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Is this a Scam from a Client

I received a low feedback score from a client that I genuinely do not believe, and think I am being scammed

Here's what happened.

I took a job from a client to do some banner ads. Nothing major, I knocked them out pretty quick, sent them off to the client. She had some small tweaks, no drastic overhauls to my design, and she seemed pretty happy.

Then I got my feedback score from her and she gave me a 1 star for quality and 1 star for skills. Which indicates she did not like what she received, but then why didn't she have me overhaul the entire ad and why did she pay for the work? It doesn't make sense.

EVERYONE else has given me 5 stars (except one person gave me a 4.85—4 stars for availability which I do not dispute).

I have been doing research trying to figure out how I can get this removed or disputed and it turns that if I refund her the $150 it will be removed, while she still keeps the work.

Has anyone every heard of this happening. It really upsets me, since I am fairly new to oDesk and it really hurts my job prospects.

Vote Result

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Score: 7.8, Votes: 4
Its an old trick so they can

Its an old trick so they can get fully refunded.

Happens all the time here.

Live and learn.

Anyway you can respond to her feedback, and state your side of things.

Didn't the same thing happen to you recently?

Maybe this place is becoming a scammer's paradise? Clients know they can exploit the feedback system, just give a low feedback score and the contractor will be forced to refund and they get free work.

EDIT: I checked out your client and she seems to have a solid track record of being generous with ratings, so either she is just learning this 'new trick' or is simply not happy with your work. But, as you said, its strange she didn't even ask you for a revision or told you what she did like and did not like.

Hi Dianne, No this is the

Hi Dianne,

No this is the same issue I had posted on another thread which you responded to Smile and decided to find out if this does in fact happen.

I just don't get it. If she did not like the work why not just tell me and have me make the changes. And everything else i have done on here has been great.

How do you check a client's profile?

What you have to do: go to

What you have to do:
go to your past contracts (under the My Jobs tab)
click on contracts
click on contract with that client
then click on 'view original job post' (on the right side of the screen)
then scroll down and view client's past history and feedbacks

What I did to check your client out:
clicked on your forum profile link
scrolled down your profile and looked for the low rating
clicked on the job title
saw the job ad
scrolled down the page and read up on your client's hire history

Totally weird too that she didn't even type anything. Just gave you the low rating.

To be honest, I wanted to use

To be honest, I wanted to use the work in my portfolio, but now I would feel like an idiot.

The work I did which the

The work I did which the client did not pay for is the most popular blog post on his site (went viral on Fb too), so I feel bad about it.

I'm thinking of posting it at my website since its mine by copyright but what if the client does something, like take legal action (he posted it first)? The oDesk ticket is taking too long to resolve.

Can't even use it for my portfolio too.

Just the other side of the same coin

Dianne M. wrote:
she seems to have a solid track record of being generous with ratings, so either she is just learning this 'new trick' or is simply not happy with your work.

Actually, that leaves out the most obvious reason for the way her feedback looks so generous. It is probable that the client has gotten other freelancers to refund in full, thus, protecting their feedback and hers? That is why it is really not a good idea to refund in order to protect your rating; you protect the client as well and leave them free to commit further fraud.

You both need to be protecting yourself and your work better. There are many threads here that discuss how to do that.

Hmm, this is something to

Hmm, this is something to consider. I'm sure what you pointed out does happen.

The client who published my unpaid work have stellar ratings too. In fact, I'm the only one who gave him less than 5 stars on another contract prior to the one he messed up.

Have you spoken to the client

Have you spoken to the client about this Pat? Is it possible she was doing your feedback, got distracted and pushed the wrong button?

Hardly. The ratings are

Hardly. The ratings are obviously deliberate, as the client used almost the entire spectrum (except 2 stars). The chances of that happening by accident is close to 0.

Out of 50 jobs she has given ratings below 5 only twice, to Pat and a WP dev, everything else is 5 stars. I'd say she was really unhappy with the work - which, I agree, she should've tried to express and discuss with the OP while they were working on the job. Still, you can try to speak with her and ask her if you can find a workaround - refund will leave you with several hours of free work, and a black mark for your profile on oDesk's record.

/// Success is not final, failure is not fatal: it's the courage to continue that counts.

I had contacted oDesk and

I had contacted oDesk and asked how to have this removed when I first noticed the mark and it appeared to be taken down and then it just re-appeared.

If I can make enough and I might just refund her. I have received 5 stars from everyone else and two clients have contacted me for repeat work.

I don't know, I might just live with it.

On principle I'd live with

On principle I'd live with it. But principle may not get you new jobs. So that is something you need to decide.

It is strange that she usually rates well. You would imagine that someone like that would let you know that she is not happy. That's why I thought it may have been a mistake.

Your other ratings are good so you just need to weigh it up. I'd feel darn annoyed refunding for something when I had no idea why.

Yea, I don't know. I just

Yea, I don't know. I just wrapped up another project from a repeat client and I'm pretty positive I am going to get 5 stars—hopefully I'll get a rating of 4.5. I think I could live with that.

Me too, I can live with a

Me too, I can live with a less than 5 rating as long as the client is fair and told me what went wrong. I can even live with a 4.

What's really a blow to a freelancer who cares about excellence and performance is not knowing what he or she could have done better.

If I refund the money, will

If I refund the money, will potential clients know?

Also I might send her a not asking why, and if it is possible to do some make up work free of charge.

I am really baffled by this.

if you refund her no one will

if you refund her no one will know (except those who have read this), you, and oDesk.

Don't give free work unless she responds first with why. She might just see this as an act of desperation and you'll be opening yourself up to being victimized.

Just politely ask her what made her gave you that rating. If she does not reply, then you know what kind of person she is, considering she didn't even type anything at the feedback section.

Respond to rating

Diane, is it possible to respond to the rating even if she left no comment?

If she does not reply to your note Pat, perhaps you should leave an honest response to the bad rating ... something on the line of your post here ... that you are baffled by the rating. That is something that any interested party could read.

Honest response to bad rating

"perhaps you should leave an honest response to the bad rating"

Am I missing something? if the rating has been left and is visible, then the feedback process is closed, and there's no way of responding apart from by asking the client to let you change your response...

I just checked my closed

I just checked my closed contracts (from this month), and yes, there is an option to reply (even when the client left no comment).

BUT, since the oDesk bug about not showing other contractors' feedback to clients is still around, other contractors might not see Pat's response at all.

It's a new feature, announced

It's a new feature, announced few days ago. They're trying to give the freelancers a chance to respond to unfair feedback and explain lower ratings or clarify particular feedback comments.

/// Success is not final, failure is not fatal: it's the courage to continue that counts.

I thought it was always there

I may be confused with Elance; thought you could always respond to feedback.