More than 6 months –
10-30 hrs/week –
Helpdesk Technician/Remote Support/Virtual Assistant person required to answer the phone, log the job and all the customer's details and resolve the problem via remote support if possible. If unable to resolve the problem, to note all the details in the job and schedule and dispatch to an onsite technician. Problems are often hardware related such as as Windows doesn't start. Where problems are software related (e.g. virus removal) and the client has an internet connection ...