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Problem with fixed price jobs-no escrow payment system

I recommend not using this site for the reasons below:
I posted a fixed price job, put my money in & both contractor & I agreed to cancel the job. I thought the money would go into an 'escrow' system but it didn't (nowhere on the site is this made obvious). Now I have lost the money, it is paid to the contractor & he didn't even complete the job! Now I have to beg the contractor for the money back! There is no customer support or contact email address anywhere!
Elance is a much better system, there is an escrow facility, if you cancel a fixed price job & both you & contractor agree to revised terms (lets say part payment for work already done) then Elance automatically refunds your money. I won't be using this site again.

Vote Result

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Score: 1.0, Votes: 1
oDesk does not offer escrow.

oDesk does not offer escrow.

https://www.odesk.com/community/node/24611

Help Center: https://kb.odesk.com/questions/1484/Why+can%27t+I+dispute+payments+I+made+for+a+fixed-price+contract%3F

Customer Support is here:
https://www.odesk.com/support.php

Bye, Here let me help you on

Bye,

Here let me help you on your way out:

https://kb.odesk.com/questions/128/How+do+I+close+my+oDesk+account%3F+

I like this site just fine.

"(nowhere on the site is this made obvious)"

It's very obvious for the reason you just stated.

Support is

Support is here:
https://www.odesk.com/support.php