More than 6 months –
30+ hrs/week –
• Understand the product thoroughly
• Chat with our registered customers to solve their technical queries
• Follow up (via email) if there is some issue that has not been resolved and provide them with a time line after getting in touch with the respective teams (development/billing etc)
• Follow up when the chat has been abruptly closed to provide the customer with the resolution (when the issue is already known or was discussed in chat)
• Offer to call (video if required) the ...