Identity verification almost drove me mad!
Bing S. 75 posts - China - Joined May 06 2011
I don't know have you received a request to verify your identity a few days ago. On 19th, March, I got a ticket from oDesk that asked me to verify my identity. And it was said in the ticket:
"We look forward to your compliance in 5 days. Failure to comply with this request may result to account interruption. "
From that day, I have been tried to submit the two important documents (National ID card and bank statement) to oDesk to verify my identity. In the first time, I submit a statement without my add. , so the request was rejected. Then I tried to go to bank and got some statement with my detailed information. But you know what, this time I got reply from oDesk as following:
"Your ID card is not an approved ID card. "
I really don't know how come this happened. It is my only national ID card. I use it when I take plane, travel and go to banks and for all important things. And in my first attempt to verify my identity, oDesk just said my bank statement was not acceptable. Then how come when I re-submit my national ID card again in the second attempt, it said it is not approved. I tried to contact live support of oDesk, but they let me to update the old ticket, but when I update the ticket and resort help from them. There is no answer.
Since it is 24th now, and I am afraid very much my account was interrupted suddenly. I have some working jobs now. I really don't want to bring some inconvience to my clients. Of course, I am also very worrying about how come I can contact with oDesk if they interrupted my account.
Score: 1.0, Votes: 1