Slow Live Chat Representative
Aphrodite B. 1 post - United Kingdom
Hi I would like you to note that my chat session to get just a few simple questions answered lasted over ONE HOUR AND A QUARTER.
The chat rep was extremely slow answering my questions, did not answer them directly or clearly, and was so busy answering multiple chat windows that he actually typed the wrong message into my chat for another client he was attending to.
I had to repeat my questions multiple times in various different ways for him to understand and finally answer my questions concisely.
I had to wait ages in between asking the question and getting answers.
1.25 HOURS is way too long to have spent on 'live' chat answering what were just a few simple questions..
Score: 10.0, Votes: 2