More than 6 months –
30+ hrs/week –
Skills and Experience:
Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.
Customer Support Ticket Handling Skills – You need to have experience interacting directly with customers through phone calls, emails, a ticketing system and/or live chat to be effective in this role.
Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in ...