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Contractor giving me the run-around

My contractor has been giving me excuse after excuse about why my app has not been delivered. I was suppose to receive a prototype on February 20, 2013 and still have not received anything. The project was suppose to take 8 weeks which has passed now. I have gotten excuses about coding, then one of the employees helping on the project has a problem with her house and was not going to be able to work for 4 days, then he got sick and nothing happened with my app. We finally set a deadline of Friday April 12, 2013 for the finished completed app. The contractor set that date I did not demand it be done. The yesterday I talked with him and he says he has pneumonia and is going into the hospital for one month and I will get my completed app in 6 weeks, May 19, 2013. This is my first time on oDesk. Am I being scammed?

What can I do to get my project? Any advice?

Vote Result

+++++-----
Score: 5.5, Votes: 2
Unacceptable

This is unacceptable behavior from a contractor. If this is an hourly job I would reduce the hours to 0 and open a ticket. If the contractor is having this many problems in their personal life, there is no telling when you will get your app. I don't want to say that they are lying as there is no way of knowing, but you have given the contractor plenty of time and it may be that you just need to move on. I don't know if it was a fixed or hourly project, but either way it seems that the contractor is not able to complete the project. I am sorry this has happened to you.

On another note. I have been hospitalized for pneumonia twice, and I never knew how long I was going to be in the hospital when I was put there, but it was not over a week each time. Like I said, there is no way of telling for sure, but in my opinion I smell a rat.

Furthermore...

I agree with Katrina, this is unacceptable and I smell a whole nest of rats.

Was it an hourly or a fixed price contract? Have you paid anything so far and if so, how much (in %age terms - roughly, we don't need to know sums)

The other thing that raised an eyebrow was this

Quote:
then one of the employees helping on the project has a problem with her house

Did you hire that person? Properly and under her own contract?

The contractor you hire should NOT allow anyone to work on your contract without their own proper contract in pace. All work has to be done by the person whom you hired, and any additional "helpers" have to be hired too, either via an agency arrangement or directly by yourself. Even when it's an agency arrangement your contractor can't just farm out your work any which way he likes!!!

I paid for 450 hours and

I paid for 450 hours and received an icon image and background image. That is it. No code or anything functional.

*gasp* You paid about 15k

*gasp*

You paid about 15k without regular status updates, and without proof that there's progress on the code? Wow.

Definitely report the contractor, but seriously, it's never safe to be that trusting...

/// Success is not final, failure is not fatal: it's the courage to continue that counts.

Yes you are being scammed

Rhonda C. wrote:
This is my first time on oDesk. Am I being scammed?

You are definitely being scammed.
Rhonda C. wrote:

What can I do to get my project? Any advice?

You are not going to get anything from this guy. Contact Customer support and give them the info. If it was fixed price (which I am hoping it was) close the contract and give him the 1 star he deserves. If you paid him anything demand a refund.
If it is hourly, demand a refund, change the hours per week to zero so he cannot log anymore time.
Then hire someone reputable and probably more expensive.

We had a fixed price but he

We had a fixed price but he had me do an hourly contract. (Mistake on my part but it was my first time using oDesk. Should have done fixed contract with milestones)I have already paid max budget which is 450 hours. He asked me for more money awhile back and I said no. He dropped the subject and I set the hours to zero. Can I get anything back by placing a ticket? Or is all the money I paid for hourly up to him to give back? When I mentioned about ending the contract and refunding my money because he could not produce a product and was going into the hospital for a month he told him could not do it. That it would put him in a hard spot financially or he would get fired. Then he said give him one more chance and if he does not deliver in 6 weeks he will refund my full cost. I think I might be out A LOT of money!

Wow

Yeah I think you may have made a series of bad judgements here.
I am glad you set the hours to zero.
Are you dealing with an agency? I am wondering where he is getting fired from as we are all independent contractors here and run our own business. If it is an agency then appeal to his hiring manager and tell him/her you are seriously dissatisfied with all this. If it is not an agency then please put in a help ticket and report him for working as a company when there is none setup in oDesk. This is a very big no-no here. Include all your conversations with this guy.
In that case you very well may get all your money back and he will get suspended from oDesk.
I would report all this in any event to customer support, as it sounds fishy to me.
Best of luck to you.

Oh :(

Rhonda C. wrote:
I paid for 450 hours and received an icon image and background image. That is it. No code or anything functional.

Rhonda, did you check his work diary every day? What did the screenshots show? Surely it may have dawned on you that 450 hours spent on ... well, WHAT - exactly - was a bit odd? Did he log the hours properly with the team tracker (NOT enter them manually) and what was the activity level like and, sorry, I have to ask again: What did the screeshots show that genius doing for 450 hours????

Rhonda C. wrote:
Can I get anything back by placing a ticket?

You get the opportunity to dispute work done using the team tracker within 4 days of the week ending. You missed the boat. You can start a dispute. It is unlikely to get you all your money back, it may not get you any back. If there is clear evidence of fraud then you might be in with a chance IF the contractor has money in his oDesk wallet, but if not.....

Quote:
Or is all the money I paid for hourly up to him to give back? When I mentioned about ending the contract and refunding my money because he could not produce a product and was going into the hospital for a month he told him could not do it. That it would put him in a hard spot financially or he would get fired.

He would get fired? Fired from what? Fired where? Fired by whom? Was this an agency contractor and you hired the agency or what? How can he "get fired?"

Where did that employee come into it?

To be honest I am pretty speechless. Surely you would have execised "some" control over your project along the way?

You absolutely CAN and MUST report the contractor. But it will probably not get you your money back because you didn't dispute the hours in time...

What was that guy's feedback score like?

And, I have to ask: Are we talking "low cost provider?"

If so - just *how* "low cost" are we talking about?

His rate was $33.33 and he

His rate was $33.33 and he had over 3,000 hours on oDesk. All his feedback was 5 stars and one 4.5. Said he was a great contractor, delivered on time, amazing graphics.

Obviously being my first time on any type of format like this I made many major mistakes.

Rhonda, FIGHT!

You know, for once I was almost hoping that this was a $ 1 or $ 3 per hour gig.

This is beyond dreadful. You chose what should have been a "safe" option; someone with a good background, a good rate and most importantly: someone who has a lot to lose.

Please please fight this tooth and nail!

Edited to add: I can't quite get over what happened to you. Sure, we could all say that you were a touch neglicent spending THAT much money without checks, but frankly hindsight is always 20/20 and you didn't deserve THIS outcome. Nobody does.

Horrible things like that are really, REALLY very rare. Generally a contractor like that depends on his feedback and a damning review for a contract of THAT value will probably mean that they're profile is basically toast.

I still can't quite shake the feeling that there is more to this story than meets the eye.

What *DID* the screenshots show? Was it an independent contractor or an agency? What about the "employee?"

How can he "get fired" and *by whom*?

I also think there is more to this story

Petra R. wrote:
Generally a contractor like that depends on his feedback and a damning review for a contract of THAT value will probably mean that they're profile is basically toast.

I still can't quite shake the feeling that there is more to this story than meets the eye.

A contractor with a good reputation and more than 3,000 hours. Why would he risk everything that he has accomplished?

That is why I am also so

That is why I am also so surprised about how this has turned out. He looked very reputable.

It appears he works for an

It appears he works for an agency, but the way he put it is that he is an independent contractor, but financial issues go through the agency. He had me hire the employee saying she worked on his team. Looking back I think it was just so he could charge me a lot more hours a week.

He asked in the beginning if we can do manual time and I asked then how do I track your work. And he said there are things that cannot be done on the computer. Then he just charged everything manual hours and didn't log anything.

He finally sent me code now that oDesk froze his account, although at first he told me he could not trust or believe I would tell oDesk everything was ok if he gave me the code. That I need to fix the problem with oDesk before he can send the code to me. When he did send the code I had someone knowledgeable take a look at it and it contains 11 files out of 26 created by a programmer in 2007 and 2009. Plus none of the code created is for iPhone five. Only the older versions.

I don't know if he can actually get fired. All he does is tell me lies.

This is such BS

Rhonda C. wrote:

He asked in the beginning if we can do manual time and I asked then how do I track your work. And he said there are things that cannot be done on the computer. Then he just charged everything manual hours and didn't log anything.

If he is writing code then it is all done on the computer. He was not doing any work, he was just charging you for nothing. Never tell anyone they can add manual hours. Also, manual hours are not guaranteed payment so if you dispute manual hours you will get refunded. There is no need for you to prove anything in that case.You would have to had disputed them in the allotted timeframe but still odesk may reward you some money if possible.
What a terrible person.
I am glad his account got suspended but he will have to finish the work that you have paid him for before it can get unsuspended.

In how much time?

How long did it take him to log 3000 hours? I ask because I wonder whether the account is being shared by more than one person. I cannot understand how someone with so many hours and such good feedback would do something like this.

Yep, sounds like you have

Yep, sounds like you have found someone running the classic hourly scam that goes like:

1) Obtain hourly contract for as much money and as many weekly hours as possible
2) Stall the client for as long as possible; doing only the minimal possible amount of work to keep the client playing
3) Wait until it inevitably implodes and head for the horizon with the money.

What you need to do now is to open a support ticket; enclosing all the evidence (transcripts of your comms with the contractor) and try to get a complete refund.

The reason you're probably not going to get much of your money back is that hourly payments are guaranteed on oDesk; you have only a window of a few days to dispute money for this week...in a case dragging on for weeks your odds are not good for seeing the bulk of your cash. Sorry this was your first experience with oDesk.

Rhonda, would you please clarify a few points?

You said a while ago in your first thread that the contractor and the employee peson had vanished from oDesk.

As you can't have an active contract with someone who isn't actually here any longer (or CAN there be a fully active contract with a contractor who has deleted his account?) how did you set the hours to zero?

When, after spending in the region of $ 15 000 with literally nothing to show for it, your contractor or contractors "vanished" from the site, did you contact support as you were urged to do, and start a dispute? What was the outcome?

Those 450 hours: Were they tracked? What did the screenshots show?

So when I first established

So when I first established the contract with my programmer he asked me if he could do manual time. And I said how can I see what you are doing then. And he told not everything can be done on the computer. So I said ok and he never used tracked time. That is definitely my fault and really what has got me in this position. He told me feb 20 I would receive my first prototype and at that point I had spent what seemed like a reasonable amount and that everything was on track to get my app on time and under budget, as he told me. So I didn't think anything was wrong. Then all I got was excuses and he charged the rest of the budget we agreed upon and never gave me anything.

I contacted oDesk about this on Monday and they suspended his account. That night when we skyped he told me he was mad and I made this a very bad situation. I said I haven't received anything and I need you to send me all the source code for my project to verify everything that has been done and then we can clear this up with oDesk. He told me he cannot believe what I say and trust me and he can't give me the code until everything is smoothed at with oDesk. I told him it can't be smoothed out without giving me code.

He sent me me code, but I had a programmer look at it and it does not match my apps function. He gave me code with variables for things that have absolutely nothing to do with my app, but match of of his previous apps functions. Also I received 26 files and 11 were created by a programmer from 2007 and 2009( not my contractor). There were a couple of graphics that were relevant to my app. Also the guy who reviewed the code for me said the only days he worked on the code were march 5 and march 15. We started on Jan 30 and I was told I would have my first prototype on Feb 20. It appears he has not done anything for my app and sent me code from his old app.

I was in contact with oDesk yesterday and he has not responded to the ticket they sent him. When I talked to him last night I told him oDesk needs him to respond to the ticket. He told me he did and that I just need to tell them everything is ok and the contract is good. I asked when he had talked to them and he when he said was before oDesk contacted me and told me they haven't heard anything. He said oh really? I will send another message.

At this point I am just praying I get some of my money back.

Rhonda, that means the contractor is still on oDesk!

That's such a mess, I am near speechless Sad

OK. The good(ish) news is that the contractor is clearly still on oDesk.

Keep on at Customer Services. Use your existing ticket, do not start new ones. Ask for the matter to be escalated due to the huge sum of money involved, and the possibility of fraudulent behaviour by the contractor. (He is, as we all are, presumed innocent until proven guilty, hence my choice of the word "possibility")

oDesk will not and can not give you information about what steps they are taking, they may (I m trying to phrase this carefully) do something like freezing his financial account.

You may be able to get some kind of idea how active he has been on oDesk lately. If you go to his profile and look at jobs in progress it may give you some vague indication whether there is likely to even be any money in his oDesk wallet.

If he has not been actively working on anything and earning money he may have withdrawn everything already and his wallet could be basically empty Sad

I would also look at inconsistencies between the story he tells you and his profile.

Is there an agency affiliation on his profile? Did you pay him or the agency? Point this "agency thing" out to Customer Services, they can see much more than you can. Every little detail may hold the key!

Look at his applications: Is he applying for new contracts despite being unable to work on yours? What does his "last worked" date say?

Also go through his feedback. Are there lots of contracts during the time he must have been billing you near enough "full time" hours?

Go through everything with a fine toothcomb!

Rhonda, do NOT, under any

Rhonda, do NOT, under any circumstance, close the dispute. He'll get to keep the funds if you do. Secondly, mention to the support/oMQ rep handling your dispute that the contractor is telling you to say this to support, that he is saying that this is making him mad and that you should make things right with support and THEN he'll send the code to you. Attach any communication exchanged in this regard.

oDesk Forum Moderator

Always reach for the skies, for even if you fall, you'll still be on the top of the world...

If I'm not mistaken,

there is another forum post about this same subject. Wow. Again.

Rhonda, I'm so sorry your

Rhonda, I'm so sorry your first experience at oDesk was problematic. Please contact Customer Support immediately and report the contractor.

Include all possible information including the communication exchanged, especially regarding his "employee". If you haven't hired her separately to work on your app, this is against the ToS and will put that contractor in trouble.

I sincerely hope the dispute is settled in your favor...

oDesk Forum Moderator

Always reach for the skies, for even if you fall, you'll still be on the top of the world...

Me too

Ayesha Sadaf Kamal wrote:
I sincerely hope the dispute is settled in your favor...

Me too because contractors like this give all of us a black eye. They really need to be weeded out of here.

Rhonda you are partly responsible for this.

Hello Rhonda,

I have read your post and your replies below. I am afraid there is nothing you can do, since this contractor has probably withdrawn all his earnings except for the last one or two weeks. It's a good thing to let oDesk support know about him (this will help other clients) but there is nothing they can do for your case.

I am sorry for what happened to you, but you sound extremely amateurish. How could you spend so much with so little insight and no results whatsoever? Freelancing - and leading/managing freelancers - is not for everyone. My advice for you is to get off oDesk and find other solutions for your app.

Quite frankly, I would have felt bad for you if you were scammed for one or two weeks, but I think it is (partly) your mistake for letting this happen on such a scale.

I stated previously I made

I stated previously I made mistakes. I also stated this was my first time every using an online workplace and my first app. So yes I made mistakes, but I think my contractor took advantage of that by telling me he had to use manual time and could not use logged hours.

If I do not receive anything so be it. I will right it off my taxes and get some money back.

But when people on oDesk think it is ok to blame a first time user and say it is your fault and not say we do not want contractors like this on oDesk it just perpetuates the problem.

Too Trusting

It's obvious you were too trusting here and it's a real shame that it backfired on you, but I blame the contractor 100% and not you. I think contractors like this are what drives away the decent paying jobs.

It doesn't matter what mistakes you made; the bottom line is that the contractor is the one who took advantage and did something both legally and morally wrong. You should not be castigated for being too trusting or for not keeping a close enough eye on your contractor because even when given the opportunity, a person should not behave like this contractor.

I'm sure you'll be more careful next time but that doesn't help with this situation. Unfortunately, you may just have to chalk this up to experience although I really hope that you get your money back. It's sad that you will probably be less trusting of people from now on because of this.

Hello Rhonda, You sound

Hello Rhonda,

You sound like a kind and trusting person, but I still think that you are somewhat responsible - I am not blaming you or anything, but for me what you did was like hiring a building contractor, telling him to bill you per-hour, and then not visiting your place for many months to see what he is doing.

Of course we do not want contractors like this, this hurts the marketplace and the image of the serious, honest contractors in oDesk. But the fact is they are out there. Some persons will try to game the system no matter what, and oDesk is built in such a way that is (first and foremost) up to the two parties conducting business to make sure they are not being abused.

One last thing, if your contractor is in the US too maybe you can try small claims court?

Now look, Yassine!

What the hell is this "blaming" nonsense good for? Rhonda has said again and again that she knows that she has made mistakes.

If you blame the victim and not the one who stole from her then you have a very twisted attitude towards what is right and what is wrong. Do you blame women for getting raped when they were out at night wearning a short skirt?

This woman has lost nearly $ 15.000 and you say you don't feel sorry for her?

Shame on you! You tell her that she should get away from outsourcing? Shame on you again.

Instead of coming up with something constructive you just kick her when she's down.

Nice one. Sad

How did you arrive at the

How did you arrive at the conclusion that I am not blaming the contractor? It is evident for everyone that he is a basically a thief, and I do not even need to state that.

Now, I am not blaming the client for her mistake, but for the scale of her mistake (and only partly). And yes, I think that maybe oDesk is not the best marketplace for her. I am a translator, I can hire and manage translators, writers, and those with similar skills. But I know nothing about app development, and I am certainly not going to give someone $15k in exchange for the hope that he produces the app - instead, I will create a git repo on my server and ask him to upload his work once a week, and I will have someone review this work. At least until I have finished one project with this freelancer and was satisfied with the output.

And yes, Rhonda was abused and she is a victim, but she is also running a business, and I think that she made a very bad business move. That is all I wanted to say. If she hires a local freelancer/company and they scam her in a similar way, she can sue them in small claims court (or another one). I do not think that your analogy of victim-blaming is fair.

Yassine you have nothing to say

Yassine she said she made mistakes. You have nothing constructive to say to help her out so stop making all contractors look like mean spirited people with your comments. You reflect on all of us and right now we look pretty bad in her eyes.

Maybe you are right, I should

I acknowledge that you are right, my reply does not help her and maybe it was better to keep it to myself.

Well...

Yassine L. wrote:
I acknowledge that you are right, my reply does not help her and maybe it was better to keep it to myself.

I can't say I disagree.

You are looking at this all wrong.
Here we have a new client, one who is happy to spend good money on good work.

All she needs is a bit of HELP - learning how to outsource using oDesk. It's not rocket science and there is a wealth of experience on this forum.

It could not possibly be more pointless to to tell her that she made mistakes. How many more times does she have to say it?

What helps is people telling her how to deal with the current crisis, making suggestions what she could do and how to handle the dispute. Asking questions to better understand the situations. Giving hints what she could look out for.

Going forward she could then come here, next time she wants to hire a contractor, and ask for advice so something like this does not happen again.

Being first defrauded, and then told it's (partly, bla bla) her fault and that you don't feel for her, is or could be just the nail in the coffin of her outsourcing career. Who loses? The contractors. Congratulations.

Quote:
I do not think that your analogy of victim-blaming is fair.

Well, I do. It's exactly what you were doing. Read your posts, especially the first one, especially the bit where you state you don't feel for her, again.

Put yourself into the shoes of a victim.

Great, isn't it?

One contractor steals the value of a new car from her, and another tells her it's her fault anyway, that doesn't feel for her, and that she shouldn't outsource.

Please don't argue, that was unacceptable behaviour towards a victim who has, already, repeatedly stated that she know that she's made mistakes.

NOTHING in your posts was in any way helpful. You just added insult to injury.

And yes, I'm pretty angry. In case you couldn't tell.

Last Post

I think that you are making wrong assumptions and putting words in my mouth. I will not continue this conversation though, as I think it is fruitless.

Rhonda, please...

Rhonda C. wrote:
I stated previously I made mistakes. I also stated this was my first time every using an online workplace and my first app. So yes I made mistakes, but I think my contractor took advantage of that by telling me he had to use manual time and could not use logged hours.

Indeed. And let's also look at the things you did right! You looked around, you chose a contractor with thousands of hours and glowing feedback. You didn't come here expecting to get the new Angry Birds by paying some poor sap $ 1.28 an hour and get the finished app by Monday last week.

This *should* have worked out just great and we'll probably never know what really went wrong with the contractor. He can not have got his oDesk reputation by doing that sort of thing, so *something* - probably something totally unrelated to oDesk or his work here, went totally t*ts up and you got caught in the aftermath.

You made mistakes. We all do. Few of us pay quite so dearly for ours!

Quote:

If I do not receive anything so be it. I will right it off my taxes and get some money back.

Don't give up please. There is hope that you may get some money back or the App. A suspended account for someone who has clearly spent years building up his profile to a good rate is no laughing matter. If he wants his account back he has to do SOMETHING - like get that App of yours sorted.

Please don't judge this whole community by the thoughtless (and entirely unhelpful) comments of one contractor.

Quote:

But when people on oDesk think it is ok to blame a first time user and say it is your fault and not say we do not want contractors like this on oDesk it just perpetuates the problem.

No, No, No. "People on oDesk" do NOT think that. This was ONE person with ONE opinion, not "people on oDesk" - and several of us immediately disagreed with him. Don't let one person with a completely skewed view of what is right and wrong stop you from coming here for help and advice. I wish you'd done so much earlier in the process, as we could have helped you avoid this mess or at least help minimize the loss.

"We" as a community are actually a pretty decent bunch, and whilst some of the advice may be hard to stomach at times, we *DO* try to help when someone is having difficulties.

Stick with us please, keep us updated, keep posting!

I did is how many people have

I did is how many people have come to my defense. I am continuing to work with oDesk to solve this matter. I have ended my contract with him because he says I have lied and this whole situation with oDesk and his account is my fault. So I will continue to work with oDesk but no longer directly with the contractor.

I do have a question about code for any contractors. My app was being built from the start. My contractor finally sent me code when I opened a ticket and his account was froze. I received 26 files and 11 where created by other Pete. My whole components folder was by someone else. He said this is common practice that it is 3rd party code. Is it common to build an app with someone else's code to the extent of half the app at this point?

Although it appears he just sent me code from his other projects claiming it was for mine. Variables had nothing to do with my app functions. Anyways. Just wondering.

If the code offers the functions required by your app...

...then the answer is yes. No need to write code from scratch if there is something available out there that legally you can reuse that offers the functionality you need...that is how open source development works. However, if the code he sent you doesn't do what it is supposed to do at all, then perhaps he just sent you anything he found on his computer from previous projects to say he did something.

But how do we know the other work was him?

What the contractor did was wrong...but that said, in order to avoid this problem, all new buyers should take the time to familiarize themselves with the tools that oDesk provides to prevent these problems. oDesk doesn't offer a replacement for supervising your contractors, but it gives you the tools to supervise them as if they were in the same office as you, actually even more so as with the exception of a few companies I know, most don't have the ability to track what their workers are doing on their computers even if they are in the same room as them and believe me it is very possible that worker sitting across from you could just be surfing the internet looking at porn. But I am sure A LOT of buyers on oDesk don't bother to read up on how the site works carefully before they start using it, nor read the terms of service.

Sorry to hear this happened

I'm sorry to hear that this happened to you, especially as your first experience. Yes, you were scammed, but don't become discouraged. These days it does seem there are more scams / unreliable contractors, but there are some decent contractors looking to make a living through freelance as well.

From all the comments / questions I read, no one shared with you that this very contractor will delete his profile and open another one. Contractors do it all the time. Some contractors even have multiple accounts. I don't understand how they do it since I recall having to send in all sorts of verification / documents to oDesk. So, proceed with caution.

NEVER allow a contractor to add manual time...at least not freely. I don't care how long I've worked with a contractor or how good they are, if they add manual time without me knowing why and giving the approval, that's automatic termination once the funds are refunded to me. I feel like trust has been broken at that point.

When a contractor has a crazy # of hours, proceed with caution. While some contractors have earned these hours themselves, a lot of these are fake. Meaning, you're not hiring who you think you're hiring. There are multiple people behind one profile. A new method to watch for - a contractor interviews and then just before you hire them (or after you hire them) they come up with some bogus reason they need to delete their profile and then they ask you to hire them under someone else's profile. I've had this happen two or three times in the last month. Of course I didn't hire or rehire them. Common sense says report it to oDesk, but experience says the contractor will just open a new profile or work under someone else's profile anyway. Regardless of the roadblock, they will find a way to beat the system.

As you already know, monitor your contractor's work diary very closely until you establish trust. If there is anything that does not belong to your project, contact the contractor and request that it be removed (snapshot and time). If they don't remove it, dispute it. A snapshot is only 10 mins but 10x can add up.

Words of wisdom: Just because all the snap shots belong to your project, does not mean you have an honest contractor. What? Yes, dishonest contractors know the flaws of the system and they use it to their advantage. Look for screen shots that don't seem to change between snap shots or you see the same snap shots a few times but not necessarily back to back. Granted you will not catch them all, and I don't even try any more, but be vigilant.

Welcome to oDesk...there are some good contractors on here, but it takes time and patience to find them. Never post a job when you needed to hire someone right away. And don't be afraid to end a contract if you're not satisfied with a contractor. Or re-post a job announcement if you're not satisfied with the quality of applicants.