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Local currency transfer problems: odesk, you're at it again!!!

Yet again today my local funds transfer to Pakistan failed! And that too the very day that funds become available. Great stuff guys! Keep up the super work in frustrating users. No ETA on resolution, no info on what's causing this ridiculous problem. Very frustating and very annoying as usual. What nonsense!

You keep changing the interface and it looks very nice thank you, but why doesn't it work like it's supposed to?

Do you want contractors to just stop logging time altogether if that makes it easier for you guys? Are we too much of a burden for you odesk? Everything seems to be working fine one week but the next, it stops working altogether without notice or without any meaningful support/indication of what's causing the problem and when it will be resolved. Great stuff!

What a complete waste of time and effort! You've ruined my day and I'm in a very very bad mood now because of your ridiculous problems! Get your house in order odesk or hire engineers who can do things properly! STOP FRUSTRATING YOUR USERS! You get a handsom share of our earnings. We deserve better service than this!!!!

Vote Result

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Score: 1.0, Votes: 3
STILL no updates. Just the

STILL no updates. Just the same old "keep trying, keep trying since you don't have anything better to do. our "engineers" are working on this and will resolve "as soon as possible, whenever that is"". Unbelievable. Disable withdrawals on pay day. That's like making sure pay day falls on a day when the banks will be closed for at least 4 days.

Your support team says "this is a known problem and many users are experiencing this". Well if that's true and you didn't only realize there was a problem when 'I' reported it to you two freaking hours ago, then WHEN did this problem start, WHY does your support team say "we still don't have the details, we still don't know what's causing this, we still don't have an ETA on when this will start working again just keep hitting the withdraw button or use a more expensive withdrawal method"? Surely you know what the problem is. Why do you not do the responsible thing and maybe for once bother to inform the users you charge a hefty commission per withdrawal per week??? How difficult is that for odesk to do?

Beginning to wonder why I

Beginning to wonder why I even bother with odesk!

Another satisfied

Another satisfied contractor.... Outstanding customer service.

Not satisfied at all!

Not satisfied at all! Pathetic service from odesk. Their developers/engineers are probably fast asleep and so NO ONE is looking into this problem and no one is going to resolve it until they get back to work the next day and bother to fix it!

Why do we have to face this every few weeks wrt wire transfer to Pakistan?

Hello Omer, LCW PKR is

Hello Omer,

LCW PKR is facing technical problems. I just confirmed this with Support, the engineering team is working on it and hopefully the issue will get resolved soon.

I can understand this is frustrating as you can't withdraw your funds, but please be patient and hopefully the problem will be solved soon.

oDesk Forum Moderator

Always reach for the skies, for even if you fall, you'll still be on the top of the world...

Thanks for that but that's

Thanks for that but that's not reassuring or news at all. You just contacted the support team like I did 10 hours ago and you posted the very same canned response that they gave me 3 times over the last 10 hours. Nothing new, not a single message has been posted by an odesk official to apologize or so much as inform all contractors what on earth the problem is.

I'm beginning to wonder if

I'm beginning to wonder if this is a deliberate attempt to make contractors use the Payoneer option to keep their "partners" happy. Oh joy. Well I won't be using that option no matter what. Keep delaying resolution and keep getting a bad rap from contractors as usual.

We have spoken with our

We have spoken with our processing partner and there was a code update that their correspondent in Pakistan had not completed as scheduled. The solution is being tested now and the service will be operational again later today. We will provide a confirmation on this forum at that time.

We are addressing this issue with them to prevent future occurrences. We apologize for the inconvenience.

And it takes 15+ hours to get

And it takes 15+ hours to get that info out of odesk. Thanks Michael for taking the time to post this. No thanks odesk overall for inconveniencing contractors as usual with no word on what's going on. No thanks for making sure someone is around to address contractors' concerns and no thanks for not ensuring that withdrawals are processed in a timely manner and that withdrawal methods don't just get disabled the very second that you're about to withdraw funds.

It's not oDesk's fault!

Omer K. wrote:
No thanks for making sure someone is around to address contractors' concerns and no thanks for not ensuring that withdrawals are processed in a timely manner and that withdrawal methods don't just get disabled the very second that you're about to withdraw funds.

I understand that you are frustrated, but what happens within the banks, and their links to banks in "troublesome" countries is not oDesk's fault or responsibility. It's the banks in Pakistan and their infrastructure who are causing the problems.

It is indeed odesk's fault!

Hi Petra,

Thank you for jumping onto the forums so quickly (shortly after odesk responded), quick to come to odesk's rescue and defense but I don't agree with you. Whose responsibility was it to ensure that the update in question was implemented in a timely manner? odesk's! Don't blame the banks. You're supposed to be making sure they do their part of what's required on time and if you notice that they haven't done so, LET THE CONTRACTORS KNOW instead of waiting for THEM to report the problem and then take 15 hours to address their concerns.

>> We are addressing this issue with them to prevent future occurrences.

Who manages the individuals or partners who are supposed to be doing what they're supposed to be doing? odesk! Who's supposed to ensure that these issues don't occur in the first place and that they don't wait for contractors to report them? odesk!

Technical problems can and do occur (especially when someone doesn't update a "piece of code" in a timely manner), BUT who was responsible to ensure that ALL CONTRACTORS were updated (via email or forum messages) as soon as they noticed that the "piece of code" that wasn't updated by odesk's partner was causing problems with withdrawals instead of giving them the run around and entertaining them with canned responses and time wasting techniques? odesk!

Who gets paid in a timely manner every week on a commission basis regardless of whether we do a withdrawal or not? odesk. Who's making sure that the person who was responsible for managing the person who was supposed to get the piece of code updated is doing their job? Who's responsible for reprimanding the person who didn't do their job on time?

In an organization where individuals at responsible positions and authority figures act resposibly and do THEIR jobs on time, these issues are addressed promptly, or at least someone is around to notify the affectees in a timely and satisfactory manner. That does not happen at odesk, so I beg to differ and will say that "Yes indeed, IT IS odesk's fault!"

Having trouble comprehending?

Michael T. wrote:
our processing partner

A partner is most likely NOT part of oDesk itself
Michael T. wrote:
and there was a code update that their correspondent in Pakistan had not completed as scheduled.

Even more remotely connected to oDesk.
These are banking entities of foreign countries, not oDesk employees.
These issues can be frustrating, I am sure, and you have every right to complain. But you are spamming a public forum in a malicious way. Not sure that is within your rights.

>> The solution is being

>> The solution is being tested now and the service will be operational again later today. We will provide a confirmation on this forum at that time.

So the solution is being tested "now", i.e. at around 10:00PM Pakistan time. I suppose the correspondent in Pakistan is awake at this time to make these updates but I find that hard to believe since that is way past bank employees' bed time, at least in Pakistan. Unless "today" means "after 9am Jan 31st", I doubt that this will be resolved "today".

Working after 16+ frustrating hours

Michael T. wrote:
We have spoken with our processing partner and there was a code update that their correspondent in Pakistan had not completed as scheduled. The solution is being tested now and the service will be operational again later today. We will provide a confirmation on this forum at that time.

We are addressing this issue with them to prevent future occurrences. We apologize for the inconvenience.

By the way Michael, looks like your 'correspondent in "Pakistan"' has done their share of the work at this time of night (shortly after their US counterparts returned to the office in the US) as my withdrawal attempt met a success response 16+ hours after I tried the first time. So you can probalby post that update you referred to in your message.

The matter was resolved in

The matter was resolved in about 16-17 hours after causing a great deal of frustration, but in any case it was resolved which is great. oDesk support responded to my ticket on Feb 1 (two days later) with something other than a canned reply and advised that their payment partner (Transfast) had some issues at their end.

In any case, I still believe oDesk needs to do more in terms of keeping their contractors informed and up-to-date regarding what's going on if there is a problem and especially when it has been reported. Even if no one reported this particular issue, oDesk should've known that the problem existed and there should've been a notification or a message posted on the bulletin board. A simple message that says to all: Hey look, we're sorry but looks like one of our partners has a probelm at their end which will cause delays in withdrawals. It's that easy. Telling someone "our" engineers are working on it and keep trying every hour or so to see if it works doesn't help. Wink

Funds Transfers

You're barking at the wrong door. I haven't had a single problem in more than three years. The Odesk payment system is perfect. Moan at the intermediaries instead!

Get a grip, Omer!

oDesk is NOT responsible for what happens at the technical department of oDesk's Bank's Pakistan banking partner. And yes, technical staff in banks work around the clock. In all countries.

The problem is sorted now. You can stop barking (up the wrong tree)

I never had a problem either. Your conspiracy theories are ridiculous and your rants aimed in the wrong direction. When there is an issue at a bank in Pakistan then there is NOTHING oDesk can do until the BANK (in Pakistan) has sorted the problem.

Do you expect them to hand deliver the money to every contractor because the Pakistan bank is having local issues?

I don't think...

that they have anger management classes in Pakistan.

What's your hourly odesk rate

What's your hourly odesk rate for these classes?

Do. Or Do Not. Don't need

Do. Or Do Not. Don't need advice from unaffected users/contractors in regards to this matter.

Sure, give me their contact

>> Moan at the intermediaries instead!

Sure, give me their contact info once you're done barking at the wrong tree (the affectees).