Odesk creates a model for scammers
Dani K. 40 posts - United States
I have been using odesk happily for a couple of years. But I have to say that now, I am seriously considering leaving.
Recently I hired a guy who said he had experience and could start right away. Days go by, nothing. Finally I see him logging work. Still he isn't responding what he is doing and when he will be done and I was concerned that his screenshots were not making sense. Finally got the guy on skype. After making an inappropriate comment about my photo, I start asking him questions. It becomes clear very fast, that he does not know what he is doing. The job clearly outlined SSH and he did not know how to access our server via SSH. He admitted he could not do the job, apologized for wasting my time, and that was that. I went and ended his contract which thanks to the lag on odesk, did not reflect any time billed. It forced me to leave feedback which I just left positive because I didn't feel it was right to say anything bad about work he never did.
Suddenly I see time poppup in my payment history. So I disputed it. He response saying he did work and for odesk to check his logs. I thought that was strange because the logs had nothing on there that was mine and why would he say that so quickly as if he were confident this would work out. His screenshots consisted of one by one of him on the same homepage of my site, sites that were not mine and had nothing to do with my project, him looking at the job description for 20 minutes, Downloading files that were not mine etc. Nothing at all that showed any real work.
Yet ODESk just decided in his favor, saying that the logs and time was adequately documented and that they don't refund for not being happy with the work??!! I was like wait, what work? If I felt he had done anything whatsoever I would pay for it. He did nothing on my job. And apparently odesk doesn't really look at the screenshots or ask us to explain them.
What scares my about this, is that these contractors can make a business model of lying and taking jobs they are not qualified for, log time doing nothing, bill for the time and odesk supports them. I do not feel at all protected right now. ODESK says this system is so we only pay for time worked on our projects. But that is not true.
Just was told I cannot appeal this. So there is no way to have them review the screenshots to see that they were not mine and I get stuck paying this guy to do nothing. VERY NICE.
I am SO SO disappointed because I was in the process of bringing over all my other contractors to odesk to centralize and because I love the system, but now I don't even want to be here at all anymore.
Score: 9.3, Votes: 16