More than 6 months –
30+ hrs/week –
Call Center/Contact Center Design Engineer very proficient in Avaya call center routing (vectors, VDNs, vector variables, VDN variables, skills/EAS, Provision, VAL board/gateway announcement administration/uploads, dial plans, OneX Agent, CMS).
NICE CALL RECORDING - NICE TO HAVE
GENESYS ROUTING - A PLUS
· Comparing documentation to what the GNS telecom team has input
· Placing test calls and making sure all routing working as designed
· Working with GNS telecom team on cutover night activity (testing phone ...