Help desk absent?
Dale M. 67 posts - United States - Joined Dec 14 2009
I wanted to make a small withdrawal to aone of my payment options and oDesk withdrew my entire balance. I initiated a help desk ticket right away, and because it's obviously a time-sensitive issue, it was escalated immdeiately. Or at least that's what the person told me.
Since the window on being able to cancel a withdrawal is clearly limited, she told me she'd update me within an hour. The reason it couldn't be taken care of right away is that the only person in this global organization who can effect a cancellation of a withdrawal wasn't yet at work. Or at least that's what I was told.
After 2.5 hours, I'm still waiting - it doesn't appear as if any escalation took place after all, or if it was, it wasn't taken seriously. It looks as if when they get around to updating me, they're going to tell me that the window for cancelling the withdrawal closed because too much time elapsed.
Is this the standard for this kind of help request?
Score: 10.0, Votes: 1