Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. wikipedia.org

Power BI is a cloud-based business analytics service that gives you a single view of your most critical business data. wikipedia.org

Microsoft Dynamics AX is one of Microsoft's enterprise resource planning software products. It is part of the Microsoft Dynamics family. wikipedia.org

Customer relationship management (CRM) is a widely implemented strategy for managing a company's interactions with customers, clients and sales prospects. wikipedia.org

Solution architecture is a practice of defining and describing an architecture of a system delivered in context of a specific solution and as such it may encompass description of an entire system or only its specific parts. Definition of a solution architecture is typically led by a solutions architect. wikipedia.org

Microsoft Dynamics ERP is enterprise resource planning (ERP) software primarily geared toward midsize organizations as well as subsidiaries and divisions of larger organizations. wikipedia.org

Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance/accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software wikipedia.org

Microsoft SharePoint Server (formerly known as Microsoft Office SharePoint Server) is a product in the Microsoft SharePoint family of products. Microsoft SharePoint Server is a Microsoft proprietary software product.