Warning to Clients: Contractor injects malware. oDesk's response: Ignore.
Corey F. 11 posts - Canada
I had a contractor who injected malware onto my website. Turned my servers into a spam farm, got me suspended, plus she put "contextual ads" all over my site with a malware plugin.
I contacted oDesk to try to get something done about it. Included screenshots, expecting them to at least warn the contractor if not ban her.
They needed evidence. Fine, "What do you need?"
After them hemming and hawing for over a week while waiting for them to determine what evidence they needed, I had to get my servers back, so I restored them from a "pre-contractor" backup (after paying the contractor, too!). I provided them with all the evidence I had, including screenshots, but was told that wasn't good enough.
Fast forward to a week ago.
My servers start going haywire again, sending spam, redirecting to porn sites, diet pill sites, you name it. Gathered all the evidence -- and definitive proof that this contractor installed the malware, along with the screenshots of her doing it. I even offered Skype logs.
Contacted oDesk. Asked for a callback and offered the evidence.
Followed up. No response.
After several days, finally got a call from oDesk. Said he'd call me back after he talked to a supervisor.
E-mailed to follow up today asking for an update. oDesk's response? "Can you refresh my memory". You don't even review tickets? Come on.
Still, I sent a friendly reminder.
And still... No response.
It's clear that oDesk has no interest in taking action against contractors who spam, install viruses and malware. They won't even look at the evidence let alone hear the complaint.
This contractor continues to work happily for oDesk, infecting other company's servers, no doubt.
So, a friendly warning to others who use this service: oDesk lets contractors who inject malware happily go from job to job, maliciously infect your websites and cost you thousands in business and thousands to fix.
I've had many great contractors on oDesk and I'm not a small customer.
Be forewarned: you're on your own when it comes to the bad apples -- oDesk lets them flit from company to company injecting malware all over the web.
Not only sad, but scary.
Score: 8.2, Votes: 5