Policy Violation By oDesk Support
Tabinda Batool 12 posts - Pakistan - Joined Jun 29 2009
I need help in the form of your feedback. I am in a situation where additional feedback would help to clarify things.
I am a creative video producer working on oDesk for the past 5 years. Overall the experience has been great.
I received a fixed price job offer last month for a series of videos. I worked on the project. The client paid me for only one video and when I asked to be paid for the others he told me to end the contract because he was not satisfied with my work.
I was told that if I end the contract myself I'd receive a good feedback f rom him but if he himself ended the contract then I'd receive a bad feedback.
I refused and asked to be paid. As a result I started receiving threatening emails from him on not only my personal email account but in my oDesk mailbox too.
I contacted oDesk support and submitted all the proofs required by them. As per their policy they committed to update me on the status of my ticket but they never got back to me. I kept on requesting for an update on my tickets each and every day for one week. I opened new tickets and talked to 3 different people Grace, Chen and Reynold and I was told every time that the concerned person is typing a reply but I never received a reply or an update, apart from the chat transcripts.
The end result was that the client ended the contract giving me a negative feedback and got away with my money too.
My question is....what steps shall one take if oDesk support fails to perform its duty and violates its own policy to update the contractor despite repeated requests?
I was harrassed by the client from oDesk's own platform.
I am pasting those messages below:
*[Removed by Admin]
Score: 5.5, Votes: 2