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Last 6 mos.
All-time
Feedback:
none
none
Hours:
419
419
Assignments:
1
1
See all Work History & Feedback
Location:
dipolog, Philippines (GMT+08:00)
English Skills:
(self-assessed)
4.0
Member Since:
May 28, 2009
Last Worked:
November 22, 2009
oDesk Ready:
Yes
Related links:
Trends for
Data Entry Professionals
Trends for
Excel Consultants
Alma A.
-
"
customer service,virtual assistant, writer & researcher
-
Freelance
Data Entry Professional
,
Philippines
"
Permalink :
$2.78
/hr
Overview
Résumé
Work History & Feedback (1)
Tests (5)
Portfolio (0)
See All Work History & Feedback
(1 items, with Feedback)
Recent Work History & Feedback
Buyer ID
From/To
Job Title
Paid
Feedback
110228
07/2009 - Present
Data Entry into Excel Spreadsheet and Web Research
$480 (419 hrs @ $1.15/hr)
Job in progress
See All Tests Taken
(5 items)
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Email Etiquette Certification
4.15
83%
TOP 20%
10/15/2009
21 min
Office Skills Test
3.75
69%
05/29/2009
17 min
Call Center Skills Test
3.50
57%
06/05/2009
26 min
U.S. English Basic Skills Test
2.90
14%
05/29/2009
29 min
oDesk Readiness Test for Independent Contractors and Company Managers
05/29/2009
2 min
Recent Candidacies
Job Opening Title
Initiated By
Date
Virtual Personal Assistant needed
Provider
November 24, 2009
Email Support
Provider
November 24, 2009
Data Entry / Research & Emails
Provider
November 24, 2009
Virtual Operator
Provider
November 24, 2009
Craiglist posting daily
Provider
November 24, 2009
Research for TV Guide websites
Provider
November 24, 2009
Admisitrative Assistant
Provider
November 23, 2009
customer service representative
Provider
November 23, 2009
Data Entry
Provider
November 23, 2009
Assessment Grading/Data Analysis
Provider
November 22, 2009
Job Category Interests
Writing & Translation
Blog & Article Writing
Creative Writing
Customer Service
Customer Service & Support
Order Processing
Other - Customer Service
Sales & Marketing
Email Marketing
Skills
Skill
Experience
Level
Last Used
Description
Customer Service
3 yrs
4.0
2009
Proficient in customer service both in telephone support and email support. Sensitive to customers, issue resolution on the first contact is my main objective. Set expections to customers and call or contact the customers for issues not resolved of first point of contact.
Charming and love to inteact with customers.
Certifications
Date Earned
Name
Score
Percentile
Organization
Description
No Certifications
Employment History
From
To
Company
Title/Role
Description
01/2007
02/2009
Convergys
Customer Service Representative / Independent Contributor
Convergys,
http://www.convergys.com
is a global leader in relationship management, serves more than half of Fortune 50 companies in over 70 countries. I interact deal directly with customers,
Responsibilities Included :
Inbound and Outbound Rep
Help customer understand charges on their bills and how charges are computed
Billing Dispute, Payment Posting Dispute, Payment Arrangement
Handles inquiry regarding products and service
Assist customer on phone application, programs,multi media and dowlnoads
Send emails confirmations
Upsell products and services
06/2007
11/2007
Cebu Global Services
Support Rep / Independent Contributor
Cebu Global is an outsourcing company which support web designing, webcontent and appointment setting on doctors in the United States,
Responsibilities Includes
write website content
research on topics, articles posted on website
answers client queries on product offered and package
Education
From
To
School
Degree
Area of Study
Description
07/1991
03/1995
University of San Jose-Recoletos
Bachelors
Communications
No items in portfolio
Hourly Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
110228
07/2009 - Present
Data Entry into Excel Spreadsheet and Web Research
$480 (419 hrs @ $1.15/hr)
Job in progress
Fixed-Price Assignment History
Buyer ID
From/To
Job Title
Paid
Feedback
Fixed-Price Assignment History is empty
oDesk Tests Taken
Name of Test
Score
Percentile
Date Taken
Duration
Email Etiquette Certification
4.15
83%
TOP 20%
10/15/2009
21 min
Office Skills Test
3.75
69%
05/29/2009
17 min
Call Center Skills Test
3.50
57%
06/05/2009
26 min
U.S. English Basic Skills Test
2.90
14%
05/29/2009
29 min
oDesk Readiness Test for Independent Contractors and Company Managers
05/29/2009
2 min