Client Policies

Last modified: April 17, 2013. oDesk reserves the right to change the Guidelines & Policies at any time.

1. Identity and client account

The oDesk community is made up of professionals from around the globe. To maintain a high-quality workplace for all oDeskers, identity information associated with an oDesk User Account must be real and verifiable.
  • Only one user per account, and one account per user—accounts should not be shared or duplicated in any way.
  • Your logo should be appropriate for a professional, global community.
  • Your profile should not mislead or falsely imply a relationship with another company.

2. Job Posts

Great work begins with a great job post. Effective posts are professional, written in English, and accurately describe the services requested.
All job posts must adhere to these policies:
  • Posts may not share or solicit direct contact information prior to interview.
  • Jobs must be free of offensive language and advertisements.
  • Posting the same job multiple times is prohibited.
  • Requesting a service that is illegal or violates intellectual property rights, copyrights or the terms of service of another service, product or website is prohibited.
  • Requesting free work of any kind is prohibited, including contests in which freelancers submit work with no to very little pay, and only the winning submission is paid the full amount.
  • Requesting a fee in order to apply or bid is strictly prohibited.
  • Job posts may not request the creation of sexually explicit content, or involve modeling or acting.
  • If a job requires exposure to content of an adult or potentially offensive nature, it must notify potential readers in the title of the job post.
  • Requesting the creation of content that violates academic integrity is prohibited.
  • Jobs must be free of spammy content.

3. oDesk Guarantee

The oDesk Guarantee is our promise that an hour worked is an hour paid, and an hour paid is an hour worked. It’s our way of showing respect for the work getting done on oDesk.
(Please note that the oDesk Guarantee does not apply to fixed-price projects or manual time. For more details and other limitations, see section 5.4 of the oDesk User Agreement.)

4. Disputes

Disagreements occasionally arise in every workplace, both online and off. On oDesk, clients may dispute time worked on hourly contracts during the four days following the close of a weekly invoice period (from the end of the workweek on Sunday at midnight UTC through the following Thursday).
The most common reasons for disputes include:
  • Manual time billed without approval
  • Low activity levels or insufficient work memos as tracked by the oDesk Time Tracker
  • Screenshot reflects activity not associated with the work being billed
Just as with a traditional employee, only the time worked—not the quality of the work—is up for dispute. Please take a minute to familiarize yourself with our official dispute process.

5. Payments

Soliciting or processing payment outside of oDesk is prohibited for the safety and security of all oDeskers. If a freelancer solicits work to be done and paid for outside of the oDesk platform, please report them immediately.
For more information, please see Section 2.4.3 of the oDesk User Agreement.

6. Feedback

Feedback that is honest and objective contributes to a vibrant and productive workplace. The best feedback focuses on the facts, while providing helpful information to both the recipient and the community as a whole.
We do not monitor, censor, or investigate feedback. However, on very rare occasions, we may delete ratings and feedback found to violate our User Agreement or the content guidelines below. Attempts to falsify feedback, manipulate, or coerce another user by threatening negative feedback are strictly prohibited, as is any offer to sell or buy services in exchange for positive feedback.
Feedback containing the following types of content may be removed or edited:
  • Spam, advertising or other commercial content
  • Content that endorses illegal activity
  • Content that personally identifies another user
  • Political, religious, or social commentary rather than a genuine comment regarding the work experience
  • Profane, vulgar, obscene, slanderous, libelous, threatening or discriminatory language, or adult material