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account suspended without any explanation

Me and my wife are working together through oDesk. We have separate accounts at oDesk.
But on February, 13 both our accounts were suspended without any explanation.
And my wife now even can't post messages to oDesk forum, her account is almost totally blocked.
She wrote a ticket to the support team and been waiting for an answer.
Today, February, 21 they were so kind to write me an answer for my ticket, a part of which I think must be cited here:

>> ...
>> Unfortunately we will not be resuming your account. You account has been flagged within our system and has been permanently suspended per Management.
>> Any available earnings will be returned to your clients and you may seek payment from them outside of oDesk.
>> ...

It is tremendously disappointing and obscure answer, because she have earned a lot of money fairly from quite a bunch of successfully completed contracts,
and now it means that oDesk actually is not going to allow withdraw her own money and even denies to create another account.
Moreover, they even didn't find time to write the actual reason for such severe punishment.
We still have a few contracts open, we are working hard, but now we don't know what to do next, because our work actually won't be paid.

My personal appeal to oDesk team staff reading this message:
Please explain me what's wrong with my wife's account and return her earnings.

Have anyone ever faced with a similar problem?

Vote Result

++++++++--
Score: 8.3, Votes: 4
Keep going at support - we on

Keep going at support - we on the forum can't help you. There does seem to be quite a lot of this going on though.

We don't know what led to the suspension, but I think THIS is...

.... absolutely unbelievable:

Quote:
>> Any available earnings will be returned to your clients and you may seek payment from them outside of oDesk.
>> ...

If this is indeed how suspensions are dealt with, and without knowing what on earth happened here, then I think every contractor needs to be very worried.

All those account suspensions, money being held without any explanation for sometimes weeks on end, with no meaningful communication, and then THIS?

I am all FOR weeding out bad contractors (and clients) and getting rid of people who break the rules (we do not know that was the case here, I am talking in general) but it is unfathomable that oDesk would take a contractor's money, and return it to the contractor's clients. It is NO LONGER THE CLIENT'S money. It is also not oDesk's money.

Strange how there is never any even remotely meaningful response from oDesk on the whole matter of the account suspensions. All there is is a canned "please update ticket, don't start a new one" response - and all other concerns by the community as a whole are simply ignored. I am not blaming our moderator as I suspect she has been told to not respond?

oDesk has EVERY right to decide who they do and do not want working here. Frankly they have the right to kick people off the site even with no reason at all if they want to. It is THEIR site. End of.

BUT: I want some answers, from oDesk, how they justify leaving people without access to ANY of their money for weeks on end at times, and especially under which jurisdiction and with what legal right they can take a contractor's money (it is NOT oDesk's money and NOT the client's money any longer at that point) and give it to the contractor's former clients?

And then tell the contractor to try and get the money they already OWN, back from the clients who should not have it in the first place, outside oDesk? If that really is what happens then that's too outrageous for words!

How will those clients be made to return money that was "given" to them without the rightful owner's permission? How is it suddenly OK for a client to pay a former contractor outside of oDesk? Disintermediation suddenly doesn't count any longer? And if it is OK for a client to pay a kicked off contractor outside of oDesk, I want an answer why it was NOT acceptable for a client of mine, who was kicked off oDesk, to pay me the money I was still owed outside of oDesk? Why did I have to take a financial hit because oDesk kicked off my client and even though the client WANTED to pay me, he could not through oDesk and I was told by support that under no circumstances could I accept a payment from the client by PayPal? I lost MONEY by following the rules. It seems that oDesk makes them up as they go along now!

Can someone from oDesk KINDLY respond, with a MEANINGFUL answer because I keep seeing all those threads, and it makes me lose confidence in the platform and their ability to handle MY money responsibly and above all, safely!

TOS Violation

Actually I suspect that oDesk is RIGHT here. It's pretty simple to take a cruise through feedback and run across this comment

Quote:
Contractor's feedback to the client
It was a pleasure for us to work on your Drupal project! Thanks! Kane is a nice and reliable customer.
(emphasis mine)

if the contractor's accounts are being suspended at oDesk and for some reason oDesk feels the funds were earned in a manner that is inconsistent with the TOS then they have an obligation to refund them to the client. SHOULD the client feel that the funds were honestly earned then they can repay the contractors -- they are no longer dealing with oDesk.

In this case (particularly) it appears that "us" is violating the TOS because the person hired may not be the person actually DOING the assignment. There were actually two feedback items that referred to "us and we"

But..

oDesk may be right to suspend them but do they have the right to take away their property and give it to someone else? That's what I have a big problem with.

How can oDesk legally enter my oDesk bank account and take away my money. It was not put there by a bank mistake but by satisfied clients.

I read about these account suspensions taking weeks to sort out and now oDesk is actually taking away money and I am becoming really concerned about working on this site. Especially since I usually build up a fair amount of money in my account before I take it out because of the high fees I have to pay to access my money.

My other concern is that there never seems to be any response from oDesk about these suspensions other than "submit a ticket".

Really??

The money in your oDesk account is NOT a bank account. If you violated the TOS and oDesk doesn't refund the clients THEY become liable

Liable how?

How do they become liable and for what? If the client is satisfied with the work and agrees to pay, then the money is mine regardless of whether or not I break oDesk's terms.

What exactly would oDesk be liable for? The client was happy enough with the work to pay for it.

Suspending my account and stealing my money are two separate issues. oDesk has the right to suspend my account, they do not have the right to take my money.

If a client sends in a dispute after paying a certain amount, stating that I violated TOS then, a case might be made for the money from that client to be returned but not to every client I ever had.

P.S. I am not stating I am actually violating oDesk TOS, I am just expresing concern with oDesk's way of handling these situations.

I'm not a lawyer...

...and certainly not an American one, but as I understand it, obtaining money under false pretenses could be described as fraud, and it's certainly possible that if oDesk did anything except return said money they could be charged as being complicit in that fraud...

I do know they don't want to get involved in any legal matters they don't have to, but that's just common sense.

He should get a reason

Even when oDesk is in the right for doing whatever it is, the guy deserves a real answer as to what TOS he violated.
I am really tired of the canned answers that customer support sends out. Apparently they do not allow their staff to do anything but copy and paste answers that I am sure have been approved by their legal dept.
But someone should be able to answer him specifically what he did to get banned from the site.

Agree

Margaret P. wrote:
Even when oDesk is in the right for doing whatever it is, the guy deserves a real answer as to what TOS he violated.

Yuriy V. wrote:

>> Unfortunately we will not be resuming your account. You account has been flagged within our system and has been permanently suspended per Management.

This does tell her why she is permanently suspended!

"Your account has been

"Your account has been flagged" isn't anything like enough detail. Could be anything.

I know I would be incandescently pissed off if my account (and money!) were annexed in a similar fashion. It's hard enough getting paid once, sometimes.

It does? HOW?

Natasha R. wrote:
Margaret P. wrote:
Even when oDesk is in the right for doing whatever it is, the guy deserves a real answer as to what TOS he violated.

Yuriy V. wrote:

>> Unfortunately we will not be resuming your account. You account has been flagged within our system and has been permanently suspended per Management.

This does tell her why she is permanently suspended!

Oh really? I must be missing something, because I see no reason, no explanation, NOTHING.... It does NOT tell her WHY the account has been suspended, and CERTAINLY does not tell her why nearly two flipping grand have been taken from her wallet.

Yes, you are right Junelle.

I meant to say it does *NOT* say why she was suspended, which is why I agreed with Margaret.

I can no longer edit my post.

i am new to odesk what is this all going on ???

Natasha R. wrote:
I meant to say it does *NOT* say why she was suspended, which is why I agreed with Margaret.

I can no longer edit my post.

I am new to odesk how can this happend there must be a valid reason that odesk is suspending accounts right ?

can we get seek payments from outside odesk ?

I am new to odesk, can we seek payments outside odesk ? is this correct ?

Iqbal, accepting payments

Iqbal, accepting payments outside of oDesk is called Disintermediation, it is a serious breach of the Terms of Service and it will get you permanently banned.

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messy mess

well if I understood well, we are speaking about a married couple, working together on oDesk, having both oDesk accounts, thus from Yuri's post, I can guess that clients may have been informed that his wife was working with him.

Then I don't see any actual fraud, as a married couple, they form a single entity (at least for any tax purpose and regarding many legal matters): what are they supposed to do when one of them secure a position on oDesk that may require both of them to collaborate on the task X, Y or Z?

Ask the client to create two or x contracts for each tasks? But that changes nothing (in economic or legal terms) either for the client or oDesk: client will pay the same amount of money for the same work, thus oDesk will receive the same fees and legally a married couple is conceived as a single entity, I don't see what could be the issue here (oDesk is afraid that they might soon divorce?), even less when considering from this post and feedback section, that clients (or some) have probably been informed of this potential couple's collaboration (and I don't see any negative feedback), I guess oDesk may have been also aware of this situation: however on a legal ground, I don't see in which way oDesk could be considered as liable: we are speaking about a married couple thus a single entity and not about subcontracting out of oDesk.

However, on the money's matter (the crux of the problem), once a work has been paid, the money is legally the property of the provider: there is no need to beat about the bush: a satisfied client + work done/service provided = money is the contractor's property and even considering all possible legal implications, that doesn't change the fact that money can't be simply returned to the SATISFIED clients (well the satisfied attribute can be deduced from the fact that the work was paid and Yuri's feedback): did the service provided, done work, worked hours, etc... have been returned? I don't think so.

To (arbitrarily) "sentence" someone to return the money : first the possible fraud has to be proved: well, and secondly it works better when there is a declared injured party (which doesn't seem to have been the case here): well, that's how it works in any developed country's justice system.

Contractors already face various challenges/difficulties regarding this money's matter: there is most often no guarantee that the work will be paid (even upfront payment doesn't mean that work will be completely paid), they are already in an unequal position (clients may not get the work they asked for, but at least it's quite rare that they already paid for it so in the worst case, they would have lost some time if they weren't able to quickly understand smth was going wrong), if now they aren't even sure to be able to recover the money they earned > well, the situation is becoming unbearable > a) from client's side: risk to not be paid b)from oDesk: risk to not get the money

The least would be for oDesk to provide a clear explanation (legally based or by referring to specific oDesk TOS violation) to Yuri and his wife. Non-US contractors are already in a quite delicate situation, as basically they do not have any recourse of any sort.

THX

thanks for your kind advice (> sending me back to TOS reading), but see here none of us have any clue of what happened or not, thus we can only speculate. Regarding this couple's matter, my answer was referring to the supposed liability of oDesk: your answer doesn't enlighten me on this matter.

Work has been done, satisfied clients have paid: money has been returned to clients: here is what appears to be the main problem (well, that's all we know about).

Whatever might be the reason for account suspension (which also seems to be the problem): money can't be arbitrarily returned letting the contractor deprived of any possible recourse (considering account has been suspended), but also of ANY proper explanation: funny thing being that you ask me to read the TOS, but if I'm right trying to get money OUT OF oDesk isn't allowed, right? so isn't that quite disturbing that oDesk asks Yuri's wife to exactly do that AFTER money has been exchanged VIA oDesk for contracts agreed VIA oDesk. And what if, she has no way of contacting the concerned clients apart from oDesk platform?

Well, I know that any kind of orthodoxy might sometimes be challenged by heterodox elements, but usually the authority representing the aforesaid orthodoxy (here oDesk, guardian of the Most Holy TOS)is supposed to fight against heretics, and not to ask them to succumb to the charms of heresy...

But let's take this logic further: let's say Yuri or the contractor X doesn't properly master English language, and ask his wife to check all his messages (going through the oDesk platform) or even rewrite them: should another contract be created for this specific matter? considering that communication with clients can be conceived as being actually part of the job, and a crucial one.

So here none of us know what did happen or not: but let's say that what Yuri understands as "collaborating with his wife" equals asking his wife to review his work before delivering it for the sole purpose of client's satisfaction: should Yuri (or any other contractor) ask clients/oDesk to create a special contract for this sole purpose? And as you seem particularly aware of the TOS, would Yuri be breaching them if he was to not specifically ask for another contract?

Well, again thank you for sending me back to reading the TOS, I have to confess that more often than I would like, I tend to find a peculiar charm about not acting like a robot.

all is for the best in the best of all possible worlds...

I essentially reacted to the "patronizing" tone of your comment (that's what I feel when someone tells me what I SHOULD DO OR NOT, like you were assuming that I might not be able (on my own) to know what I should do or not), and about this particular passage:

[ "one account per person" means exactly what it says. ]

* here after reading your "TOSbsessive" message, came to my mind the phrase attributed to Thomas Aquinas: "hominem unius libri timeo" > beware the man of one book *

According to Yuri's post, they both have/had accounts, so I didn't get the purpose of your comment.

However yes I didn't see any fraud (based on the provided details), all we can deduce is that the problem isn't related to any issue involving them being/working as a couple: he didn't post about either their accounts being suspended or their money being returned because one or x client( s ) opened a dispute once he/she/they discovered they were working together so ...

The main problem remains the lack of proper explanation/justification, and based on Yuri's update the chaotic way things seem to be handled (i.e.: some of money is on the account, most of it not).

Well, I won't keep on arguing with you...as said none of us know what happened (and most likely will never know)...so...

no big deal...

ha ha ha...now I'm confused...I used the verb "to argue" as a synonym of "to discuss, to debate, to talk about" and not as a synonym of "to quarrel". So either I'm actually confused or you tend to not pay attention to the way you formulate your sentences and consequently the way it may be understood by someone else. Point is when someone seems patronizing me, I tend to react accordingly and not confusingly as you seem to think: might have been unconscious on your side, but well I couldn't know...

I think you overreact. You

I think you overreact. You really seemed like you don't know that marriage is not an entity here on oDesk.

<3 Skrillex

yeah...but I am under treatment so relax!

yeah...I tend to overreact...well, cultural differences "sometimes" have side effects(= euphemism). Messages can be written in English, but I "read" them in French, and well some wordings or the way one formulates his/her comments might be interpreted the wrong way.

However regarding this "marriage" issue, first I think we're digressing and speculating a bit too much. Secondly, regardless of whether or not marriage isn't an entity on oDesk doesn't change the fact that the supposed "liability" would be discussed in REAL courts and not here on oDesk (until now, private/virtual justice courts don't exist, that might happen in the future but fortunately it's still not the case) : and fact is that in REAL courts, a married couple is actually conceived as a single entity for many legal/tax issues (+ that didn't appear to be the issue here, at least according to the provided details in Yuri's post). However as said, we were in "speculation-dom", thus if one can speculate, another can too.

Again, it was just a simple comment: you may say I overreacted but like I wrote, I don't need to be patronized (might not have been Junelle's intent but that's how I interpreted it thus my over-or-not-reaction): we can discuss, but no need to tell me what I should do or not, as I don't tell people what they should do or not :

a) not my business - and honestly most of the time I don't really care what people do or not, as

b) I don't consider that I have any supposed authority/legitimacy to do so

c) I expect reciprocity (even more on a forum with people completely unknown to me and vice versa).

back to my message's intro, in French the form of the verb "should" varies accordingly to one's tone/intent and context, thus you can easily make the difference between someone patronizing you, ordering you, etc... and someone advising you: that's not really the case in English so possible outcome: misunderstanding (even more if you consider the minimalist-telegraphic writing style used on forums) however to conclude this web micro-tragicomedy, NO BIG DEAL...all is for the best in the best of all possible worlds.

Why is patronizing bad?

Why is patronizing bad, if someone states non-true?
Isn't providing only a serious advice, always and ever, something what you would expect from Mr. Data?

<3 Skrillex

Mr Data? funny one...

Mr. Data, that's a funny name, how you came up with? Regarding "patronizing" being bad or not, last time I checked condescension doesn't appear to really have a positive connotation: it supposes some kind of social/natural hierarchy between people (here I see only fellow contractors). You can feel free to consider/accept that an unknown person can consider himself/herself superior to you, and then talk to you/treat you accordingly to your supposed inferior rank: that's not my case. My French culture (and the word "égalité" in our national motto) might have something to do with it. SO (fortunately) I have no problem with getting advice from other people, and have enough humility to ask for when needed (as a reminder, an advice is conceived as positive, patronizing not really), however I don't need to be "taught" and talked to as if I were a kid or some kind of retard, not being able to get familiar (on my own initiative) with the terms&conditions (of being member) of this website or another. (if I may add, I didn't really perceive the involved comments as belonging to the "advice" category: again, all is in the tone and wording)

Well, it was a pleasure discussing with you, but I don't think that there is real need for further discussion on this particular issue. People react in many different ways, so I guess the best would be either to use a neutral tone or to avoid language's ambiguities which may lead to misunderstanding...or even worse, forum psychodrama...

How would you inform someone

How would you inform someone to read the TOS if he obviously missed/forgot one part of it?

P.S. Mr. Data (Data actually) is a charachter from Star Trek.

<3 Skrillex

arghhh...

see, I have no problem of being informed/advised or whatever you choose to call it...again tone&wording > obviously you don't read the involved comment like I do/did, and AGAIN it might not have been Junelle's intent...but for example there was no need to add "it means what it says" like such a simple proposition as "one account per person" could mean smth else or was particularly difficult to grasp...and once this TOS rule has been mentioned, no need to conclude with " you should probably go back..." as supposedly the earlier thorough explanation "it means what it says" of the quite elaborated statement "one account per person" should have enlightened me on this apparently complex issue = "informing someone".

PLUS, in case you didn't notice, that wasn't the issue here, as it was CLEARLY stated in Yuri's post that they had TWO accounts. Got it, now? an advice is supposed to enlighten you, bring you some knowledge, information, help you, etc...

However, I concede that I might over-interpret sometimes (philosophy studies), but don't worry I work on it...

NOW, I have no problem with Junelle, from her posts she seems to really be a nice person and I will assume that she was just actually giving me an advice, so possible that I overreacted but again : tone&wording, and honestly I don't give such an importance to forum comments to hold a grudge or to judge other people according to their sole comments.

thus, as already said, it was a pleasure to talk with you but honestly it's getting a bit absurd: see, you react the way you want when someone is addressing you, and be sure I won't come to question your over-or-not-reaction as : a) it's not MY business, and b) it's between you and the other person. I expect the same, and honestly I didn't think that I will have to go on discoursing about such a trivial thing.

Thx for the info about Star Trek (see, here I learned smth...)

p.s.: how would I inform someone? well, I would either post a link to the related TOS part, or copy&paste the article, part, ...: without adding any "ambiguous" remark which might be interpreted as patronizing, judgmental = without any potential insinuation/assumption concerning the person. So neutral, as it should be between two persons who don't know each other.

Yeah, Data is an android.

Yeah, Data is an android. Nice guy. We have a song dedicated to him, on Croatian.

<3 Skrillex

...

duplicate again...

arghhhh....

again duplicate, arghhh...

We do NOT know what happened in this particular case. However..

Of course we have no idea what led to the account banning(Drunk in this case, so all we can do is wish them all the best of luck.

Personally I am concerned about the underlying issues, and the way oDesk deals with suspending financial accounts in general, and returning *all* the money in the wallet to the clients in particular. I can not see any situation in which this would be a correct or legal way to proceed.

We have seen FAR too many instances where people have their financial accounts suspended through no fault of their own, and NOT just the portion of a client who is under investigation, but *ALL* of it - for weeks on end, and with NO meaningful communication. Some come back to report that their money has been released eventually, with NO explanation at all. Some just ever come back to the forums.

THAT is what I find terrifying, unacceptable and downright outrageous.

If PayPal, for example, blocked a seller's entire balance because of a dispute over or with one customer, they'd be shut down within a week.

This is one personal problem for two people, and we don't know what led to their suspensions and probably should not speculate.

However - the larger picture is evidently making more and more people increasingly concerned......

It could hit any of us at any time. All it needs, apparently, is a client to mess up .....

People need to be able to work here without having to be terrified that their money could be held for however long oDesk feels like, let alone whipped away from them completely, with no opportunity to discuss it, no reasons being given, no explanation, no due care, no proper appeals procedure, no timescales, no responses from customer services.......

And once again there is a deafening silence from oDesk. No "official response...." Nothing.

completely agree

As said, we can't do nothing else but speculate, however the arbitrariness of such measures can't be ignored (even more when you inform me that it's not unusual: so there is a pattern here). Worse being that according to many comments, no explanation is actually provided. Well, that's kind of scary. And as already said, non-US contractors having no real recourse of any kind are in a very delicate position when that kind of problems happen (I don't know if US contractors have any legal recourse, but I assume they may have).

So fine with the TOS'Doxa (however orthopraxy usually tends to slightly differ from orthodoxy: main reason being we are human beings not ants or zombies), a system can only work if based on clear rules (respected by both concerned parties), BUT the very existence of (what seems to be)repeated arbitrary decisions clearly affects the whole system and trust of both clients and contractors.

Updating the status on this still unresolved problem

Yuriy V. wrote:
Me and my wife are working together through oDesk. We have separate accounts at oDesk.
But on February, 13 both our accounts were suspended without any explanation.
And my wife now even can't post messages to oDesk forum, her account is almost totally blocked.
She wrote a ticket to the support team and been waiting for an answer.
Today, February, 21 they were so kind to write me an answer for my ticket, a part of which I think must be cited here:

>> ...
>> Unfortunately we will not be resuming your account. You account has been flagged within our system and has been permanently suspended per Management.
>> Any available earnings will be returned to your clients and you may seek payment from them outside of oDesk.
>> ...

It is tremendously disappointing and obscure answer, because she have earned a lot of money fairly from quite a bunch of successfully completed contracts,
and now it means that oDesk actually is not going to allow withdraw her own money and even denies to create another account.
Moreover, they even didn't find time to write the actual reason for such severe punishment.
We still have a few contracts open, we are working hard, but now we don't know what to do next, because our work actually won't be paid.

My personal appeal to oDesk team staff reading this message:
Please explain me what's wrong with my wife's account and return her earnings.

Have anyone ever faced with a similar problem?

Updating the status on this still unresolved problem.
Today my account was unblocked and the first thing I did - immediately withdrawed all my money.
Here what oDesk's support team answered on my ticket:

>> Dear Yuriy,
>> I apologize for the time it has taken to get back to you.
>> We had detected some unusual IP activity on your account, after further investigation we found the IPs belong to your place of business.
>> Your account has been resumed.

However we've got REAL troubles with my wife's account because almost all money had vanished from it!
Yesterday there were more than $2000 on her account, on which she had no withdrawal permission, but today only $200 left there!
That's REALLY VERY OUTRAGEOUS, even assuming that these money were returned to her former clients on all successfully closed contracts - a questionable fact, which requires proof now!
Can you believe it? The work was done, all clients were happy, rated it with five stars and wrote positive reviews - and all of these turned out to be in vain now...

We are working fairly and never even thought of cheating anybody. The situation becomes even worse now, because we didn't contact clients outside oDesk, so now there is no way to gather money back in most cases.
And yes, I'm writing "we", because it's our mutual, family problem. We work together and help each other in all our projects, no matter where they come from, so writing "us" in some messages is a sort of just thinking aloud.

Can confirm that, Yuri and

Can confirm that, Yuri and Galina did a good job for me.
Yesterday they contacted me, and indeed Odesk transfered 1300 USD back to my account, unless the fact that they did an outstanding work and all work was done.

Really strange thing

oDesk needs to do something about this

oDesk really needs to come up with a better way of handling these issues. According to Yuri, they basically admitted they made a mistake in suspending his account but still stole his money and refunded it back to clients.

Many people have raised concerns about this but unfortunately, there is never any response from oDesk. You would think that they would at least give some indication that oDesk is aware of the concerns and give some explanation for their behaviour.

I've read a number of posts from people who state that they are going to focus on developing work on other sites that treat contractors better and yet for some reason this doesn't seen to concern the management here.

Not quite, David. Two people - One account OK, the other not

David Gregory wrote:
oDesk really needs to come up with a better way of handling these issues. According to Yuri, they basically admitted they made a mistake in suspending his account but still stole his money and refunded it back to clients.

No, they did NOT. His wife's account is the one where the money has gone and has been returned to the client / clients. HIS account has been restored. His wife is permanently banned and can not even post on the forum!

Having said that: I TOTALLY agree that something needs to be done about the whole account suspension issue and how they are handled.

Am I the only one who noticed that these threads are COMPLETELY ignored by oDesk staff these days? The only thing that is EVER mentioned is the canned "Please talk to support etc etc" response.

The very legitimate concerns of other, unaffected, oDesk members are totally, utterly, and stubbornly ignored. Again and again.

They don't concern because

They don't concern because the people who plan to leave are a minority in comparison to how many people they still have here.

<3 Skrillex

Wow

Now that a client has come forward, can odesk do something about this now ? The work was done, the client was happy, payment changed hands. Where's the problem ?. Even if the contractors break one of whatever plethora of rules (to cover odesk's backside), isn't there more important thing to do to than arbitrarily punishing perfectly completed contract ? The canned response is really concerning and downright insulting. What would YOU react, having all your money disappeared on somebody's whim with no real reason given ? If Odesk did that to a US-based contractor, i bet my money a lawsuit would be imminent. I'm going to withdraw my money every week now.

Currently I'm working here

Currently I'm working here alone, but my girlfriend has already shown some interest to start working through oDesk. After reading this, I don't think so. I will refer her to some other site (oDesk isn't the only one out there) so, we can fairly be safe from happening this to us.

Also, I have read a lot of "suspended accounts" and from that moment on, I withdraw all my money the second it's available. I don't want oDesk to get my rightfully and hard working earned money.

Also I'm wondering... did oDesk return their commission also? Or only the part that Yuriy's wife earned???

As far as i see all money

As far as i see all money that i spent was returned

Sebastian, have you asked oDesk for clarification?

Sebastian, it's quite wonderful that you take the time to post on their behalf! Did you get any explanation from oDesk, any correspondence as to why the money was returned? Or did it simply suddenly appear in your account?

Were you told, specifically, that you may pay the contractor outside of oDesk in this instance?

Is anyone else not the SLIGHTEST bit surprised about the complete lack of response from oDesk on this thread? They appear to have made a decision to ignore such threads and hope that they will die down and then simply sink down into the archives.

I really hope that this thread is going to be kept updated with any new development. As was mentioned before: The real issue isn't so much the fact that an account was suspended and a contractor banned. We don't know what happened and oDesk may well have had legitimate reasons to take that step. We can't know what led to this and it's frankly none of our business.

However, what shoud concern every single one of us is the fact that oDesk will just confiscate a contractor's money and hand it back to a client who was perfectly happy with the work.

Guys - it would appear that this could happen to any one of us. Just think about how YOU would feel if all your hard earned money suddenly vanished, and you would get no reason, no explanation, no NOTHING!

permanently suspended

As far as I know, Sebastian received the following response from oDesk:

> The contractor's account has been permanently suspended by our Management due to the contractor breaching our policies. The funds were reversed to her clients due to this fact.
> Feel free to pay your contractor outside of oDesk if you so wish or if you so both agree. Please let us know if we can be of additional assistance.

As of today oDesk simply ignores tickets from our accounts.

Stories like this are

Stories like this are downright scary.

Even when I know there are no faults in my own method of working here, I feel unsafe. It appears that there was nothing wrong with Yuri and Galina's work either, yet they have to deal with this mess. It's really frightening.

What's more frightening is the refusal of any real explanation. If the Management (the department that decided on the suspension according to oDesk) just stepped forward and pointed out, line by line, which policies were breached, it would be much better. The contractor would have a chance to explain, to defend themselves or to admit defeat - but at least they'll know what is it that went wrong. Such a 'sudden death' approach makes us all potential targets - if they freeze you out, stop responding to your inquiries and never tell you what you supposedly messed up, how would you prove that you haven't messed up?

/// Success is not final, failure is not fatal: it's the courage to continue that counts.

Like Kafka's Process

Like Kafka's Process

<3 Skrillex

To keep this post alive, I

*Self striped for Rule 9*

Hello everybody,Today I

Hello everybody,

Today I entered my account and got next message:

****

You're from Ukraine(Yuriy V), I'm from Ukraine, I wonder what is the reason, oDesk hates Ukranian contractors and grabs our money??? I've been working on oDesk more than 3 years and taken quite enough money to oDesk team from my clients. I just don't understand them at all. I have more than $1000 blocked at the moment and I don't know what to do next?

Is there anyone who can tell me what I should do in the situation?

Kind Regards,
Andrew Litvinoff

*[Removed by Admin]

Andrew, it has nothing to do with what country you're from!

It happens to people from all countries. Please speak to Customer Services, and follow any instructions they may give. Open a ticket (but only one, if you need a follow up respond to the original ticket) and hopefully it will be sorted soon.

They gave you a reason and told you what they are doing. This looks like a standard security measure! I hope it will be sorted out for you very soon, please will you keep us updated?

Thank you Petra!

Thank you Petra!

Hi Andrew, kindly stay in

Hi Andrew, kindly stay in touch with Customer Support and please refrain from copy pasting correspondence here (against the forum rules and not good for your own protection as it may contain sensitive info).

I sincerely hope your issue gets resolved soon!

oDesk Forum Moderator

Always reach for the skies, for even if you fall, you'll still be on the top of the world...

Hello Ayesha, "please refrain

Hello Ayesha,

"please refrain from copy pasting correspondence here" - my apologies about it, sure I will.

I've solved the issue! As it

I've solved the issue!
As it turned out there was a request to change my password and security question from unusual IP and PC. That was the reason and now it's all right.

Thanks everybody and my best wishes!

That's great, Andrew!

Glad to hear it!

It may be unwise to leave so much money sitting in your oDesk wallet, it seems strange that you should leave it there for so long. It's not a savings account.

Anyway, super news and thanks for the update!,

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