Est. Budget: $250.00
We have a functional Vicidial server running in a virtual environment on VMWare. When an agent is on a call we want to be able to play pre-recorded messages based on the question asked in the call. Here is an example:
Outbound campaign dials we get a live person on the phone. The normal screen pop appears to the agent along with a list of messages that can be played. Agent's mic should be muted. We want to play ...