Est. Budget: $1,000.00
With the current system we have the customer service call recordings saved as .wav file.
Company needs a system which can convert the call recordings to MP3 at a lower bit rate and then save the call recordings on the server.
The call recordings must be kept in MP3 format for 6 months and then these should be archived. The archive files will be saved for 2 years in the backup.
These recording can be searched by the system admin ...