Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 22,000 professionals offering RightSourced seamlessly blended services from its 22 delivery centers in the Philippines, the United States, India, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. (http://suth.com/company.htm)
I am fortunate to have been affiliated with the company, undergoung trainings in language, technology and product. I worked as a customer support and technical support representative for a computer industry gian.
Responsibilities include:
- Respond to incoming customer inquiries by following techniques provided and approved by training.
- Effectively handle incoming customer call/e-mail inquiries within established periods.
- Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues. |
