More than 6 months –
Less than 10 hrs/week –
- Manage customer reference projects end-to-end—from receipt of the customer reference nomination to publication of the success story.
- Evaluate briefing material, raise and resolve concerns immediately.
- Prepare targeted interviews of customers and stakeholders based on briefing material.
- Conduct incisive customer and stakeholder interviews, and deliver English and/or local language interview transcripts or key notes.
- Draft engaging long and short form customer success stories according to customer style guides and content parameters and process internal reviews prior to submission ...