All Things oDesk
October 8, 2010 by Guest Blogger

Customer Service Week: oDesk keeps the Spirit Going
The oDesk Customer Support Team was very busy during Customer Service Week, having tons of fun and honing their customer support skills, as they participated in the various Customer Service Week activities, events and honors recognitions. Although we keep connected with meetings, and Skype group chats and messaging, we wanted to continue our goals of team building and creating strong friendships in a fun, upbeat way.
We held various games and gave special awards to our best and brightest oDesk Customer Support Representatives. We feel it is important to note that management instructed all oDesk support representatives to enjoy the planned activities between Live Support chats and phone calls, as well as Support tickets. That way, despite the festivities, we continued to follow our goals of putting oDesk users first, by providing the excellent customer service they have grown accustomed to at oDesk.
On Monday, we held an interesting group scavenger hunt. Each team searched oDesk for various bits of oDesk trivia to complete the scavenger hunt form. On Tuesday, team members enjoyed filling out the oDesk 101 Crossword Puzzle in their leisure time. Wednesday brought our hilarious Name the Baby Contest. Thursday included an activity and an event. First, each support representative received the oDesk Word Jumble, to solve as a group, with respective team members. Then, in the spirit of team involvement, we held a CSS All-Hands meeting, where oDesk management shared company goals and achievements, as well as CSS departmental goals and achievements, for the previous and current quarters with everyone.
Customer Service Week ended on Friday with "The Communication Game," a group activity designed to help strengthen the communication and understanding skills of each support representative here at oDesk.
And, who doesn't love a free T-shirt? As a lasting reminder of Customer Service Week, each Customer Support Representative received a T-shirt with both the oDesk and CSS logos emblazoned on them. They also received a letter from our management team to thank each one of them for their hard work and dedication and for serving our oDesk members with patience, knowledge and empathy.
We would like to issue a special thank you to Suzanne Davis, who worked very hard to plan and create all of the week's games and activities. She did a wonderful job, and is the major reason the week was so enjoyable and productive for everybody.
During Thursday’s All-Hands meeting, management gave special recognition to customer service representatives and announced the winners of the Customer Service Week.
They are, as follows:
Newest Customer Service Representatives - Althea and Sol.
Newest Phone Representatives - Andy and Ferdinand (both were internally promoted!).
Customer Service Promotions to Level 2 CSR - May, Allan and Thea.
Longest-Serving Customer Support Representatives – Bernadette, July 11, 2008, and Karissa, July 15, 2008.
Longest-Serving Team Leaders – Alfa, July 11, 2008, and Michelle, December 18, 2006.
Highest Hours in Customer Service and Support (CSS) – Bernadette, with 4,526 hours.
Highest Hours at oDesk – Thea, with 7,938 hours.
Highest Customer Satisfaction for September 2010 – Barbara, at 96.83 percent and Janice, at 95.83 percent.
Customer Service Week Game Winners include the following:
Scavenger Hunt Team Winner – Alfa’s Team, including Roselle, Karr, Janice, Rina, James and Boo.
Name the Baby Contest Winner – Yen, with nine out of 16 correct answers.
As you can see, we thoroughly enjoyed our first official celebration of National International Customer Service Week. But, it doesn't have to stop there. Please let our Customer Support Representatives know how much you appreciate them the next time they assist you. They will be very gratified for the good feedback in exchange for their hard work and dedication.
We want to continue to show our appreciation for those dedicated and empathetic customer support services teams, by using the momentum of Customer Service Week to implement ongoing award programs, including Customer Support Representative of the Month. Customer Service Week was a huge success here at oDesk, and we can't wait to observe it again next year!

By: Barbara Wright

The oDesk Customer Support Team was very busy during Customer Service Week, having tons of fun and honing their customer support skills, as they participated in the various activities, events and honors recognitions. Although our team keeps connected with meetings, Skype group chats and messaging, we wanted to continue our goals of team building and creating strong friendships in a fun, upbeat way.

We held various games and gave special awards to our best and brightest oDesk Customer Support Representatives. oDesk support representatives enjoyed the planned activities during downtime between Live Support chats, phone calls, and support tickets. Despite the festivities, we continued to provide the excellent customer service our users have grown accustomed to at oDesk.

On Monday, we held group scavenger hunt. Each team searched the oDesk site for various bits of oDesk trivia to complete the scavenger hunt form. On Tuesday, team members enjoyed filling out the oDesk 101 Crossword Puzzle in their leisure time. Wednesday brought our hilarious Name the Baby Contest. Thursday included an activity and an event. First, each support representative received the oDesk Word Jumble, to solve as a group with their respective team members. Then, we held a CSS All-Hands meeting, where oDesk management shared company goals and achievements, as well as CSS departmental goals and achievements, for the previous and current quarters with everyone.

Customer Service Week ended on Friday with "The Communication Game," a group activity designed to help strengthen the communication and understanding skills of each support representative here at oDesk.

And, who doesn't love a free T-shirt? As a lasting reminder of the fun we've had this week, each Customer Support Representative received a T-shirt with both the oDesk and CSS logos emblazoned on them. They also received a letter from our management team to thank each one of them personally for their hard work and dedication and for serving our oDesk members with patience, knowledge and empathy.

We would like to issue a special thank you to Suzanne Davis, who worked very hard to plan and create all of the week's games and activities. She did a wonderful job, and is the major reason the week was so enjoyable and productive for everybody.

customer service fourDuring Thursday’s All-Hands meeting, management gave special recognition to customer service representatives and announced the winners of the Customer Service Week.

They are, as follows:

Newest Customer Service Representatives - Althea and Sol.

Newest Phone Representatives - Andy and Ferdinand (both were promoted internally!)

Customer Service Promotions to Level 2 CSR - May, Allan and Thea.

Longest-Serving Customer Support Representatives – Bernadette (since July 11, 2008) and Karissa (since July 15, 2008)

Longest-Serving Team Leaders – Alfa (July 11, 2008) and Michelle (December 18, 2006)

Highest Hours in Customer Service and Support (CSS) – Bernadette, with 4,526 hours.

Highest Hours at oDesk – Thea, with 7,938 hours.

Highest Customer Satisfaction for September 2010 – Barbara and Janice

Customer Service Week Game Winners included:

Scavenger Hunt Team Winner – Alfa’s Team, including Roselle, Karr, Janice, Rina, James and Boo.

Name the Baby Contest Winner – Yen, with nine out of 16 correct answers.

As you can see, we thoroughly enjoyed our first official celebration of Customer Service Week. But, it doesn't have to stop there. Please let our Customer Support Representatives know how much you appreciate them the next time they assist you. They'll appreciate the good feedback!

We want to continue to show our appreciation for those dedicated and empathetic customer support teams, by using the momentum of this past week to implement ongoing award programs, including Customer Support Representative of the Month. Customer Service Week was a huge success here at oDesk, and we can't wait to celebrate it again next year!


  • Barbara Wright

    Thank you very much for the positive feedback! This article was great fun to write, because I have the pleasure to work with such kind, intelligent people each day. Thanks.

  • http://www.popularchristmasgiftsideas.com Bella

    Thanks for compiling and sharing all this info. Very intriguing. oDesk is one among a number of companies, including Elance, Freelancer, Guru and vWorker. more power!

  • Joy Anne

    "applause!" :-)

  • wilmot

    How do I send an employee the mp3 of the thing I need them to transcribe?

    • Erica

      Wilmot, you will need to coordinate directly with your contractor the best way for you to pass files.