Last 6 mos. All-time
Feedback:  (4.87)
4 feedbacks		  (4.87)
4 feedbacks
Hours: 416 416
Assignments: 7 7

See all Work History & Feedback

Location:
Quezon City, Philippines (GMT+09:00)
English Skills: (self-assessed)
5.0
Member Since:
August 10, 2008
Last Worked:
January 8, 2009
oDesk Ready:  
Yes
 
 
 
 

Rachel R. - Workforce Management Specialist - Data Entry Expert - Freelance Data Entry Professional, Philippines

For the past 3 years of working in a call center gave a confidence to deal with people.  For my first three months as a product advisor, because of my shown competencies I was promoted as a Workforce Specialist dealing with analyzing, forecasting, monitoring and doing reports for our clients.  Accuracy in a report is a must to have our clients stay.  I used excel all the times.  Im a quick learner and a team player. I can prove myself that Im a team player and I will be an asset to you.
See All Work History & Feedback (7 items, with Feedback)
Recent Work History & Feedback
Buyer ID From/To Job Title Paid Feedback
58855 10/2008 - Present Screen Capture/Thumbnails + Referencing $185 (166 hrs @ $1.11)
66766 12/2008 - Present Administrative Assistant $58 (26 hrs @ $2.22)
52915 01/2009 - Present Data Entry $15 (7 hrs @ $2.22)
53043 11/2008 - 11/2008 Typing up the handwritten answers to some feedback forms $9 (8 hrs @ $1.11)
55014 08/2008 - 10/2008 Easy Online Data Entry From Home $308 (165 hrs @ $1.33)
See All Tests Taken (3 items)
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
Email Etiquette Certification 3.20 54% 10/20/2008 12 min
oDesk Readiness Test for Independent Contractors and Company Managers 4.20 48% 08/10/2008 5 min
English Test (Sentence Structure) 3.90 34% 10/17/2008 12 min
Recent Candidacies
Job Opening Title Initiated By Date
Data Entry Needed Provider January 5, 2009
Data Entry Provider January 5, 2009
excel spread sheet work Provider December 10, 2008
Real estate Listings Data Entry (outsourced) Provider December 10, 2008
Assistant Admin, some data entry Provider September 29, 2008
Job Category Interests

Administrative Support
Skills
Skill Experience Level Last Used Description
No Skills
Certifications
Date Earned Name Score Percentile Organization Description
No Certifications
Employment History
From To Company Title/Role Description
10/2005 Present Vents Workforce Specialist / Independent Contributor

I worked in a call Center company providing assistance to customers.  Im one of the Support Group dealing directly to our client.

My responsibilities are as follows:

  • Forecasting (includes updating and analyzing on how many calls will be received)
  • Scheduling - create schedules for our agents making sure that there are people to accomodate callsper interval to meet our targets.
  • Reporting - doing daily end of day reports for our client for them to be able to see the status of the business.
  • Real Time Monitoring
11/2003 10/2005 Dream Satellite TV Customer Service Supoprt / Independent Contributor Dream Satellite TV is a satellite dish company.

I've been in the company for almost two years which main responsibilty is to handle escalated issues/ problems encountered by our subscribers.  It includes troubleshooting, billing inquiries, installation etc.
Education
From To School Degree Area of Study Description
No Education
No items in portfolio
Hourly Assignment History
Buyer ID From/To Job Title Paid Feedback
58855 10/2008 - Present Screen Capture/Thumbnails + Referencing $185 (166 hrs @ $1.11)
66766 12/2008 - Present Administrative Assistant $58 (26 hrs @ $2.22)
52915 01/2009 - Present Data Entry $15 (7 hrs @ $2.22)
53043 11/2008 - 11/2008 Typing up the handwritten answers to some feedback forms $9 (8 hrs @ $1.11)
55014 08/2008 - 10/2008 Easy Online Data Entry From Home $308 (165 hrs @ $1.33)
55040 09/2008 - 10/2008 Web research and data entry $43 (38 hrs @ $1.11)
55927 08/2008 - 08/2008 Data Entry - Verify Coupons $6 (5 hrs @ $1.11)
Fixed-Price Assignment History
Buyer ID From/To Job Title Paid Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
Email Etiquette Certification 3.20 54% 10/20/2008 12 min
oDesk Readiness Test for Independent Contractors and Company Managers 4.20 48% 08/10/2008 5 min
English Test (Sentence Structure) 3.90 34% 10/17/2008 12 min