Sarah S. - "technical writer, seo specialist - Freelance Technical Writer, Philippines"

Writes a minimum of 20 blog posts per day. Post topics includes a variety of topics such as online casinos, online shopping, loans and other services offered online.s

·     Helps beginners in English learn the basics of the language. Classes are held using Skype. Classes usually takes 20 minutes to 1 hour per student

·     Teaches Korean and Japanese students on proper English conversations. Classes are held in a classroom and lessons ranges from intermediate grammar to opinionated subjects.

·     Realtime coaching for agent development and performance management, monitor agent’s calls for calibration with client policies and procedures, determine root causes of performance deficiencies, conduct and design trainings for areas of improvement for each agent, manage team performance

• the course is mainly about the different approaches to development
• subjects in Management included organizational behavior, human resource management and policy review