Process improvement effort needed to: optimize our technology-driven service delivery implementation process (i.e. Fund design and implementation), which includes the following technology integrations: Payment platform Data collection tool Web-based member site* We need to redesign our service delivery process to: Simplify Streamline - with reduced # of steps and shorten execution time within steps Standardize and automate to reduce human error Define roles and responsibilities (i.e. team structure) to implement the process most efficiently Who We Are UpTogether, a national 501(c)(3) nonprofit, is a systems change organization working to disrupt the status quo approach to ending poverty because it's not working. We recognize that poverty is created by systems, rooted in racism and perpetuated by false views of people considered "poor." We seek to change policies, systems, and underlying beliefs so that all people in the United States are seen and invested in for their strengths and are able to build power, reinforce their autonomy, and drive their own economic and social mobility.

We're in search of a talented Business Analyst expert with a deep understanding of integrating collaboration tools and CRM systems in designing workflow processes at enterprise level. You'll be the go-to expert for designing and implementing seamless enterprise and mid-size workflows between tools like Microsoft Teams & Dynamics or Slack & Salesforce. This role is essential in driving efficiency and optimizing collaboration across the sales and support teams. Key Responsibilities: Model Integration Processes model new integration processes from the ground up to streamline communication and data sharing between collaboration and CRM systems. Identify Automation Opportunities: Analyze processes to uncover areas where tasks can be automated, reducing manual effort and improving accuracy or apply ai. Deliverable will be in block diagram and flowcharts

We're seeking a detail-oriented Business Analyst with a passion for process improvement to join our dynamic team. You'll play a pivotal role in streamlining operations, maximizing efficiency, and driving revenue growth across sales, marketing, and customer experience (CX) functions. If you have a knack for identifying bottlenecks, designing optimized processes, and aligning technology and data insights with business goals, this could be the perfect role for you. Key Responsibilities Process Mapping & Analysis: Conduct discovery sessions to document existing business processes, identify inefficiencies, pain points, and opportunities for improvement. RevOps Optimization: Analyze sales, marketing, and customer success processes with a RevOps lens. Recommend and design optimized processes to enhance lead generation, conversion, customer experience, and revenue growth. Cross-Functional Collaboration: Partner with stakeholders across departments to define future state processes that align with business objectives. Best Practices & Frameworks: Apply industry-leading RevOps, sales, marketing, and CX best practices and methodologies to process redesign. Documentation & Presentation: Create clear, comprehensive process maps and diagrams (flowcharts, BPMN, etc.) Present recommendations with supporting data to stakeholders for buy-in. Deliverable: flowcharts

THIS IS NOT A BUSINESS ANALYST POSITION! Lean Six Sigma certification required. 40 hours a week, Monday-Friday, 8AM-5PM in U.S. time zone. Our company, well known in the Leadership Development field is looking for an experienced process analyst to work in a pool of other process analysts, supporting the Global Business Process Office. You'll spend most of your time documenting and analyzing internal workflows and business processes collaborating with internal subject matter experts and assessing waste (Lean), data, and information. Projects range in scope - some are IT related others support operational functions. Responsible for documenting business process modeling activities, analyzing and assessing business processes and requirements, identifying, and suggesting improvements to existing processes, and making recommendations to support process improvements. Experience documenting business processes using a standard such as BPMN (Business Process Management Standards, BPMN (Business Process Management Notation), and/or UML (Unified Modeling Language) to deliver consistent, high-quality business process assets. We are growing our Lean Six Sigma maturity within the larger organization, so contractor must be ready to teach, explain, and get tactical. We are data poor, so you'll need to get creative about assembling data from qualitative methods, using your toolkit of Lean Six Sigma tools. You'll be comfortable crafting process flowcharts, procedures, work instructions, SIPOCs, value stream maps, as well as GAP logs, risk and issues, prioritization maps and other items common to a LSS practitioner. You'll support efforts to achieve higher process governance, maturity, and value through project approach. The best candidate will have a high tolerance for agile work, ambiguous scope, changing priorities, multi-tasking and able to thrive in a fast-paced environment. Exceptional management, problem solving, organizational, and communication skills are required. Requirements: Bachelor's Degree, Lean Six Sigma Green Belt Certification (minimum), demonstrated understanding and ability to apply improvement methodologies such as DMAIC, Lean, and Six Sigma. 5+ years of experience in operations, operations improvement, or in business process management field. Experience documenting using a standard writing style (such as UML). Knowledge of and experience using project management methodology (certification a plus, but not required). Knowledge of and experience in change management a plus. Excellent computer skills including Excel (QI Macros), Visio, Word, SharePoint, project management software and/or platforms (such as ClickUp, Microsoft Project, Monday or other). Note: We use ClickUp. Lastly ... you'll work in an up-and-coming part of the organization with a team of other pioneers. The process analyst team is a close-knit group of innovators, that supports one another, and works every day on Lean Six Sigma best practices in application to their projects. We want to hire a person that gets along with others, rolls with the punches, puts in a good day's work, likes to help others, doesn't need a lot of hand holding, and can work with a variety of internal people, from VPs to SMEs. Every day, you'll translate your experience from another industry for use in a professional services organization which can be challenging. Final applicants will be asked to submit 1) Resume 2) Visio Examples 3) SIPOC 4) Documentation Samples or other additional samples that show us your ability. It is OK to black out confidential details.