As Senior Technical Writer/Change Management Coordinator/Survey Administrator and member of the Web Integration Group/Multimedia Services for the International Monetary Fund (IMF), my duties and responsibilities include the following:
· Develop departmental templates, reference, system and application documentation including testing requirements, test plans, user guides, training manuals, conversion plans, change management process and reference documentation, and departmental service brochures.
· Coordinate the change management process for the Web Integration Group utilizing the Remedy User Request system at help desk Level 2, including quality assurance of user requests, development of queries and reports, hosting of weekly departmental change request status meeting, departmental representation at weekly Fundwide change request approval meeting, the management of departmental IT assets, the navigation of application files between server environments, and the implementation of applications into production environment.
· Provide QA for change management requests, new and enhanced application functionality and styles, Fundwide documentation, SharePoint 2007 worksites and Office 2007 templates.
· Survey development and administration for Fundwide users.
· Backup to IMF Webmaster including responding to inquiries and requests regarding homepage feedback, research, problem resolution, referrals, access requests and technical support.
As part of a 15-person team providing Internet Applications Support for the U.S. Department of Education in a CMMi Level 4 process-driven environment, my duties and responsibilities included the following:
· Consulted with client and team personnel to identify and analyze application procedures, problems, scope, usage and objectives for new projects, new releases and regulatory/industry updates
· Developed prototypes, srs, functional specs and requirements according to requests for new applications, enhancement projects and bug fixes
· Development of system test plans, user guides, installation and training manuals, SOP, staffing matrixes, and templates
· Managed requirements using traceability matrix tool
· Performed requirements validation, system integration and load testing of ColdFusion, Oracle 9i and SQL Server database applications
· Worked with developers to identify and resolve application issues and service requests
· Participated in project planning, peer review, and lessons learned meetings
· Performed software tools research and evaluations
· Evaluated and redesign Webmaster and ListServ administration processes
Alternately in the capacities listed above, completed long and short-tem contractual assignments over a 3-year period performing the following duties:
· Worked with client and application project teams on requirements elicitation and analysis to determine requirements for updates/enhancements to various agency internal applications, developed requirements and system test plans. National Park Service, OCIO, Wash., DC
· Completed multiple writing assignments – departmental strategic business plans, surveys, survey analyses, and division brochures. National Park Service, OCIO, Wash., DC
· Full installation and deployment of Hummingbird DM5 document management system w/ SQL Server back end, including the development of libraries, profiles, queries and scripts. Developed SOP, DRF SOP, user and training documentation. Air National Guard, Andrews AFB, MD
· Developed front-end application for a database web integration project using VBScript, VBA, ASP and HTML to allow foreign language court translators to schedule testing, training and assignments via the internet. Bowne, Int’l, Wash., DC
· As member of a 4-person database team, provided routine design, development, implementation and maintenance support for 4 database applications associated with the tracking and processing of congressional financial appropriations for the construction of military base facilities throughout the U.S. Air National Guard, Andrews AFB, MD.
Completed multiple database design, development, and maintenance projects over a period of 4 years performing the following duties:
· Database modification, administration and support for a globally-accessed database containing research data for use in legal proceedings. Shook, Hardy&Bacon, Wash., DC
· Provided database help desk support and staff training on Microsoft Office applications. Schiff, Hardin&Waite, Wash., DC
· Development of an employee testing and evaluation application that provided multiple choice response layout and post-provided users with correct responses; calculated scores and percentile rankings. Corporate Management Solutions, West Haven, CT
· Development of a database management system which logged and updated copyright and cast information for motion picture films. Verner, Lipfert, Bernhard, McPherson&Hand, Wash., DC
· Automation of a loans funding process including closings, disbursements, repayments, monitoring and servicing. Housing Assistance Council, Wash., DC
Over an 8-year period, provided on-and off-site training to client groups and individuals in the basic, intermediate and advanced functions of MS Office and CorelSuite products, database administration, data entry and verification.
Managed the day-to-day operations of a data processing department; and served as project lead to a 6-member team in the processing of Medicaid billing in a financial database management system.