More than 6 months –
Less than 10 hrs/week –
Customer Service Manager Job Responsibilities:
Accomplishes customer service human resource objectives by training, assigning, scheduling, and communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production ...