We're looking for a charismatic candidate who can deal with a team of strong individuals. Someone with strong communication skills and ability to explain technical concepts clearly, as he/she will lead the technical work. The person should have everything described below (must-haves or optional), no exceptions. Their technical skills will be assessed during the job interview.

Location: Albany, NY - Government Project.

DUTIES AND RESPONSIBILITIES:
· Serves as subject matter expert for on-premise Dynamics 365 projects from inception to completion.
· Helps define and assist in the implementation of the Dynamics Customer Service toolset, build processes and configurations.
· Driven to share their knowledge with others, helping to guide technical conversations in a productive manner.
· Deep understanding of Dynamics Customer Services framework and its integrations.

QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The list below represents the knowledge, skills, and abilities of the position.

Must Haves:
·         1+ Years of hands-On experience with Dynamics 365 Customer Service (on-premise)
·         Experience integrating with Dynamics API using C# / Python / Javascript
·         3+ Years of experience working with Enterprise CRM Systems (Dynamics 365, SugarCRM)
·         Developing plugins, actions, and assemblies for D365
·         Low / No-code tools such as Power Automate and Power Apps
·         Excellent multitasking and prioritization abilities
·         Strong communication skills and ability to explain technical concepts  

An ideal candidate would also have experience in some or all the following:
·         Azure Cloud experience with App Services, App Registrations, Key Vaults, Function Apps and Service Bus
·         Source Control / Git (Azure DevOps)  
·         Using third-party tools such as XRMToolKit and XRMToolBox
·         Using Managed solutions and Dynamics deployment pipelines
·         Agile-based software development using scrum or similar methodologies
·         Experience with relational database management systems