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Calculating feedback

I am not satisfied with the oDesk feedback calculating system. I think it should be per job not base on the dollars earned by a job.

By this method, a single client can spoil your entire feedback score like happened to me.

I have 4.62 feedback score for 14 jobs but my last client spoils my whole profile by giving me 2.25 feedback score ( because i earned the most dollars from her). My feedback is now 2.92 only. My job quota also reduced.

We worked for 4 months together (368 hours) without any problem with each other. She wants to add more responsibilities but when I ask for pay raise with that as well, she refused, although i learned and worked more for her then the other contractor who got a pay raise in just 3 months. I also helped that other contractor a lot. But she didn't agree to give an increment. She reduced my hourly limit to ZERO but didn't end contract. So I ended the contract then she left a very bad feedback. She wrote such lengthy FEEDBACK COMMENTS. If she had so many issues with me then why she kept me for 4 months?

That destroys my whole profile.

I am so frustrated today. It took months to maintain a good feedback score but a single client can destroy it because of this DOLLAR calculating feedback system.

I talk to customer support but as usual they can't do anything.

Anybody here, who agrees with me, please reply?

Vote Result

++--------
Score: 2.8, Votes: 5
spite

That is really awful for you. You could have another word with the help desk but I think you're probably stuck with explaining the situation to any prospective client who asks. I don't think the weighting system should be changed, but to avoid this in the future, you can ask long term clients to periodically close the job, leave feedback, and open a new job. Just say that it's your system to keep your profile fresh. Hopefully, you won't get such a spiteful client again, but just in case. It is also an idea to do this a little before starting any renegotiation of the terms.

Thanks

Judith B. wrote:
but to avoid this in the future, you can ask long term clients to periodically close the job, leave feedback, and open a new job. Just say that it's your system to keep your profile fresh.

Thanks for your suggestion. I am working on it. My other two clients are very cooperative. They knew my working style and didn't believe on the BAD comments given by that previous client. My feedback is getting better now. Thanks again.

Maybe not spite

I read the comments she wrote and they appear to be quite well thought out. There are 2 sides to every story. I see you had issues with your first employer also, leaving her a 1 star feedback.
Before blaming the oDesk rating system you really need to ask yourself what you could have done better in this situation.

She reduced my hourly limit to ZERO but didn't end contract.

She was hoping you would rectify what she pointed out, instead you end the contract. In spite of all the issues, she was willing to give you another opportunity. Maybe you should start analyzing your attitude.

Margaret P. wrote:
you really need to ask yourself what you could have done better in this situation.

She don't want to give me

She don't want to give me another chance infect she don't want to loose me because she hired four contractor for this job. 2 already left. I was the one who worked the most for her. I spent time with her in learning the job regardless of day and night. I worked late night and early mornings, just to communicate with her. The other contractor worked and learned less than me because she was not able to communicate with her (these are own words of other contractor). Then she put her (the other contractor) responsibility on me to assist her as well.

Then she want me to assist the other contractor in web research and teach my own skills to her as well.

Was I wrong to ask an increment? According to her comments, She always had issue with me then why she continued with me and didn't want to end the contract?

Actually she didn't end the contract because she wants me to surrender according to her will. She thought odesk contractors has no self respect. They can work on any terms for money.

She was not expecting that I will end the contract. The 6 paragraphs long remarks show only her frustration. I know how many duties I am doing for her. It was not a small loss.

The other employer that had 1 feedback from me, they hired 3 contractors. 2 at $2 and 1 at $0.80 they gave the work to contractors with high pay just once then stop giving us any work and no replies for emails. They only gave work to the contractor with lowest pay. You can see it on the job description page.

I am sorry but I can never compromise on my principles and my self respect.

check new feedbacks

Margaret P. wrote:
I read the comments she wrote and they appear to be quite well thought out. There are 2 sides to every story. I see you had issues with your first employer also, leaving her a 1 star feedback.
Before blaming the oDesk rating system you really need to ask yourself what you could have done better in this situation.

Before suggesting me to ask myself, please check my whole profile. You just saw two feed backs. What about the other 13?

If my behavior was so bad as mentioned in her comments, I don't think I would be here. Please do check my new feed backs as well.

I can hide that comments but I didn't because I am not wrong.

To be honest

Kashif Durrani wrote:

Before suggesting me to ask myself, please check my whole profile. You just saw two feed backs. What about the other 13?

Well, I did look at the other feedback, both received and given, and you have been either exceptionally unlucky, or you are, indeed, somewhat difficult to work with. So I would very strongly suggest that you follow Margaret's advice.

In this situation we have the rather rare benefit of seeing both sides of the same story, the client's, and yours.

Whilst I tend to think that the truth usually lies somewhere between two opposing views, in this instance, and seeing your other feedback, comments, and the other 1 Star for cooperation, as well as the very detailed feedback this client gave you, I'm actually feeling rather inclined to believe that the client had at least "a point."

For future reference: No client owes you an increase, and what other contractors working for the same client do or do not earn is frankly none of your business. You negotiate your rate on your own merit, or you decide to stop working for that client. You don't get to say to a client that contractor X gets $ Y.YY so you should get $ Y.ZZ - That's just not acceptable behaviour!

I did

Kashif Durrani][quote=Margaret P. wrote:
Before suggesting me to ask myself, please check my whole profile. You just saw two feed backs. What about the other 13?

I did look at your other feedback and it is not stellar. You are marked down on cooperation numerous times , you rarely get a 5 and interestingly you give very bad feedback to 2 female employers. You also seem to have had trouble with other clients and/or their teams.
You need to be able to get along with your clients and their teams. It does not seem that you are getting that, maybe being a freelancer who needs to work with clients from all cultures is not the best fit for you because I think no matter what anyone says to you here, you are still not going to do any introspection.

Thanks

Thanks for reviewing my profile. I have one more request. Please check that client's profile as well who gave bad feedback.

She didn't give more than 3 stars to any contractor. She has given excellent comments to a female contractor and want to rehire her but still only 3 stars. She didn't even bother to give any comments to the other 2 male contractors. But for me Smile She was having so many issues with me from 2 months according to her comments still she wants me to rectify... I must say how generous she is!

Can't you see any problem in her attitude? I think she has a problem with opposite genre (I know something personal about her but don't want to discuss that here).

If you think that I have cultural issues then I want to tell you that my wife also work with me at oDesk. I have equal respect for females even more specially for married women. Its not easy to manage home, kids and work together. Heads off to them.

Yes, when I take off my head,

Yes, when I take off my head, it's so inconvenient to put it back on again.

Sorry ladies, Hats off to you

Sorry ladies, Hats off to you but I can still say heads off to my wife Tongue

Friends, I have been working

Friends, I have been working on ODesk for the last six months but I can't figure out how the Feedback system works, I mean the actual maths of it. At first I thought that it's the average of all the star ratings and has got nothing to do with the dollars paid. Can anybody please explain to me, the maths of the feedback system? Thanks.

Isn't one post with the same question enough?

Why ask the same question in two places? Quite apart from the fact that it would have been quicker to just go to the help section, and to type in "how is the feedback score calculated?" and reading the answer, this is the forum to tell oDesk what we think.

Your question has been answered in response to your other post.

Sharique

Sharique A. wrote:
Friends, I have been working on ODesk for the last six months but I can't figure out how the Feedback system works, I mean the actual maths of it. At first I thought that it's the average of all the star ratings and has got nothing to do with the dollars paid. Can anybody please explain to me, the maths of the feedback system? Thanks.

Read this thread. Check out the OP's attachment.

I think it's unfair that contractors can never get their score back up to 5.

Michael L. wrote:
The fact is, 4.98 and 5.00 are not meaningfully different scores, yet our system tends to treat them as such.


How is my overall feedback score calculated?

ODesk needs more of a human

ODesk needs more of a human touch now than just plain statistics.

"feedback on the first failure" system

oDesk feedback system is "feedback on the first failure" system.
i.e. you will be rated and receive feedback when you are failed first time.
Doesn't matter how many successful hours recorded before your first failure.
If you are not failed yet, Then project will be automatically extended for one more week.
Any payments without feedback is abnormal.
Feedback for whole project should be calculated as average of all weekly feedbacks.

"Feedback for whole project

"Feedback for whole project should be calculated as average of all weekly feedbacks."

I agree with you Sergey. If not weekly then at least bi weekly or monthly for long term projects.