account suspended without any explanation
Yuriy V. 3 posts - Ukraine - Joined Aug 22 2012
Me and my wife are working together through oDesk. We have separate accounts at oDesk.
But on February, 13 both our accounts were suspended without any explanation.
And my wife now even can't post messages to oDesk forum, her account is almost totally blocked.
She wrote a ticket to the support team and been waiting for an answer.
Today, February, 21 they were so kind to write me an answer for my ticket, a part of which I think must be cited here:
>> Unfortunately we will not be resuming your account. You account has been flagged within our system and has been permanently suspended per Management.
>> Any available earnings will be returned to your clients and you may seek payment from them outside of oDesk.
It is tremendously disappointing and obscure answer, because she have earned a lot of money fairly from quite a bunch of successfully completed contracts,
and now it means that oDesk actually is not going to allow withdraw her own money and even denies to create another account.
Moreover, they even didn't find time to write the actual reason for such severe punishment.
We still have a few contracts open, we are working hard, but now we don't know what to do next, because our work actually won't be paid.
My personal appeal to oDesk team staff reading this message:
Please explain me what's wrong with my wife's account and return her earnings.
Have anyone ever faced with a similar problem?
Score: 8.3, Votes: 4