More than 6 months –
30+ hrs/week –
Hey I need someone who has customer service experience.
I run a business where I sell online video courses to people that they access over the internet.
Typically this job involves...
1. Answer the support phone line and handling any customer issues quickly. Also handling calls from credit card companies who are trying to help buyers get a refund. Also returning voicemails of calls you miss.
2. Processing refunds through Infusionsoft CRM and sometimes Authorize.net
3. Cancelling membership trials ...