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Last 6 mos.
All-time
Feedback:
none
none
Hours:
0
0
Assignments:
0
0
See all Work History & Feedback
Location:
Tempe, United States (GMT-07:00)
English Skills:
(self-assessed)
5.0
Member Since:
June 23, 2009
Last Worked:
oDesk Ready:
Yes
Related links:
Trends for
Windows Administration Professionals
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Data Entry Professionals
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Technical Writers
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Technical Writers
Jacqueline Reader
-
"
Writing/Technical Support/Customer Service
-
Freelance
Technical Writer
,
United States
"
Permalink :
Overview
Résumé
Work History & Feedback (0)
Tests (16)
Portfolio (0)
See All Work History & Feedback
(0 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Hours
Feedback
Work History & Feedback is empty
See All Tests Taken
(16 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Email Etiquette Certification
4.70
99%
TOP 10%
06/23/2009
7 min
Business Writing Skills Certification
3.90
99%
TOP 10%
3rd Place!
06/23/2009
8 min
Call Center Skills Test
4.60
99%
TOP 10%
06/23/2009
21 min
Organizational Behavior Test
3.90
98%
TOP 10%
06/24/2009
12 min
Office Skills Test
4.50
98%
TOP 10%
06/23/2009
10 min
Job Category Interests
Writing & Translation
Technical Writing
Website Content
Blog & Article Writing
Copywriting
Creative Writing
Customer Service
Customer Service & Support
Technical support
Phone Support
Order Processing
Other - Customer Service
Skills
Skill
Experience
Level
Last Used
Description
Editing
7 yrs
4.0
2009
I've done
pro bono
work for other writers for the past seven years.
Strong Points:
Trimming down prose by reducing unnecessary words and editing for clarity
Thorough line-by-line editing for grammar and spelling
Pointing out inconsistencies in the tone of a piece, and narrative voice
Home/Small Business Networking
6 yrs
4.0
2009
Set up multiple home networks, both wired and wireless, and worked for a year as a network technican, doing phone support.
Microsoft Excel
1 yrs
1.0
1999
Microsoft Word
10 yrs
3.0
2008
Technical Support
1 yrs
3.0
2008
While working for Volt Technical Resources, on contract with 2wire, I provided extensive phone support for the 2wire Home Portal, helping customers resolve issues with their internet connections and networking. I was consistently given the highest possible customer service rating.
Writing
10 yrs
4.0
2009
I've been writing for the past ten years -- blogging, writing articles for a short-lived webzine, and working on original fiction and poetry as time permits.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
12/2006
12/2007
Volt Technical Resources
L1 Network Technician / Independent Contributor
During my contract with 2wire, I provided phone support for the 2wire Home Portal.
Responsibilities included:
Telephone support
Network troubleshooting within 2wire's scope of support
Providing detailed logs of all customer interaction
Escalating issues to L2 agents and ASI technicians as needed
Resolving customer issues in a speedy and professional manner, putting the customer's needs first
07/2006
08/2006
MSA Solutions
Loan Specialist / Independent Contributor
While at MSA, I assisted college students and their parents in consolidating student loans.
Responsibilities included:
Calling current students and their families to explain the advantages of loan consolidation
Determining eligibility for loan consolidation
Advising students and parents of options for loan deferment and forgiveness
Calculating interest rates on loan repayment
06/2006
07/2006
CTG
Phone Entertainer / Independent Contributor
Responsibilities included:
Keeping customers entertained and on the line in order to maximize billing time
Portraying six characters of varying ages and backgrounds
Tailoring my characters to the desires of individual customers
Listening attentively to customers to better provide them with the services they needed
02/2005
08/2005
Self-Employed
Tarot Reader / Independent Contributor
While living in New Orleans, I worked as a tarot reader in the French Quarter. Although the position was based entirely on customer tips (independent tarot readers in New Orleans are classified as street entertainers and cannot set prices on their readings), I made an average of $70 per day, depending on the weather and the volume of tourists.
Responsibilities included:
Attracting customers and forming a rapport with them
Listening to customer concerns and developing a reading based on their current issues
Interpreting the cards drawn and applying those interpretations to the customer's life in a concise, helpful, and friendly manner
Education
From
To
School
Degree
Area of Study
Description
01/2008
05/2008
Mesa Community College
Other
History
01/2006
05/2006
Mesa Community College
Other
History
08/2002
05/2004
Delgado Community College
Other
History
Studied History with a minor focus on English.
Member: Phi Theta Kappa
Dean's List (2002-2003)
Recipient of Honors Scholarship (2003)
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Hours
Feedback
Hourly Assignment History is empty
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Email Etiquette Certification
4.70
99%
TOP 10%
06/23/2009
7 min
Business Writing Skills Certification
3.90
99%
TOP 10%
3rd Place!
06/23/2009
8 min
Call Center Skills Test
4.60
99%
TOP 10%
06/23/2009
21 min
Organizational Behavior Test
3.90
98%
TOP 10%
06/24/2009
12 min
Office Skills Test
4.50
98%
TOP 10%
06/23/2009
10 min
Help Desk Certification
3.90
97%
TOP 10%
06/23/2009
18 min
Telephone Etiquette Certification
4.45
96%
TOP 10%
06/23/2009
9 min
English Vocabulary Test (U.S. Version)
4.90
96%
TOP 10%
06/25/2009
7 min
U.S. English Chicago Style Editing Skills Test (For Writing Professionals)
4.40
95%
TOP 10%
06/23/2009
25 min
Spanish To English Translation Skills Test
4.60
93%
TOP 10%
06/23/2009
18 min
U.S. English Basic Skills Test
4.75
93%
TOP 10%
08/03/2009
15 min
Online Article Writing and Blogging Test (U.S. Version)
4.50
91%
TOP 10%
06/23/2009
12 min
Creative Writing Test - Fiction (U.S. Version)
4.40
90%
TOP 10%
06/23/2009
11 min
Windows XP Test
4.10
82%
TOP 20%
06/23/2009
13 min
Creative Writing Test - Non-fiction (U.S. Version)
4.40
76%
06/23/2009
16 min
oDesk Readiness Test for Independent Contractors and Company Managers
06/23/2009
1 min
