, we received confirmation that the work was completed correctly and were paid for that work.  After finding out that his client was unhappy that he did not request everything they needed, we went above and beyond to assist him and provided numerous hours of additional work in our spare time to try to help him meet his clients requirements.  This work included tutoring on administering Drupal and additions and changes to the template itself.

After receiving yet another round of additions and changes, we informed him that we could not continue to provide him additional work for free.  At that time he became belligerent and demanded we continue to do so until he decided we were done.  To date, he has never been willing to admit any fault for his failure to properly specify the project despite clear documentation that shows we provided him everything in his specifications and much more.  He seems to believe that it is standard practice to add additional work to a project, even after its completion and that this behavior should not incur any additional charges to him.