Last 6 mos. All-time
Feedback:  (4.69)
13 feedbacks
 (4.54)
23 feedbacks
Hours: 1,289 1,699
Assignments: 21 35

See all Work History & Feedback

Location:
Manila, Philippines (GMT+08:00)
English Skills: (self-assessed)
5.0
Member Since:
March 7, 2009
Last Worked:
November 22, 2009
oDesk Ready:  
Yes
 
 
 
 
Affiliated with:
 
 
 
 
 
 
 
 

Boo L. - "5 yrs exp in BPO industry, data entry, outbound & inbound calling, - Freelance Data Entry Professional, Philippines"

I have 5 years of experience in the BPO industry handling various position from outbound sales, inbound customer service, technical support, Quality Assurance Supervisor, Trainer, & Training Team Lead  for various channels, voice, chat and email.

I also have experience in CRM management such as Salesforce, Intacct, EzCRM, and Citrix as well.
Recent Work History & Feedback
Buyer ID From/To Job Title Paid Feedback
127086 09/2009 - Present Admin Support Assistant $16 (4.67 hrs @ $3.33/hr)
124598 09/2009 - Present Researcher $100 (30 hrs @ $3.33/hr)
124678 10/2009 - Present Basic Customer Support $972 (175 hrs @ $5.56/hr)
127202 10/2009 - Present Internet Research $13 (4.00 hrs @ $3.33/hr)
88832 09/2009 - Present Contract Renewals Support Associate $986 (289 hrs @ $3.41/hr)
oDesk Tests Taken
Name of Test Score Percentile Date Taken Duration
Help Desk Certification 4.10 99% TOP 10% 09/09/2009 13 min
Telephone Etiquette Certification 4.30 90% TOP 10% 03/18/2009 14 min
Email Etiquette Certification 4.00 76% 10/24/2009 10 min
Customer Service Test 4.25 64% 10/24/2009 16 min
Office Skills Test 3.25 40% 03/08/2009 14 min
Job Category Interests

Writing & Translation

  • Blog & Article Writing
  • Creative Writing
  • Other - Writing & Translation

Administrative Support

  • Data Entry
  • Personal Assistant
  • Web Research
  • Email Response Handling
  • Other - Administrative Support

Design & Multimedia

  • Voice Talent
  • Presentations
  • Other - Design & Multimedia

Customer Service

  • Customer Service & Support
  • Order Processing
  • Other - Customer Service

Sales & Marketing

  • Email Marketing
  • SMM - Social Media Marketing
  • Market Research & Surveys
  • Sales & Lead Generation

Business Services

  • HR / Payroll
  • Project Management
  • Recruiting
  • Other - Business Services