Ayesha Sadaf Kamal 2850 posts - Pakistan - Joined Nov 21 2009
We understand that feedback plays a vital role in your freelancing career. Both clients and freelancers consider feedback very seriously when making the decision to work with one another. But, when that feedback is hidden, it often causes more harm than good–removing valuable information from the community, making it harder to find the highest performing freelancers, and often resulting in a big red flag when the comment was just slightly negative. At the same time, this community has long asked for a way to respond to unreasonable feedback.
In order to make feedback more meaningful and transparent, we are giving users a way to respond to feedback rather than hide it. Any past feedback comments you have hidden will remain hidden, but going forward we are retiring the option to make feedback comments private and in its place, we are offering a Feedback Response option.
The Process: If a client leaves feedback that you as a freelancer believe is undeserved (or vice versa), you can now leave a response to the feedback and explain your side of the story.
You can respond only after the initial feedback comments are made public - which happens once both parties have left feedback, or fourteen days since the contract was closed. You will have twenty eight days to post a response once the contract closes.
When a future client reviews a freelancer’s work history (or vice versa), rather than making their own assumptions after seeing that a past feedback comment was hidden, they will get a more complete picture of what transpired.
Because we know how important feedback is to this community, we will be releasing this feature gradually over the next couple weeks, starting with a small number of users. If you don’t see the option to respond to feedback yet, don’t worry, it will be there soon.
Please note, we will still remove feedback that violates our policies.
Score: 8.0, Votes: 19