More than 6 months –
30+ hrs/week –
Product with rapid sales growth needs customer support professional.
This is 2nd level support role, where support issues need to be posted into our support knowledge base / and then handled. The primary goal is to formalize and mature our support process and increase handling at the Level-1 support, handled by our call center.
We anticipate continuing ongoing work as we have a series of products in the pipeline. See http://liveo2.com and http://extremeo2.com