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Dispute question

Hi i told a worker to stop working and i wil speak to them tomro

but the worker kept working and billing me for 6 hours,

but odesk rejected my dispute, i had no limit on hours, but if you tell a worker to stop from now and that you wil speak with them, surely that counts for something

Vote Result

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Score: 0.0, Votes: 0
I am so sorry to hear this but...

You should have limited the working hours to zero...

Lowering the hours to zero

Lowering the hours to zero only takes effect the following week so that would not have helped him out for 'tomorrow' unless 'tomorrow' was the start of a new work week.
You have no recourse actually except to tell the contractor to refund those hours as you had told him not to work. Also, always set a weekly limit on hourly jobs. YOu can always increase the weekly limit but you cannot lower it in the same week. You can only lower it for the following week.

Thanks Margeret

I see. But this is so unfair... the client is at the mercy of oDesk and the contractor to refund the money back to him... Was the contractor even working on the project? What will happen if a contractor misuses the hourly system and keeps the time log on while just surfing on the web???

I am not a client (for now) but if it happens to me, I would completely go out of my mind!

Will, I just want to say that I can completely understand your situation. Tell your contractor to refund the money immediately if s/he has any working ethics at all!!!

Always set the hourly limit low to start

As a client always give a small task to start off and set the hourly limit low. That way you get to know your contractor without a large financial risk.
Being a smart client is not much different than being a smart contractor if you do not want to be taken advantage of.

Oh Ameer .....

Ameer M. wrote:
I see. But this is so unfair... the client is at the mercy of oDesk and the contractor to refund the money back to him... Was the contractor even working on the project? What will happen if a contractor misuses the hourly system and keeps the time log on while just surfing on the web???

Ameer, with all due respect - you need to learn how this site works. It's not rocket science. There are pages and pages of information and you need to know at least the VERY basics. You keep "giving advice" and keep making assumptions and really you haven't quite figured the system out yourself, yet.....

A contractor who logs hours on the team tracker can not just surf the web all day because the random screenshots show what he or she has been working on. And any shots that show anything other than the correct work can be disputed.

To be fair...

It could have been an accident. I can't tell you how many times I've forgotten my time clock was still on! I always go delete the non-applicable time I accidentally charged...

Just ask them contractor what's going on first before jumping to conclusions.

I'm so sorry to hear this.

I'm so sorry to hear this. Please send Support the email or IM you had sent to the contractor telling them to stop working. May be that'll help.

Otherwise please talk to the contractor. Ask them to refund the 6 hours they have worked without your consent.

In any case do leave appropriate feedback for that contractor and in the future always set a fixed number of hours per week for your contractors so that they can't abuse the system like that. For now, you should still limit the hours to zero to make sure that the contractor doesn't bill you any more hours for the coming week.

Hope this gets sorted out for you.

oDesk Forum Moderator

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