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Enhanced Security: Security Question provides additional safeguards for your account

User security is a top priority here at oDesk. All users must now answer a security question in addition to entering a password to perform sensitive operations. In addition you may also add a security (SMS) email address to receive vital notifications.


Why do I need a security question?

Users log in with their user ID and password to use most of our online and software features. Due to concerns about fraud and unauthorized access to financial information we've added an additional level of security to protect users' accounts. The security question helps prevent unauthorized access if a user's password is stolen.

Device Authorization
Device authorization expires at the end of each browser session unless the user checks 'Remember this computer.'

Secure Session
Requires device authorization. Lasts for 30 minutes after entering the user password or performing a sensitive operation.

Sensitive Operation
Action that can only be performed in a secure session. Listed below:


Why should I add a security (SMS) email address?

We strongly suggest that you use a security (SMS) email address that forwards to a cell phone. That way you can be notified immediately of changes to secure settings of your account, even if you're away from your computer. In the event of unauthorized account access, the sooner you know there's a problem, the better.

What if you don't normally receive email on your cell phone? Your phone probably has the ability to receive SMS (text) messages sent to a special email address (e.g. 8881231234@yourprovider.net). Contact your carrier, check out this Wikipedia article to learn more.

Vote Result

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Score: 8.2, Votes: 5
Forgotten security questions

Hi, I have tried set my security question, but when I try answer it, the page was redirected to the same page, I don't know, if I was typed wrong answer, but I am sure what I have typed. I have tried check my notification mail, but because some problem hit my mail, I can't read the mail. I think we need feature like "forget security questions" or maybe this feature already exist?

Really dissapointing

This is one of the worst features I have ever seen in any online service. Not only do I need to know my password, but now I'm prompted to answer a security question to top it all. I don't know if anyone reads this, and probably nobody reads it, but this is infuriating. Of course I don't remember the answer to the security question, as I never gave it any second thought, and I never do. For some weird, alien reason, you guys chose to verify me with the damn question instead of my password. And now I can't add paypal as a withdrawal option, because I'm not on the computer with wich I registered my account and I don't remember the answer to that question. I have just finished my first assignement on odesk, and was looking forward to receiving the money. I guess that will not be an option now, as I no longer have that first computer and you have no automatic answer reset system in place. Not to mention that I've just been hired for a second assignement, and now I'm certain I'm working for free, since I know it will be months or even more until I see that money. I am very dissapointed in odesk, and I'm thinking really hard if I should ever use it again. Have a nice whatever.

I apologize that our new

I apologize that our new security measures have caused you problems. Having to enter a password and security question is standard practice with US online banking institutions. All of my credit cards and bank accounts require one (some require several).

The security question adds an important extra layer of security for your financial account with oDesk. We are trying safe-guard your money, not cause undo hardship - hence the option to save your answer on your personal computer so you can skip that step in the future (at least until you clear your cookies).

Since you chose the question, and the answer, it is considered highly unusual that you would forget the answer you specified. There is a purposefully difficult process in place to have the security question reset, but we strongly encourage you to try to remember the answer you specified so that you don't have to go through the reset process.

Do you have any suggestions on how we could make the importance of question and answer clear to users when they are creating them?


Jacqui Pittenger :: Forum Moderator
Need help? Visit the Help Center - http://www.odesk.com/help :: Are you oDesk Ready? Take the ORT today!

My Suggestion...

Hi,

I feel oDesk should make it (Security Question) as an option, not as a mandatory one.

I mean providers or buyers can *add* this extra layer of security at any time in their life time. Additionally, they would have an option to *remove* this extra layer of security too at any time.

However I don't agree on resetting the password. In this issue, I completed agree on the policy oDesk has already got to reset the password.

Thanks,

Pothi.

Pothi

Make it in big, bright, red

Make it in big, bright, red letters, saying that this is mandatory and WILL BE ASKED FOR on a regular basis. I know I'm supposed to answer, but I thought it was just some sort of profile update notification from you, so I entered a random answer, as I was in a hurry. So, please, for the sake of others, make that notification crystal clear. I'll have to reset it, no doubts about it, as I won't be able to do anything with my account otherwise.

PS. I appologize for the

PS. I appologize for the harsh tone of my message. Your answer was highly professional, if I were you I probably wouldn't have had so much patience with a message like that which I gave you. 

Apology accepted I think

Apology accepted Smile

I think that a stronger warning (in red letters, or a red box) can be arranged. For the sake of the community, we do want this to be as clear as possible.


Jacqui Pittenger :: Forum Moderator
Need help? Visit the Help Center - http://www.odesk.com/help :: Are you oDesk Ready? Take the ORT today!

Your security measure has improved my confidence

I am so grateful that you added this feature, which I was looking for when I joined Odesk.  We are talking here of money so we need this added features, and I am disappointed when somebody made a bad comment on these features.  We deserve to be secured and Odesk is doing that!

I agree

Kim M. wrote:

I am so grateful that you added this feature, which I was looking for when I joined Odesk.  We are talking here of money so we need this added features, and I am disappointed when somebody made a bad comment on these features.  We deserve to be secured and Odesk is doing that!

I agree.

The security question is standard practice here with financial institutions and other sites that hold highly personal information.  And since these questions are very personal (i.e. mother's maiden name), there's no reason for anyone to forget these answers.

Without these security measures, accounts get compromised.  When someone cannot remember these highly personal questions, red flags SHOULD go up.  I'd have for anyone to be able to gain access to my account without knowing my mother's maiden name, or my best friend's last name, or my first pet's name...these are things only I and my closest family members should know.

- Danalyn

- Danalyn

It doesn't matter what the customs are in America

You should know that not everyone on oDesk is from the United States. Your customs aren't our customs. I've never, ever taken seriously the security questions, and nowhere on the internet are they imposed on us. This is not making things more secure, this is making things more cumbersome and complicated. Not even paypal does what oDesk just did.

It's up to you....but Odesk

It's up to you....but Odesk has given their best to secure its providers.  People who doesn't care to read are called ignorant

Thanks for the insult. That

Thanks for the insult. That was so clever, I cried a little on the inside.

 

Nowhere did it say that, by completing that form,  my activity here will depend on it. I don't think I was asking for too much. Just a fair warning.

security questions and country customs

Eugen Suman wrote:

You should know that not everyone on oDesk is from the United States. Your customs aren't our customs. I've never, ever taken seriously the security questions, and nowhere on the internet are they imposed on us. This is not making things more secure, this is making things more cumbersome and complicated. Not even paypal does what oDesk just did.

this isnt just about a country's customs. globally, there are already regulations in place to secure people's money. odesk is merely complying.

FYI I'm not from US

FYI: I'm not from US but I like the way odesk working with security...If you have good amount of money at odesk then you will take it seriously

There are no global

There are no global regulations when it comes to the internet, get your facts straight.

odesk security

Eugen Suman wrote:

There are no global regulations when it comes to the internet, get your facts straight.

 well i was being lazy by trying to describe the moves by individual countries and regulating bodies whose legislation and operating policies creates a ripple effect on people like providers on odesk in one phrase. pardon me on that.

however, it doesnt change the fact that odesk is being prudent. and they are not the only ones doing so, no matter what country you are from. i've seen too many screw ups from banks from where i am and mostly it was due to their lackdaisal attitude when it comes to dealing with internet and phone based transactions, so im so for odesk's caution.

Yea, I thought you would

Yea, I thought you would too. However, since they didn't show a big warning, I am now stuck with an account that I can't withdraw funds from. I believe you can understand my frustration about that.

Eugen, have you followed the

Eugen, have you followed the instructions to to have your security question reset?


Jacqui Pittenger :: Forum Moderator
Need help? Visit the Help Center - http://www.odesk.com/help :: Are you oDesk Ready? Take the ORT today!

I have just sent an email to

I have just sent an email to security@odesk.com. I've attached a jpg of my scanned identity card.

I hope everything goes smoothly Smile

Looking for an Odesk Alternative

I am so sick of waiting for ODesk to get back to me about that damn new security Question that I never ever answered ?? so I'm looking for an  alternative. I have paid my loyal programmers heaps of money through ODesk but will now take them else where and make sure everyone knows of an alternative to this crap security measure. So I cant remember my Security question ?? well if you answered your phone or send it to my personal email like the banks do ? I could keep working here. But appart from a very slow site and now a site that doesn't work .. it's time to move on..

re: Looking for an Odesk Alternative

Hello there,

First, let me apologize for the frustration that you have experienced with this new security feature. This feature was implemented for your protection as an oDesk user and was not meant to be an inconvenience of any kind.

I have located the help request that you sent in regarding your security question/ answer and see that it was submitted on 8/19. You received an initial and a follow-up response within 5 hours, and an additional follow-up response was sent on 8/22, as we never heard back from you after any of the responses sent. 

If you log into your account and check the Tickets area in your message center, you will see each of attempts that we made to help you in resolving this matter.

Please respond to the help request with the requested information and a contact number where you can be reached during U.S. business hours, and we will be happy to help you with this issue immediately.

Stephanie
oDesk Support

Can you guys also assist me

Can you guys also assist me as swiftly? So far I've heard twice from you, and twice my case was submitted to an engineer. You would think that resetting a security question & answer wouldn't be rocket science. Thank you.

Security Question problem

I have one for you. I know the answer to my security question but no matter what combination of lower and upper case I use nothing works. If I can't find the right combination I can't change it. I discovered this trying to set up my bank account for direct deposit.  Can I go ahead and look for/perform jobs though, hoping this will be resolved in time to get paid fairly soon?

 

I'm doing the same. Last

I'm doing the same. Last I've heard of them, my case was submitted to their engineers.

All, Security is one of our

All,

Security is one of our highest priorities and we take caution if a user cannot correctly answer their selected security question. These extra verification steps can take some time and we realize this can be frustrating.  It is obvious some legitimate users did not realize the severity of forgetting the answer and we are working on making this more clear on the front end.

oDesk deals with financial transactions and must have an extra level of security to prevent against accounts being compromised. We apologize for any frustration caused by users being locked out and will contact you shortly to complete the additional verifications.

Thanks,

Ron

oDesk

 

re: I'm doing the same. Last

We apologize for any inconvenience.

I have searched for a help request submitted under your user i.d. and have been unable to locate one regarding your security question or answer. It is possible that you did not enter the correct oDesk user i.d. when submitting your help request, which may have delayed the processing of it. 

If you will provide the support request number in question, I will be happy to look into the status for you.

Stephanie
oDesk Support

Let me knof if this is of

Let me knof if this is of any help:

 "Your support request ID# is 44647."

 

I've written to security and asked for a reset of my security question and I've attached a copy of my Identity Card. They said they're forwarding the case to their engineers. Then they asked me what was the question, and I answered that I don't really remember, but it might have been "what's your mother's maiden name". They again said they're sending the case to the engineers. And that's about it. I just want this fixed as fast as possible, and don't think that I don't appreciate you guys. It's just frustrating, that's all. I know I made a mistake for not paying attention, and you've made a mistake for not making it clear that it's incredibly important. All in all, I'd say that I'm satisfied with the level of support and customer service you guys have shown. Thanks. 

Issue solved

Very good customer support. Thanks a lot.

Haste Makes Waste!

Good Day,

I have read through all these posts. I will admit that I am in favor of the aforementioned security system.

I see that more than one person became very frustrated, when this system was initially placed, and hastily posted harsh comments. Later returning to apologize or make excuses for the harshness of their tone.

The way I see it is that this is one perfect example of how people are not always paying close attention to what they are doing and may not know what they are agreeing to. This leads to wasted time and for some (it seems) monies.

How many people actually read the Terms of Service when they sign up for a new service or download a new program? How many people actually read Terms of Service updates? How do you know what you are agreeing to, if you do not read and comprehend what it is you are actually agreeing to?

Example:

Juno is a Free Internet Provider. They have been around for more than a decade. This company started out totally free to all users. Eventually enough people were using this service that Juno started charging a small fee.

For those whom did not read the updated Terms of Service, for the free option, became totally oblivious to the fact that they agreed to allow Juno to use their computer to download information, store it and then remove information later. Now the kicker…. Juno did not disclose what information they were downloading into your computer or what information they were taking.

How can anyone be upset that they are now having problems; when they didn’t bother to read what was right there in front of their eyes? Hastily glancing over the new security measures and taking them lightly has caused them to waste lots of time. Hastily posting angry posts has caused them to feel the need to come back, waste even more time and post retractions or apologies. 

I also see that these individuals, that did not take a few minutes to read about the security measures, have wasted time trying to get their password or security phrase reset; just to enable themselves to continue to work on ODesk and get paid.

Word from the wise:

A} Read everything that pertains to your income. Read and comprehend every syllable, as if your life depends upon it. Does not your life depend upon your income? Read everything that you agree to. This way you will not have to waste time, after the fact, with negative repercussions caused by your own ignorant decisions. 

B} Write down all information that you use to register at any website. Always keep this information in a safe place. Keep records of what name, mailing or physical address, phone number, E-Mail address, security questions and answers and any other information that you input.

PS:

I do know how communication using only the alphabet can be misconstrued. I am not calling anyone ignorant. Let me remind you of the definition of the word:

Lacking education or knowledge

Teamwork only works if you work it!